Beyond Philosophy

AUGUST 16, 2017

In our global Customer Experience consultancy, we find most employees fall into one of five commitment categories for employees. Positive Loyalists: People who fit in this commitment category have positive feelings about their job. That means the remaining 80% could be in any of the other four categories. Positive Loyalists.

Customer Experience 140

Customer Experience 140

Confirmit

MAY 12, 2020

It takes strong human intervention to align text topic categories to your business decision areas. This presentation forms part of the online Festival of NewMR webinar series. Market Research Webinars. Presented by Alison Bushell and Jason Bryce from Confirmit.

Text Analytics 52

Text Analytics Unstructured Data 52

TeamSupport

SEPTEMBER 8, 2022

There are a variety of necessary aspects and capabilities that need to be offered in order to truly offer an ideal self-service experience, but they fall under a few main categories. Make sure not to miss this webinar! Self-service checklist. Set up an ideal platform. It all starts with your customer support software.

B2B 98

B2B Start-ups Customer Service Customer Experience 98

Help Scout

AUGUST 11, 2021

If you’re curious about this blog and want to explore more to see if it’s for you, here are some resources you can use to decide: Webinars on Customer Success. Aggregated “toolkits” of paired blog posts, webinars, and ebooks. The categories currently include: CCO role. Ebooks around topics like compensation and management.

Customer Service 82

Customer Service Artificial Intelligence Start-ups Education 82

Totango

NOVEMBER 10, 2017

In part 2 of our customer health webinar series, we tackled “How to Measure the Effectiveness of a Customer Health Model” and discussed a more advanced approach to customer health. They looked at key categories – awareness of customer status, their relationship with the customer, and the breadth and depth of product usage.

Technology 76

Technology Technology 76

Sprinklr

SEPTEMBER 17, 2021

Sprinklr University participated in the TSIA Star Awards for the first time, hence why the recognition of becoming a finalist is a critical milestone on our path to becoming a leading innovator in this category. Virtual webinars designed to enhance knowledge of the Sprinklr platform. 2) Public training workshops.

Education 74

Education CXM Innovation Technology 74

Aquire

OCTOBER 19, 2021

Then read on to see the importance and overarching categories of analytics, as well as six types of customer analytics that can work well for your business. The 4 main categories of customer analytics. Here are the four categories of analytics with customer analytics examples: Descriptive analytics. ON-DEMAND WEBINAR.

Social Media 97

Social Media Net Promoter Score NPS Omnichannel 97

Totango

NOVEMBER 10, 2017

In part 2 of our customer health webinar series, we tackled “How to Measure the Effectiveness of a Customer Health Model” and discussed a more advanced approach to customer health. They looked at key categories – awareness of customer status, their relationship with the customer, and the breadth and depth of product usage.

Technology 72

Technology Technology 72

ClientSuccess

FEBRUARY 21, 2022

Let’s take a look at the eight categories of data to explore and questions to ask for each when designing your health score: Engagement: Are your customers actively engaged with the partnership? This is where the Customer Health Score comes into play. Do key customer stakeholders engage with your brand and company?

Legal 68

Legal Sales Technology Technology 68

Confirmit

APRIL 18, 2019

In this webinar, Claire Sporton, SVP CX Innovations at Confirmit will tackle this problem head on. She will also look at the importance of text analytics category models that will help you make sense of unstructured feedback, whatever the source. Voice of the Customer Webinars.

CX 45

CX Text Analytics Voice of the Customer Innovation 45

SugarCRM

JULY 21, 2022

In this webinar with Rebecca Meyer , Sr. Below are the first 2 minutes of the webinar. 2022 Customer Relationship Management (CRM) Emotional Footprint Report – Download this infographic to explore how Sugar performs across categories and why 95% of SugarCRM customers plan to renew! What Led Kelly-Moore Paints to Switch CRMs?

CRM 49

CRM Data Entry Manufacturing Customer Relationship Management 49

Lumoa

APRIL 18, 2023

Your organization probably already collects data in many of these categories: Customer metadata (age, location, etc) Product and website usage patterns Survey data (Net Promoter Score, customer satisfaction, etc.) Learn more about how you can unlock insights from your customer conversations in this on-demand webinar. Think about it.

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

Lumoa

JUNE 2, 2022

In one of our latest webinars titled How to Use Customer Feedback to Drive Action , we pose a sustainable strategy to solve the challenge of transforming mass reviews into information that can be used while making key company decisions. You need to go deeper because this will allow you to get to the root cause of the problems.

