Inside Customer Service

MARCH 11, 2021

Vision This was another category of questions that surprised, with the results remaining virtually unchanged from 2015. If you read this blog with any regularity, you know I often write about the importance of having a clear customer service vision. Share customer feedback with the team and discuss ways to improve. Posting a 7.4

Contact Center 257

Contact Center Customer Feedback Gaming Customer Service 257

Intercom, Inc.

APRIL 4, 2022

Patrick’s Day celebrations returned, more and more of our teams were able to work from the office, and we hosted our first ever global virtual event, New at Intercom – bringing together our leaders and customers under one virtual roof. For example, your team might want to change a granular aspect of a topic like pricing.

Gaming 118

Gaming Customer Feedback Customer Experience 118

Totango

APRIL 1, 2022

However, you can’t provide valuable and consistent experiences with disconnected systems and siloed teams. It is a place where team members from every department – from Customer Success to Marketing to Sales to Product and more – can effortlessly align, share, activate and show off customer campaigns and programs in real-time.

Customer Experience 120

Customer Experience Start-ups Sales 120

Execs In The Know

APRIL 25, 2024

Conversational AI, often referred to as chatbots or virtual assistants, has promised many industries that the exorbitant costs of human-led support would decrease significantly through the automation of customer interactions. LLMs have effectively changed how this market will function for the foreseeable future.

AI 52

AI CXM Engineering Business Operations 52

CX Accelerator

JULY 1, 2020

While virtual hiccups are bound to happen, employees likely prefer the reduced commute from 45 minutes to 22 steps. Third, companies who are not set up to work virtually or it is not possible. Your team needs to focus on empathy, putting themselves in the shoes of their customers. Back To CX Accelerator Blog

Contact Center 266

Contact Center CX Technology Technology 266

Totango

MARCH 30, 2021

If you were presented with the opportunity to double or triple the size of your business virtually overnight, what would you say? This was not sustainable for Wisr, so the company had to build and scale its customer success team virtually overnight. For most people, the answer would be a swift “yes, please!”

Start-ups 118

Start-ups Customer Loyalty 118

Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: IP PBX Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services. The software plays a key role in enabling virtual banking.

Finance 52

Finance Compliance Artificial Intelligence ML 52

Customer Think

AUGUST 16, 2021

A lot of the discussion focuses on virtual selling–leveraging technologies like Zoom, Teams, and others as key engagement approaches. F2F continues to play a role, but many of the “pundits” are declaring virtual selling to play [.]. The post Virtual Selling Is Not The Future Of Sales!

Sales 60

Sales Technology Technology 60

CommBox

OCTOBER 18, 2023

In this blog, we’ll dive into this new era and explore how embracing Generative AI can benefit customer service and support teams, and why it’s a crucial tool for staying ahead in the competitive landscape. For example: you can scan your website’s FAQ page and let the virtual agent answer instantly based on the provided database.

AI 98

AI Customer Service Artificial Intelligence Omnichannel 98

Provide Support

MARCH 30, 2020

10 Tips for Building your Remote Team and Providing Safe Online Support. This in turns leads to the increasing demand for virtual communication not only with customers but also among team members who start working remotely. Published in Provide Support Blog , 2020. Read more. © 2003 - 2017 Provide Support LLC.

Customer Service 70

Customer Service 70

Execs In The Know

OCTOBER 29, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Artificial Intelligence 98

Artificial Intelligence Engineering CX Education 98

Totango

JULY 31, 2020

As virtual teams and remote engagement become the norm for Customer Success teams, staying on top of customer needs and expectations is becoming more challenging. Yesterday, Totango hosted our third CXO series event for Customer Success executives. A consistent employee experience = a consistent customer experience.

Scorecard 106

Scorecard Technology Technology Sales 106

Intercom, Inc.

DECEMBER 28, 2022

In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. It’s been another challenging year for customer service teams – from small businesses to large enterprise companies. And breathe!

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

Logicalware

JANUARY 25, 2022

So what are the biggest takeaways for contact centres and customer service teams? Analysts say this year will be all about digital-first customer experiences, with virtual assistants and video exploding onto the CX scene. You can read more about Total Experience in our breakout blog here. Omnichannel.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

CX Accelerator

JULY 1, 2020

While virtual hiccups are bound to happen, employees likely prefer the reduced commute from 45 minutes to 22 steps. Third, companies who are not set up to work virtually or it is not possible. Your team needs to focus on empathy, putting themselves in the shoes of their customers. Back To CX Accelerator Blog

Contact Center 182

Contact Center CX Technology Technology 182

Execs In The Know

NOVEMBER 1, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Construction 98

Construction Innovation Customer Service Customer Experience 98

ProProfs

MAY 8, 2020

Managing this growing breed of virtual teams training-wise can be challenging but not impossible. In this blog post, I will take you through some of the main areas of training a virtual team and the strategies that you should deploy for the purpose. 3 Main Areas of Virtual Teams Training. whiteboards.

Social Media 85

Social Media Government Start-ups Technology 85

TeamSupport

JUNE 20, 2023

By implementing effective strategies, businesses and customer support teams can rise above the limitations imposed by the current economic climate and deliver exceptional experiences. This approach ensures consistency, accuracy, and saves precious time, allowing support teams to handle a higher volume of inquiries effectively.

CX 97

CX Customer Satisfaction Customer Experience Customer Service 97

Execs In The Know

NOVEMBER 3, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Artificial Intelligence 98

Artificial Intelligence AI CX Customer Experience 98

Comm100

MAY 23, 2023

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their business. This blog will help you on your way, providing the top automated customer service examples that can be used across industries.

