Intercom, Inc.

DECEMBER 28, 2022

In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. When used right, they add richness to conversations, help emphasize an emotion, and build rapport with customers. Emojis are online communication gold.

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

Provide Support

MARCH 30, 2020

10 Tips for Building your Remote Team and Providing Safe Online Support. This in turns leads to the increasing demand for virtual communication not only with customers but also among team members who start working remotely. Published in Provide Support Blog , 2020. Read more. © 2003 - 2017 Provide Support LLC.

Customer Service 70

Customer Service 70

Execs In The Know

OCTOBER 29, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc. You’re in luck!

Artificial Intelligence 98

Artificial Intelligence Engineering CX Education 98

Intercom, Inc.

JANUARY 16, 2020

The idea of a virtual whiteboard is so simple that even the least technologically literate amongst us could likely understand the concept. Andrey and his team are finding out. A virtual whiteboard on steroids. John: Is that where you initially found traction with designers and product teams? Short on time?

Start-ups 249

Start-ups Engineering Sales Innovation 249

Totango

JULY 31, 2020

As virtual teams and remote engagement become the norm for Customer Success teams, staying on top of customer needs and expectations is becoming more challenging. Yesterday, Totango hosted our third CXO series event for Customer Success executives. A consistent employee experience = a consistent customer experience.

Scorecard 106

Scorecard Technology Technology Sales 106

Comm100

MAY 23, 2023

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their business. This blog will help you on your way, providing the top automated customer service examples that can be used across industries.

Customer Service 74

Customer Service Artificial Intelligence Machine Learning AI 74

Execs In The Know

JULY 1, 2021

On June 10, 2021, Execs In The Know hosted the Enabling Work-From-Home Briefing , an exclusive, virtual event dedicated to exploring “must-haves” and best practices for achieving long-term work-from-home (WFH) success. This is where technology can level-set conditions and build parity into every customer experience.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

ProProfs

MAY 8, 2020

Managing this growing breed of virtual teams training-wise can be challenging but not impossible. In this blog post, I will take you through some of the main areas of training a virtual team and the strategies that you should deploy for the purpose. 3 Main Areas of Virtual Teams Training. whiteboards.

Social Media 85

Social Media Government Start-ups Technology 85

Intercom, Inc.

OCTOBER 3, 2019

Val has experience in a number of different sectors, having started out as a stage manager for operas before moving onto life as a virtual assistant and eventually setting up her own consultancy firm, Fix My Churn. Dee: You started as a virtual assistant? “Virtual assistants naturally move into more project management roles.

Start-ups 143

Start-ups Sales Customer Experience Customer Retention 143

Intercom, Inc.

FEBRUARY 16, 2021

From composers, to philosophers, to modern-day tech moguls – some of the most brilliant minds of this century have observed that great artists remix, recontextualize, and build upon ideas that already exist to create work that inspires and influences others. So how can you build your own library of resources specific to your needs?

Start-ups 283

Start-ups Transportation Innovation Technology 283

Intercom, Inc.

SEPTEMBER 1, 2021

In fact, only 4% of PMMs think other teams in their company fully understand what they do. . When I joined Intercom five years ago, I was thrilled with how closely PMM partnered with the product and sales teams. This means better outcomes for everyone: from the teams we work with to, more importantly, our customers.

Start-ups 138

Start-ups Sales Gaming 138

Totango

JUNE 12, 2020

In this digital age, virtual teams and remote engagement are the new norm. Companies who saw success with virtual teams and virtual engagement are planning to continue with virtual teams once shelter-in-place rules lift, so it’s important to optimize remote ways of working. . Not a good feeling.

Start-ups 62

Start-ups 62

Execs In The Know

OCTOBER 29, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc. You’re in luck!

Artificial Intelligence 52

Artificial Intelligence Engineering CX Education 52

TeamSupport

MARCH 10, 2021

“ While virtually all customer success management initiatives start out as “ churnfighters ,” you can’t stop there. The challenge is to gather and use the data from every interaction to move your team out of reactive mode and into far more effective proactive stances.” The first way to do so is to ensure product adoption and use.

B2B 98

B2B Customer Relationship Start-ups Innovation 98

ProProfs

MAY 29, 2020

The challenges of working in a team are always there, no matter where it is located. Apart from its significant advantages, virtual teams have their share of challenges. In this blog post, we’ll be looking at ten such real challenges of virtual teams and see how to tackle them in the best way with the right strategies and tools.

Start-ups 59

Start-ups Government Gaming Education 59

Intercom, Inc.

DECEMBER 21, 2020

Against that backdrop, the Content team here at Intercom continued to write our story, but in the context of this overwhelming time, that story was inevitably different. From all of us here on the Intercom Content team, we wish you a very peaceful and safe holiday season. The art of marketing in a crisis.

E-commerce 232

E-commerce Healthcare Start-ups Engineering 232

ProProfs

MAY 4, 2023

In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. Employee engagement is a measurement of how emotionally invested employees are in their job responsibilities and how committed and dedicated they are toward their team and organization. If yes, we have great news for you.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

SurveySensum

JANUARY 26, 2024

The responsiveness and effectiveness of the support team in resolving her issue became a pivotal moment in Claire’s customer journey. Ensure your website is not just a virtual storefront but a compelling experience that reflects your brand’s essence. Blog posts on fitness tips and the app’s unique approach.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Totango

JUNE 11, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. .

