Intercom, Inc.

NOVEMBER 23, 2022

Everyone shared the same vision for the future, but what at first seemed like a match made in heaven brought its fair share of headaches – revisiting the integration plan over and over, dealing with curveballs and constantly putting out fires, managing expectations and frustration, aligning different ways of working. Then, came integration.

Start-ups 118

Start-ups Sales Government B2B 118

Beyond Philosophy

OCTOBER 6, 2014

We work with Customer Experience (CX) professionals around the world and train them on how to go about implementing CX programs. The symptom is a poor experience; the cause is their lack of Customer centricity. The reason your organization is delivering the experience it does today is because of the way your organization is.

Net Promoter Score 154

Net Promoter Score Customer Experience Customer-Centric Organization CEM 154

Intercom, Inc.

JULY 13, 2018

There are over two million blog posts published each da y. Love: Figuring out what matters most to those folks is crucial. This is also about giving them an experience that is emotionally engaging, wins their hearts (not just their minds) and gets them excited. Mobilize your influencers to drive customer acquisition.

Customer Acquisition 156

Customer Acquisition Start-ups Sales 156

Intercom, Inc.

MARCH 29, 2018

Our chat covers why content is a channel worthy of early investment, the tactics he sees as underutilized, when to ask your audience for something in return, and more. What follows is a lightly edited transcript of the episode. What follows is a lightly edited transcript of the episode. Adam: All your clients today are inbound.

Start-ups 192

Start-ups Engineering Gaming Direct Marketing 192

Customer Service Life

JANUARY 18, 2019

This article was originally published on the MaestroQA blog on December 2, 2018. What questions matter most? What type of scoring method should we use? But before we address them, let’s back up a bit and first discuss the “why” of quality assurance and talk about why this shouldn’t be a scary task at all.

Customer Service 80

Customer Service Contact Center Legal Customer Satisfaction 80

CallCare

NOVEMBER 23, 2021

This, in turn, results in lengthier call-handling times, a bad customer experience, and disgruntled agents. Importance of Empathy in Customer Experience. So, what is the connection between pleasant feelings and an excellent customer experience? So, all in all, this sounds fantastic.

Artificial Intelligence 52

Artificial Intelligence Text Analytics AI Machine Learning 52

Comm100

NOVEMBER 18, 2021

This blog will look at the top 5 reasons why higher education institutions need to adopt live chat and chatbots if they want to acquire, engage, and retain today’s students. Every support team’s main objective is to please its customers, whether they be students or patients. In both cases, students definitely have.

Education 69

Education AI Technology Technology 69

PeopleMetrics

JANUARY 28, 2021

3 Business Lessons from Customer Experience Entrepreneur Sean McDade PhD. So why don't we go around and have you all introduce yourselves to everyone - and say what year you joined the team. So why don't we go around and have you all introduce yourselves to everyone - and say what year you joined the team.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

Beyond Philosophy

FEBRUARY 24, 2015

95% or a person’s processing power is the subconscious experience. Knowing this percentage, how can you harness the incredible power of the Customers’ subconscious mind to create a positive experience? Let’s look at two industries have embraced this and see what we can learn from them: Restaurants and Casinos.

CEM 122

CEM Social Media Customer Experience Management Sports 122

CX Journey

MAY 26, 2016

It was published on their blog on December 17, 2015. When you think about the multichannel and the omnichannel customer experience where partners are involved (they aren't always), it's even more critical to ensure partners are lined up for success. From a customer experience perspective. From a brand perspective.

Customer Experience 43

Customer Experience Hospitality Hospitality Healthcare 43

Beyond Philosophy

OCTOBER 6, 2014

We work with Customer Experience (CX) professionals around the world and train them on how to go about implementing CX programs. The symptom is a poor experience; the cause is their lack of Customer centricity. The reason your organization is delivering the experience it does today is because of the way your organization is.

Net Promoter Score 60

Net Promoter Score Customer Experience Customer-Centric Organization CX 60

Beyond Philosophy

OCTOBER 6, 2014

We work with Customer Experience (CX) professionals around the world and train them on how to go about implementing CX programs. The symptom is a poor experience; the cause is their lack of Customer centricity. The reason your organization is delivering the experience it does today is because of the way your organization is.