Customer Service 74

Customer Service Artificial Intelligence Machine Learning AI 74

Hodusoft

APRIL 26, 2023

Metrics to Measure the Performance of Your Virtual Call Center “A useful metric is both accurate and aligned with your goals. Managing a virtual call center is not easy. By providing the right virtual call center software , we have helped many companies running virtual call centers measure the right metrics.

Customer Satisfaction 52

Customer Satisfaction Contact Center Customer Service Customer Experience 52

Uniphore

OCTOBER 21, 2021

The availability of both attended and unattended RPA capabilities helps improve automation of agent interactions (both intelligent virtual agents and human agents) during the call as well as post call to help drive better customer and agent experience. Follow our blog and connect with us on LinkedIn , Twitter , Facebook , and Instagram.

Contact Center 189

Contact Center AI Education Healthcare 189

Callminer

JULY 22, 2018

When it comes to business process outsourcing (BPO), the virtual assistant market is predicted to reach $3 billion by the year 2020. But the question is: How can BPOs motivate agent teams to improve their performance on an ongoing basis? It is one of the strongest expansion levels of any outsourcing market sub-segment. is one thing.

Contact Center 186

Contact Center CX Compliance Customer Service 186

Hodusoft

OCTOBER 4, 2023

In this blog post, we will discuss eleven practical ways through which Internet Telephony Solutions can help organizations reduce communication costs. Remote work enablement: With the rise of remote work, businesses need to facilitate communication among distributed teams. Read on and thank us later.

Compliance 105

Compliance Omnichannel Real Estate Legal 105

Intercom, Inc.

OCTOBER 3, 2019

Val has experience in a number of different sectors, having started out as a stage manager for operas before moving onto life as a virtual assistant and eventually setting up her own consultancy firm, Fix My Churn. Dee: You started as a virtual assistant? “Virtual assistants naturally move into more project management roles.

Start-ups 143

Start-ups Sales Customer Experience Customer Retention 143

ProProfs

MAY 29, 2020

The challenges of working in a team are always there, no matter where it is located. Apart from its significant advantages, virtual teams have their share of challenges. In this blog post, we’ll be looking at ten such real challenges of virtual teams and see how to tackle them in the best way with the right strategies and tools.

Start-ups 59

Start-ups Government Gaming Education 59

TeamSupport

MARCH 10, 2021

“ While virtually all customer success management initiatives start out as “ churnfighters ,” you can’t stop there. The challenge is to gather and use the data from every interaction to move your team out of reactive mode and into far more effective proactive stances.” The first way to do so is to ensure product adoption and use.

B2B 98

B2B Customer Relationship Start-ups Innovation 98

Totango

JUNE 12, 2020

In this digital age, virtual teams and remote engagement are the new norm. Companies who saw success with virtual teams and virtual engagement are planning to continue with virtual teams once shelter-in-place rules lift, so it’s important to optimize remote ways of working. . Keep things visual.

Start-ups 62

Start-ups 62

Execs In The Know

NOVEMBER 30, 2021

In October, Execs In The Know held its Fall 2021 Customer Response Summit (CRS) event featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations. That said, trust but always verify. Registration is open now! Learn More.

Close the Loop 98

Close the Loop Compliance CX Innovation 98

Intercom, Inc.

JANUARY 16, 2020

The idea of a virtual whiteboard is so simple that even the least technologically literate amongst us could likely understand the concept. Andrey and his team are finding out. A virtual whiteboard on steroids. John: Is that where you initially found traction with designers and product teams? Short on time?

Start-ups 249

Start-ups Engineering Sales Innovation 249

Zendesk

JULY 26, 2023

Subscribe to Conversations with Zendesk Stay up to date on the latest episodes on your favorite podcast platform such as Spotify , Apple , YouTube , and Stitcher , or return to the Zendesk blog for new episodes every two weeks.

Retail 52

Retail E-commerce Start-ups Customer Service 52

Zendesk

APRIL 15, 2021

Here at Zendesk, the Brand Team works on all aspects of the brand—internally and externally facing. If not, this blog post explains what the slogan embodies for us as a company. But as a brand team, we wanted to take it one step further. Y’know—creative brand stuff. This project is one of those.

Entertainment 83

Entertainment Gaming Customer Service 83

Execs In The Know

JULY 1, 2021

On June 10, 2021, Execs In The Know hosted the Enabling Work-From-Home Briefing , an exclusive, virtual event dedicated to exploring “must-haves” and best practices for achieving long-term work-from-home (WFH) success. Blog post, written by: Execs In The Know. 1 — Invest in Essential Technologies.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Totango

DECEMBER 1, 2021

In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. The agile approach is borrowed from the software development industry, where it is used to optimize collaboration between development teams and clients. Communicate responsibilities and procedures to team members.

Innovation 98

Innovation Government Customer Journey Map Technology 98

Execs In The Know

OCTOBER 29, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Artificial Intelligence 52

Artificial Intelligence Engineering CX Education 52

Intercom, Inc.

DECEMBER 21, 2020

Against that backdrop, the Content team here at Intercom continued to write our story, but in the context of this overwhelming time, that story was inevitably different. From all of us here on the Intercom Content team, we wish you a very peaceful and safe holiday season. The art of marketing in a crisis.

E-commerce 232

E-commerce Healthcare Start-ups Engineering 232

Comm100

NOVEMBER 28, 2022

“More and more colleges are deploying virtual assistants or chatbots to communicate with students on all aspects of college life, creating a virtual “one-stop-shop” for student queries. For support teams, this could include a quick survey of service quality. Automation takes off.

Education 90

Education Customer Service Omnichannel Social Media 90