Finance 63

Finance Start-ups Sales Technology 63

SurveySensum

NOVEMBER 8, 2023

In today’s competitive­ and digital landscape, CX can either build or break a brand. In this blog, we are going to explore the hot topic of CX automation from A to Z. Implementing Automated Customer Support Virtual assistants and chatbots offer fast and efficient customer support.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

SurveySensum

FEBRUARY 24, 2023

In this blog, we will explore various strategies that automotive businesses can use to improve customer satisfaction. Whether you’re a dealership, a car manufacturer, or a service center, the insights and tips shared in this blog can help you enhance the customer experience and drive long-term success.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

Totango

DECEMBER 28, 2020

Not only will the certification help Cisco Partners gain a competitive edge in a world where quick time to value is imperative, but most importantly, the program will teach the basics around CX and what it takes to build a digital customer journey that delivers value at every stage. Guide your teams at scale (make everyone a hero).

CX 80

CX Start-ups Technology Technology 80

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them.

Sales 183

Sales Start-ups Finance Education 183

Execs In The Know

NOVEMBER 29, 2021

In October, Execs In The Know held its Fall 2021 Customer Response Summit (CRS) event featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations. Build for exceptional governance and compliance. Heather Anderson, Bosch.

Artificial Intelligence 52

Artificial Intelligence Compliance AI CX 52

Execs In The Know

NOVEMBER 29, 2021

In October, Execs In The Know held its Fall 2021 Customer Response Summit (CRS) event featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations. Build for exceptional governance and compliance. Heather Anderson, Bosch.

Artificial Intelligence 52

Artificial Intelligence Compliance AI CX 52

Execs In The Know

OCTOBER 10, 2022

Technology such as AI-powered intelligent virtual agents (IVAs) helps companies improve customer support by enabling multichannel CX. Mosaicx transforms retail service by helping businesses deploy virtual agents to enhance CX. With Mosaicx, your company can build a dynamic multichannel strategy. Enhance CX with Mosiacx.

Omnichannel 59

Omnichannel Customer Experience Contact Center E-commerce 59

Execs In The Know

DECEMBER 8, 2021

Incorporating these three emerging outsourcing priorities will allow your organization to achieve new program performance and ROI levels while building stronger relationships with supplier partners. Virtual hiring, training, onboarding and employee experience obstacles. WFH Insights.

Contact Center 52

Contact Center Touchpoint Government CX 52

Execs In The Know

DECEMBER 8, 2021

Incorporating these three emerging outsourcing priorities will allow your organization to achieve new program performance and ROI levels while building stronger relationships with supplier partners. Virtual hiring, training, onboarding and employee experience obstacles. WFH Insights.

Contact Center 52

Contact Center Touchpoint Government CX 52

Shep Hyken

MARCH 4, 2022

While the customer service team is crucial to the company’s purpose, each employee should feel equally responsible for providing customer satisfaction. . Engage the customers by providing helpful content in blogs, emails, social media posts, videos, or podcasts. Engaging customers is also done well through stories.

Customer Experience 69

Customer Experience Social Media Touchpoint Sales 69

TeamSupport

MAY 11, 2021

This blog provides the highlights from their talk. Formal onboarding is one of the most effective efforts to build customer skills, yet it is used by fewer than a third of companies. While virtually all customer success management initiatives start out as “ churnfighters ,” you can’t stop there. What did they mean ?

B2B 98

B2B Sales Gaming Education 98

Hodusoft

AUGUST 30, 2022

In this blog, we will get a detailed insight into all these three cloud-based technologies. Companies, especially the call/contact centers, sales and service teams, and many others are reorganizing and updating their communication strategies to stay competitive. The most popular cloud-based services: UCaaS, CCaas, and CPaaS.

Contact Center 52

Contact Center Social Media ML Technology 52

TeamSupport

APRIL 27, 2021

Beyond that, once you determine your target audience, or Id eal Customer Profile, you are also better able to work with your product teams to build features and enhancements that fit their unique needs. He is a professional writing expert in such topics as blogging, digital marketing and self-education. Find High-Quality Leads.

B2B 64

B2B Artificial Intelligence AI Social Media 64

Execs In The Know

OCTOBER 6, 2022

What Does This Mean for Service Delivery Teams for Retail Brands? Your team will be more efficient: E xperienced support experts can effectively handle multiple conversations at once. By leveraging AI in the right ways, your teams will be able to delight more customers at the same time. Guest blog post written by ChatLingual.

Retail 52

Retail E-commerce Contact Center Social Media 52

SurveySensum

JULY 11, 2023

They want to make customers feel special, create lasting memories, and build a community of happy customers. But, how can you build and deliver great customer experiences? This will also strengthen your brand’s reputation, foster customer loyalty, and can build long-term business success. This is what brands want.

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

Execs In The Know

MAY 22, 2023

In this blog post, we’ll be exploring the benefits and challenges associated with focusing on agent-focused employee experiences, specifically how integrating this kind of approach can improve customer interactions. Such positive interactions build rapport and trust with customers, resulting in a better overall customer experience.

CX 64

CX Technology Technology Construction 64

Callminer

AUGUST 6, 2019

Virtual queuing/Web callback. Virtual call center software typically allows the call center manager to run through the call logs at the end of the business day to track the number of calls made by each call center agent. Annette Gannon, 7 Tips to Grow Your Business with Virtual Call Center Software , Blitz.

Contact Center 140

Contact Center VOC Social Media AI 140

SurveySensum

MARCH 17, 2023

That’s why automotive companies need to integrate digital technologies into their operations and build an online presence for their customers. Therefore, it is essential to focus on delivering exceptional customer service and training your team to ensure that they offer satisfactory service. Build relationships with your customers.

Customer Experience 52

Customer Experience Manufacturing Entertainment Touchpoint 52