Net Promoter Score 60

Net Promoter Score Customer Experience Customer-Centric Organization CX 60

Uplifting Service

JANUARY 28, 2020

Setting service standards is an approach commonly used to create consistent levels of service performance and enhance customer experience. Performance and process standards can be useful for compliance and short-term training, but they do not generate the understanding or appetite for long-term improvements in customer experience.

Compliance 52

Compliance Customer Journey Map Customer Expectations Customer Experience 52

Intercom, Inc.

AUGUST 15, 2018

What follows is a lightly edited transcript of the conversation. Leaders are people who provide a compelling vision for people to follow and believe in, and take responsibility for what happens next. Leaders are people who provide a compelling vision for people to follow and believe in, and take responsibility for what happens next.

Engineering 141

Engineering Gaming Start-ups Machine Learning 141

ClientSuccess

AUGUST 24, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Each day we learn from the trenches what it takes to make clients happy and successful. From : Vic Kasoff , Director of Customer Experience.

Hospitality 40

Hospitality Hospitality Customer Relationship Management Innovation 40

ClientSuccess

JULY 16, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Each day we learn from the trenches what it takes to make clients happy and successful. I love that; as our clients are successful, we’re successful.

Touchpoint 41

Touchpoint Start-ups Sales Gaming 41

CX Journey

JULY 30, 2015

Image courtesy of picturetakingone I originally wrote today's post for DuSentio; it appeared on their blog on March 23, 2015. I won't take the sports analogy very far, but what is the CX end game? Why should companies be focusing on customer experience? It's sad, really. After all, we are all customers. My response is.

Gaming 66

Gaming CX Sports Customer Experience 66

Qualtrics

APRIL 2, 2020

What matters is how you act in the here and now. We’re highlighting some of the leading examples of brands adapting to the situation by providing experiences that make a difference to their customers and employees at this time. . What DoorDash is doing: Deliveries are now contact-free. So DoorDash is too.

Healthcare 40

Healthcare Transportation Social Media Touchpoint 40

Customer Bliss

JULY 12, 2016

In this episode, I’m talking with Dave Mingle, the General Director of Global Customer Experience Execution and Planning for General Motors. First, they needed to evaluate and establish the need for embedding customer experience. First, they needed to evaluate and establish the need for embedding customer experience.

Customer Experience 0

Customer Experience Retail Customer Journey Map Social Media 0

ProProfs

DECEMBER 24, 2020

What is OSHA Compliance Training? What are the Most Frequently Cited OSHA Standards? What’s more disappointing is that each of these accidents is preventable. < What is OSHA Compliance Training? Before we get to OSHA compliance programs, let’s find out: what does OSHA stand for? Introduction. Best OSHA Course.

Compliance 52

Compliance Construction Education Hospitality 52

ClientSuccess

OCTOBER 22, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Each day we learn from the trenches what it takes to make clients happy and successful. I love that; as our clients are successful, we’re successful.

Touchpoint 41

Touchpoint Start-ups Customer Service Sales 41

Comm100

NOVEMBER 8, 2017

You want your live chat customer service experience to be top notch, so it’s no wonder you want the best and the brightest for the job. This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

Comm100

AUGUST 23, 2018

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

ProProfs

DECEMBER 1, 2021

You’re eager to find out what’s new in Elon Musk’s SpaceX project for colonization of Mars or how Tesla staff strategically cuts delivery costs. What is Just-in-Time Training? The learning occurs in real-time, anytime, anywhere , and so the tools and resources you use matter a lot. Learning is an experience.

Healthcare 52

Healthcare Compliance Start-ups Education 52

Qualtrics

JUNE 23, 2020

Adobe pivoted to a 100% Digital Summit, in their words “the digital experience conference has gone digital”, Google Cloud Next ‘20 transitioned to Digital Connect, turning a once paid-for, three-day conference into a “free, global, digital-first, multi-day event that would leverage content prepared for Next ‘20. Remote healthcare.

Retail 26

Retail Healthcare Actionable Insights Touchpoint 26

ProProfs

MARCH 21, 2022

What you need are some powerful yet relatively underutilized branding and marketing techniques. But, why quizzes? In this blog post, you’ll find everything you need to know about Facebook marketing quizzes , including—. what they are. What are Facebook Quizzes? Why Does Facebook Quiz Marketing Work?

Real Estate 52

Real Estate Entertainment Social Media Sports 52