Customer Feedback 83

Customer Feedback Sentiment Analysis Touchpoint Start-ups 83

SugarCRM

APRIL 27, 2022

In this webinar with Christian Wettre, SVP & GM , Ellen True, Sr. Below are the first 2 minutes of the webinar and the slide deck. Below are some key takeaways from our webinar: You will be more likely to meet your revenue goals with a disciplined forecasting process. What revenue number is your team calling?

CRM 26

CRM Sales Compliance Customer Relationship Management 26

ClientSuccess

JULY 16, 2021

Having built Health Scores at five different SaaS companies, as well as working with hundreds of other leaders at leading organizations, I’ve identified the eight most common metric categories to leverage when designing your Customer Health Score. Now, while there are eight categories, there is no requirement to use them all.

Invoicing 52

Invoicing Construction Customer Retention Finance 52

Beyond Philosophy

NOVEMBER 15, 2017

We have a model we use that represents categories for the varying levels of customer centricity. Four categories represent different levels of Customer Centricity. However, the most customer-centric teams not only have answers but also have entirely different responses than most. We call it Naïve to Natural.

CX 125

CX Sales Customer Loyalty Customer Experience 125

Totango

AUGUST 23, 2022

Let’s break down how customer journey touchpoints fall into each category. Generally speaking, SaaS business touchpoints can be organized into eight main categories based on the main stages in your customer journey : Awareness. Which business functions or departments are involved in the interaction. What type of medium is used.

Touchpoint 115

Touchpoint B2B Customer Journey Map Social Media 115

Intercom, Inc.

MARCH 11, 2021

Dee: So, we recently met at the Support Driven webinar and you had some really great insights around customer support trends for 2021. There were five key trends that we talked about in that webinar. And I also see that as a very dynamic category. If we know that, we don’t necessarily have to segment by category”.

B2C 118

B2C B2B Social Media Start-ups 118

Customer Experience Matrix

APRIL 27, 2020

As coronavirus forces most marketers to work from home, I’ve also been pondering ways to deliver information that are more engaging than traditional Webinars and, ahem, blog posts. I’ve always found that an intriguing problem although I’ll admit few others have shared my fascination.

Gaming 75

Gaming Government Start-ups Technology 75

Totango

JANUARY 19, 2022

Here are some tips for how to rock each of these categories and win that dream job. You can also find plenty of resources – including Totango’s library of articles , guides and webinars – to help you gain a better understanding of the CS industry. . Paint a Picture with Your Resume.

Start-ups 102

Start-ups Social Media Engineering Education 102

SugarCRM

JUNE 23, 2022

In this webinar with Volker Hildebrand, SVP, Product Marketing , and Dennis Smith, VP of Sales at SugarCRM, we showcased how to guide all your sales reps to perform at their best by leveraging Sugar Sell to create highly interactive sales playbooks directly within your CRM. Below are the first 2 minutes of the webinar and the slide deck.

CRM 26

CRM Sales Data Entry Customer Relationship Management 26

ProProfs

JUNE 26, 2019

Despite the increasing need for expertise in this category, academic institutions are unresponsive in offering courses that can affect individuals with the right knowledge of this discipline. . A basic step towards understanding the fundamentals of content marketing is going through as many webinars as possible. .

Social Media 67

Social Media Start-ups Education 67

ClientSuccess

APRIL 27, 2017

We took the results of this collaboration and created a webinar to help disseminate the results. Recorded Webinar: The Ultimate Guide for Customer Success SaaS Metrics. We held the webinar on Tuesday, May 16, 2017, to go over the results. Request the recorded webinar here: The Ultimate Guide to Customer Success Metrics.

Sales 41

Sales 41

Beyond Philosophy

OCTOBER 12, 2017

Here are some other highlights from the report pertinent to retail venues: The respondents ranked online sites higher for product availability and variety of selection in these three categories (e.g., Register now for our 3 one hour, on demand, webinars Secrets Of Customer Decision Making. Use promo code DECISION to get all 3 for $50.

Retail 130

Retail Omnichannel Customer Loyalty Sales 130

Confirmit

FEBRUARY 19, 2020

And if that’s not enough, you’ll also be invited to take part in blogs , videos , webinars and of course, the ACE Award Showcase book. The Professional of the Year category is a great opportunity to recognize your employee’s contribution. Competitive strength. Have a rising star in your team? Social buzz.

