Execs In The Know

APRIL 26, 2023

Organizational transformation is a hot topic for CX leaders and business executives alike. By transforming their organizations, leaders can create a culture of flexibility, agility, and innovation that empowers their employees to achieve their full potential. However, there’s no one size fits all strategy.

CX 98

CX Innovation Artificial Intelligence Gaming 98

Totango

DECEMBER 23, 2021

To help you and your team combat this dangerous phenomenon, we’re going to do a series of articles over the next few weeks discussing various burnout and mental health topics. When employees are burned out, they are less motivated to perform and more likely to leave. Five Signs of Employee Burnout. . Poor Employee Engagement.

98

98

Execs In The Know

APRIL 14, 2022

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). In this blog post we provide a glimpse at some of the CRS Clearwater sessions outside of the previously covered keynotes, including panel discussions, pre-conference workshops, and breakout sessions.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Their versatile platform goes beyond CX and offers solutions for employee experience, market research, and product feedback. Despite efforts to collect and analyze feedback, employees frequently struggle to pinpoint what affects these metrics.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Execs In The Know

MAY 18, 2021

In this blog post, we touch on the key insights from each of these four panels. Using Research — Research is most valuable when used in combination with program data — things like Voice of the Customer data, and even Voice of the Employee data. Customer Feedback: 4 Fresh Practices for Unlocking Employee Potential.

Voice of the Employee 92

Voice of the Employee Voice of the Customer Sports CX 92

Intercom, Inc.

FEBRUARY 25, 2021

This means you first need to engage with your customers to listen to what they (and the data points) are saying. To be customer-centric, be employee-centric first. And so, it’s crucial that companies design employee experiences that support and empower them. So employees know.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

Shep Hyken

APRIL 11, 2022

My Comment: When it comes to customer service, I believe everyone must be properly trained – not just the front-line/customer-facing employees. Seth’s Blog) It’s not a word, but perhaps it should be. Employee Engagement vs. Employee Experience: What’s the Difference & Why it Matters by Luke Jamieson.

Customer Service 57

Customer Service NPS Customer Loyalty Start-ups 57

Intercom, Inc.

AUGUST 14, 2018

And it requires massive discipline, because as a founder or early stage employee, time spent writing blog posts, hosting podcasts, or shooting videos is time you’re not doing other work that often seems more urgent or impactful. Rather than reacting to recent events, it takes a broader perspective on topics.

Non-Profits 182

Non-Profits Sports Gaming Start-ups 182

ProProfs

JULY 3, 2020

Whether it is about taking a fun quiz to kill some time or learning about a specific topic, quizzes are a great source of knowledge and entertainment. . That is why you’ll find different types of education quizzes being created to test knowledge of different types of topics, as given below. Blogging Quizzes. Blogging 101 Quiz.

Entertainment 99

Entertainment Sports Social Media Finance 99

SurveySensum

JANUARY 9, 2024

With this blog, we will discuss the drawbacks of tying agent CSAT scores to their performance with the help of some of the industry’s top CX experts. Let’s hear expert’s views and insights into this top topic. Let’s delve into Jeremy’s insights and the perspectives of other industry experts on this hot topic.

VOC 52

VOC Scorecard Construction Customer Satisfaction 52

Execs In The Know

FEBRUARY 19, 2023

Promoting the well-being of our employees—both at work and on their own time—helps encourage them to create innovative technology that keeps contact center teams engaged, productive, and better able to satisfy their own customers. It requires employees willing to listen to and learn from customers each day.

Contact Center 52

Contact Center Innovation Manufacturing Technology 52

Beyond Philosophy

JANUARY 20, 2020

So, if we engage with the salesperson and start saying yes to small things, then some automatic part of us goes, “Oh, I am invested in this topic. Another school of thought, however, favors long-form advertising or high-engagement communication. It must be important to me.” Then, we use that behavior to justify further action.

Start-ups 179

Start-ups Sales Manufacturing Customer Loyalty 179

Execs In The Know

JULY 1, 2021

Although the conversation ranged across a variety of topics (all related to WFH), the overarching theme was pointed toward identifying the most critical pieces for achieving long-term WFH success. Socialization Platforms — Employee engagement is vital for many reasons, including wellness, cultural emersion, and engagement.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Intercom, Inc.