Social Media 52

Social Media Voice of the Employee Voice of the Customer CX 52

Experience Investigators

JUNE 22, 2021

Most organizations used to lump customers into 2 simple categories: New customers and “the rest of them.” Ask for input – don’t just offer training or webinars that are solely product-centered. Without a plan for at-risk customers, organizations lump former customers back into the “prospect” category. They just leave.

Close the Loop 108

Close the Loop Customer Journey Map Education Invoicing 108

Confirmit

SEPTEMBER 18, 2019

Firstly, our good friend Seth Hall formerly of Philadelphia Insurance Companies won in the Outstanding Practitioner category. Secondly, Confirmit's own Claire Sporton won an award in the Outstanding Provider category. You may well be familiar with Claire who’s spoken at countless events and on many webinars.

CX 40

CX Non-Profits Education Voice of the Customer 40

SugarCRM

AUGUST 5, 2021

Try building a library of email templates based on different categories of correspondence, such as newsletters, customer updates, event registrations, etc. Video is a broad category, but try including webinars, interviews, or even funny YouTube videos relevant to the email subject. Oh, so not the time.

Start-ups 29

Start-ups Customer Experience 29

Hodusoft

NOVEMBER 18, 2021

From small interactive meetings to large engaging webinars, it has you covered. Also Read, HoduCC makes it to Gartner’s Category Leaders & FrontRunners List. HODUCONF – Audio Conferencing Software. HoduConf is a multi-tasking audio conferencing software for business collaboration. Getting Future-Ready In times of uncertainty.

Contact Center 52

Contact Center Technology Technology Omnichannel 52

Customer Bliss

SEPTEMBER 27, 2016

For these accounts, they created an audit divided into two essential categories: Risk. The risk category. The reference category. Using a similar 10-point scale, “reference” category accounts were classified along these three questions: Would they be on a referral call? Is a competitor involved?

Healthcare 56

Healthcare Engineering Hospitality Hospitality 56

Totango

SEPTEMBER 11, 2020

In other cases, links to webinars, product training videos, or an appointment time with a CSM for help going over a feature could be useful. If there are issues with adoption, for example, if a client is not using the product regularly, a limited free trial of a new feature that offers a good fit for their industry could be offered.

Healthcare 81

Healthcare Start-ups Education Customer Relationship 81

Fonolo

JANUARY 31, 2018

There’s some overlap with our recent post Chatbots Won’t Save Us From IVR Hell , we also covered chatbots in our most recent webinar.). Our favorite chart: We’re only going to include a small excerpt here because the heart of the report is a multi-page grid of 40 KPIs in 5 categories. Key findings: “…The reason [machine learning.

Contact Center 141

Contact Center Machine Learning Finance Healthcare 141

SugarCRM

NOVEMBER 22, 2022

We don’t want you to miss out on any of the SugarClub first-rate content, so we’ve compiled a few of our favorite October 2022 posts: New Webinar in December – Improve Your Customer Experience with Self-Service Capabilities — Customers want the freedom to engage with you where, when, and how they want.

CRM 26

CRM AI CX Sales 26

Confirmit

SEPTEMBER 11, 2017

They’re a repeat winner of the Confirmit ACE Awards , and this year they won in the Voice of the Employee category following the expansion of their program to look at employee feedback. Another area where Siemens is focused on innovation is text analytics.

Text Analytics 40

Text Analytics CX Social Media Voice of the Employee 40

Confirmit

SEPTEMBER 11, 2017

They’re a repeat winner of the Confirmit ACE Awards , and this year they won in the Voice of the Employee category following the expansion of their program to look at employee feedback. Another area where Siemens is focused on innovation is text analytics.

Text Analytics 40

Text Analytics CX Social Media Voice of the Employee 40

Zendesk

APRIL 5, 2022

Simplify the process by organizing customer experience enablement into three main categories: Build customer communities. If you’re on a tighter budget, you can opt to create explainer videos, demos, and webinar recordings on YouTube, Vimeo, Wistia , or a native video player on your website. Encourage and implement customer feedback.

Net Promoter Score 52

Net Promoter Score Education NPS B2B 52

Beyond Philosophy

JANUARY 17, 2018

We compartmentalize resources, including money, time, and experiences, into categories and we treat them differently. To learn more about how these concepts apply to Customer Experience, watch the FREE webinar recording here and listen to our Intuitive Customer Podcast.

Entertainment 125

Entertainment Customer Experience Sales 125