JANUARY 30, 2019

We use Custom Bots to proactively engage with people coming to our marketing website and send them on the right customer journey based on their goals. We’re engaging higher-intent leads faster. Below I share examples plus true “lessons learned” advice on getting started with bots at your company.

Sales 117

Sales Start-ups Customer Satisfaction Technology 117

ProProfs

JUNE 26, 2023

With the rise of remote work and the growing need for specialized skills, online certifications offer a convenient way to upskill your employees. Not only do quizzes provide a valuable measure of your progress, but they also offer a fun way to stay engaged and motivated with the material. Let’s dive in!

Compliance 52

Compliance Education Start-ups Social Media 52

ProProfs

OCTOBER 4, 2022

Ensuring your employees remain informed about compliance-related policies, procedures, laws, and regulations is crucial for compliance risk management and goes a long way toward avoiding the hefty penalties and reputation damage that come with non-compliance. . What are Employee Compliance Assessments? Let’s begin.

Compliance 52

Compliance Finance Government Agriculture 52

ProProfs

AUGUST 7, 2020

Employees are the biggest asset of every organization. Realizing this, companies are spending more than before on employee training. The only way to improve performance, ensure retention, and achieve business growth is through employee training. This blog post provides a breakdown of all that you should know about the topic.

Innovation 98

Innovation Education Business Growth Start-ups 98

ProProfs

MAY 8, 2020

Did you know that over 50 percent of employees across the world work outside their office headquarters for at least 2.5 Effective employee management is a distinct trade for HR departments for a long time, and looking after the learning & development (L&D) needs of employees is a key part of it. days in a week?

Social Media 85

Social Media Government Start-ups Technology 85

Fonolo

JUNE 14, 2019

From metrics, to employee satisfaction, to advances in AI, our customer service blog has you covered. Bliss breaks down a complex topic into relatable and easy-to-consume bites about best practices, service-self-reflection, and the impact of well-thought-out customer journey strategies. Would You Do That to Your Mother?

Customer Service 92

Customer Service Contact Center Construction Engineering 92

ProProfs

MARCH 19, 2021

List of Soft Skills Training Topics. Top Soft Skills That Improve Employees. Considering the significance of soft skills for modern employees, in this blog post, I’ll be discussing at length everything you ever wanted to know about soft skills and soft skills training. Watch: What Is Employee Training? Performance.

Education 52

Education Start-ups Business Operations Construction 52

Customers That Stick

DECEMBER 15, 2014

If you read our December 11 blog post , you know that we recently conducted a survey of consumer attitudes on holiday shopping. The Month in Customer Service Blogging. Content and happy employees make content and happy customers. Necessary topic. Blog mashup monthly mash monthly mashup' VOLUME 37: November 2014.

Mystery Shopper 126

Mystery Shopper Contact Center Social Media Retail 126

Execs In The Know

FEBRUARY 16, 2023

Zenarate clients experience clear, tangible benefits that include: 56% Faster Speed to Proficiency 22% Higher Conversion Rates 33% Higher CSAT scores 32% Lower Employee Attrition Take, for example, Western Union – a Zenarate customer who has deployed Zenarate simulation training worldwide in multiple languages.

AI 52

AI Scorecard Contact Center Compliance 52

Win the Customer

DECEMBER 25, 2019

The significant benefits of effectively engaging with customers on social channels make the investment worthwhile. The team at Zendesk, for example, leverages their customer blog to discuss various topics related to customer service and social care making the organization a leading brand when it comes to customer service experience.

Customer Service 115

Customer Service Social Media Customer Retention Start-ups 115

ProProfs

JANUARY 25, 2022

How important do you think is cybersecurity awareness training for employees? As employees are the face of your organization and have access to your business data and tools, cybersecurity training for them is necessary. Considering the gravity of the issue, I’ve shared a few cybersecurity tips for employees in this blog post.

Education 52

Education Engineering Legal Start-ups 52

Execs In The Know

OCTOBER 20, 2022

Your guide to securing the right-fit contact center provider when it comes to culture and employee experience. When it comes to outsourcing your contact center, culture matters just as much as it does in your head office—not only to your employees, but also to your customers. Managers are leaned-in and invested .

Contact Center 52

Contact Center CX Start-ups Finance 52

ProProfs

MARCH 22, 2017

The controversial topic of engaging employees and streamlining their experience went all the way from controversy to reality, as employers understood that the social contribution of their workers can’t be guaranteed, but it is nevertheless critical for the success of their businesses. Allow employees to grow.

Social Media 82

Social Media Education Start-ups 82

Execs In The Know

AUGUST 25, 2022

Other survey questions examine topics including engagement preferences, opinions on the insurance industry, and feedback on recent engagements with insurers. As a global community of the brightest minds in CX, Execs In The Know provides opportunities to learn, share, network, and engage to innovate.

CX 45

CX Retail Engineering Technology 45

Customer Bliss

DECEMBER 4, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. ” [Learn more about cutting down on the fine print in your paperwork, in this recent blog post.]. #2: 2: Work on how much you engage inside the organization. Do you trust your partners?

Legal 74

Legal CX Customer Experience 74

ProProfs

JULY 16, 2021

They say knowledge is power, so training the employees in the basics and advanced knowledge of customer service is something that can go a long way towards making a difference between a sales graph crashing or going upwards with every quarter. Such employees play a vital role in business growth and success by keeping your customers delighted.

Retail 52

Retail Sales Start-ups Customer Service 52

SurveySensum

NOVEMBER 8, 2023

By adopting CX automation, businesses can enhance employee satisfaction, foster customer loyalty, reduce expenses, and drive revenue growth. In this blog, we are going to explore the hot topic of CX automation from A to Z. Your customer base and brand awareness will naturally increase, leading to more engagement and sales.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Execs In The Know

OCTOBER 10, 2022

Contact channels are how customers can get in touch with a business — for example, by emailing, engaging in a live chat, or calling a contact center for support. Moreover, proper omnichannel support requires every employee to operate from the mindset of delivering and sharing a seamless and consistent CX.

Omnichannel 59

Omnichannel Customer Experience Contact Center E-commerce 59

SugarCRM

SEPTEMBER 30, 2021

Instead of hoping that visitors will somehow rediscover your blog later, you want to take actionable steps towards building a communication channel—so you don’t lose them. Here are nine ways to leverage your blog to capture leads, build a relationship with your audience, and ultimately convert them into new customers.

E-commerce 49

E-commerce Finance Engineering Education 49

Execs In The Know

OCTOBER 11, 2022

As customer experience (CX) professionals, we seem to place most of our focus on the Buy, Use/Service, and Re-Engage/Loyalty phases of the CX journey, while oftentimes glossing over the initial journey phases of Discovery and Consideration – which are THE first-impression-setters that significantly inform the Buy phase and beyond.

CX 52

CX Artificial Intelligence ML Machine Learning 52

Confirmit

SEPTEMBER 9, 2018

I recently returned from the HCI 2018 Employee Engagement conference. Confirmit has been participating in HCI’s employee engagement event for 5 years now, and as usual, HCI put on a great event with lots of topical content. Voice of the Employee Best Practices.

Voice of the Employee 40

Voice of the Employee Government 40

Execs In The Know

MAY 26, 2021

The past year has proven optimized work-from-home (WFH) strategies, along with engaged and enabled remote teams, are critical for delivering exceptional CX. The day’s discussion may include such topics as: Employee wellness and cultural transference. Expectations have changed, as have industry solutions.

Innovation 52

Innovation CX Engineering Business Growth 52

CX Journey

MAY 29, 2019

It appeared on their blog on June 14, 2018. If you want to move beyond cosmetic changes and lip service to real changes in both the employee experience and the customer experience, the first thing you have to look at is your company’s culture. As you know, employees must come more first. What is culture ?

Customer Experience 58

Customer Experience CX 58

Beyond Philosophy

FEBRUARY 22, 2018

This is so important it was the topic of our recent podcast. Store employees – from the salespeople to the genius bar staff — are trained to read and respond to body language and forge an emotional connection with customers. If you liked this blog, you might also enjoy these: The Apple Store Will Be No More!

Retail 131

Retail Customer Experience 131