Execs In The Know

MARCH 9, 2023

Customer Shop Talks Customer Shop Talk sessions are small, industry-expert-led discussions on a laser-focused topic. Jude Children’s Research Hospital, shared how his organization took HR and transformed it into employee experience (EX). Moments of Brilliance Moments of Brilliance are mini case-study sessions.

Social Media 97

Social Media Contact Center Hospitality Hospitality 97

TeamSupport

SEPTEMBER 16, 2020

By the same token, the sooner customers adopt and deploy products the sooner they can begin to generate a return from their investment and the more likely they are to renew their subscription or buy more. All with common objectives to sustain and expand customer relationships. Learn more at servicexrg.com.

B2B 89

B2B Customer Retention Technology Technology 89

Fonolo

MAY 27, 2021

Research shows that customer complaints, poor morale, and low pay all attribute to high turnover rates in the call center industry. If there’s an efficient and easy way to get something done, your agents will be more productive. Perhaps your company can consider social events and employee lunches to improve coworker relationships.

Construction 136

Construction Technology Technology Contact Center 136

Zendesk

MAY 18, 2023

This year we returned to the stage with a hybrid event, bringing together customers, partners, and community in San Francisco at the historic Pier 70 shipyard. We also launched our largest product announcements for the year, including Zendesk AI. What a year.

Sentiment Analysis 52

Sentiment Analysis AI CX Engineering 52

SurveySensum

MARCH 28, 2024

But, with the pressures of academic life bearing down, adopting effective strategies for student productivity isn’t just desirable, it’s essential. Leveraging productivity techniques is like unlocking a new level in the game of academia, where better time management equals more moments for relaxation and less academic stress.

Construction 52

Construction Gaming Education Start-ups 52

Zendesk

JANUARY 17, 2023

Social commerce enables individuals to buy products, services, and experiences from within the social media platforms they’re using. Companies also have more opportunities to showcase their products to targeted audiences. Coresight Research estimates that livestream commerce will account for $35 billion in sales and 3.3

Entertainment 52

Entertainment Social Media Retail Omnichannel 52

C3Centricity

JULY 1, 2019

It is, therefore, understandable that so many companies run to conduct market research, usually a qualitative study, as a first step to improved customer understanding. Have you ever gone to watch a focus group only to discover that the research confirms your hypotheses? Please contact me for more on our 1-Day training sessions.

Start-ups 59

Start-ups CRM Sales 59

Intercom, Inc.

MARCH 15, 2021

This year, the theme of International Women’s Day was #ChooseToChallenge, and we marked the occasion with a week-long program of events and discussions organized by our employee resource group, InterWomen. A major recurring theme in discussions this year has been the impact of COVID-19. I could just say yes. “One

Engineering 209

Engineering 209

ECXO

AUGUST 2, 2023

How to Create an Amazing Customer Experience During one hour, Shep session he had two facilitators Tulio Milman and Ricardo S Gulko. He spoke about From CX to Distinctive Experiences in a presentation and Q&A session. He is also one of the most published authors and Forbes contributors.

Customer Journey Map 52

Customer Journey Map CX Innovation Customer Relationship Management 52

Zendesk

AUGUST 10, 2021

Prospecting is the process of cold calling, emailing, texting, or otherwise contacting potential customers to gauge interest in your products or services and generate leads. The latter are people who have expressed interest in your product or service, usually by opting in to a contact list or reaching out directly. What is prospecting?

Sales 52

Sales Social Media Gaming Start-ups 52

Zendesk

APRIL 3, 2023

It’s no longer enough to simply offer a great product—your customers demand much more. It’s no longer enough to offer great products—customers demand great experiences on every channel, on their own terms. According to research from Twilio, 66 percent of consumers will leave a brand if their experience isn’t personalized.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

PeopleMetrics

MARCH 25, 2022

They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. Input can be gathered through a range of channels like ideation sessions, online surveys, in-depth interviews, or focus groups.

B2B 118

B2B Customer Feedback Start-ups B2C 118

Qualtrics

FEBRUARY 18, 2020

It’s the biggest Experience Management event on the planet, so you won’t be short of things to see. Check out our guide to the must-see sessions at this year’s X4 for market researchers from the most inspirational stories to the thought leadership that will give you plenty to take back to your organization at the end of the event.

Government 29

Government Close the Loop Healthcare Innovation 29

SurveySensum

MARCH 11, 2024

A happy workplace not only improves individual feeling good, but also lays the groundwork for increased productivity, creativity, efficiency, and teamwork. According to Gallup’s research in the USA, organizations with highly engaged workers had 21% higher profitability and 17% higher productivity than those with disengaged employees.

Finance 52

Finance 52

CX Journey

JANUARY 24, 2017

And that's the reason GMC Software is planning for an exciting virtual event on February 7, 2017, dubbed CX Transformation Day. I'm happy to partner once again with GMC to co-keynote this event with their VP of Product, Scott Draeger. The event begins at 9am ET and runs through 2pm ET. Ian Schafer.

CX Transformation 46

CX Transformation CX Innovation Customer Experience 46

Qualtrics

FEBRUARY 20, 2020

As you plan out your days at X4, here’s a look at some of the sessions we recommend to help you come away from the event with all the inspiration and practical tips you need for your next breakthrough. Whether its customers , employees , products , or brands , every experience is built around one thing — people.

Government 32

Government Close the Loop Gaming Innovation 32

Zendesk

MARCH 12, 2021

Zakaria’s book spans political, socioeconomic, environmental, and public health considerations and shows us how business and world events are inextricably tied. This is probably the biggest event we will live through in our lifetimes,” Zakaria said of the pandemic. The rise of the digital elite. Q&A with industry leaders.

CX 98

CX Hospitality Hospitality Government 98

Confirmit

SEPTEMBER 25, 2019

This week in London we held our first Market Research User Group designed for Market Researchers to come together, network, share ideas and learn more about the Confirmit Horizons platform. Wale also shared Confirmit’s view of the top five digital trends impacting the Market Research industry.

Artificial Intelligence 40

Artificial Intelligence Machine Learning Customer Acquisition Innovation 40

Qualtrics

FEBRUARY 6, 2019

Technology is rapidly changing the way we live and product leaders are at the forefront of this revolution. As the competition increases, products must be developed in record time and meet consumer needs. In order for product leaders to stay relevant and deliver world-class products, they must keep up with the latest trends.

Innovation 33

Innovation Government AI Technology 33

Qualtrics

FEBRUARY 18, 2020

It’s the biggest Experience Management event on the planet, so you won’t be short of things to see. Check out our guide to the must-see sessions for product teams at this year’s X4. Whether its customers, employees, products, or brands, every experience is built around one thing — people. Hear from breakthrough brands.

Artificial Intelligence 29

Artificial Intelligence Healthcare Government Start-ups 29

C3Centricity

JULY 17, 2016

It is, therefore, disappointing that so many companies run to conduct market research, usually a qualitative study, as a first step to improved customer understanding. Have you ever gone to watch a focus group only to discover that the research confirms your hypotheses? Let me explain. The same can happen when people watch customers.

Start-ups 48

Start-ups Sales 48

Taylor Reach Group

MAY 24, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. Learn from industry experts and your peers in almost 80 different sessions during this exciting event. CX NYC 2018: June 19-20, New York, NY.

Contact Center 48

Contact Center CX Healthcare Social Media 48

SugarCRM

DECEMBER 8, 2022

Join Volker Hildebrand, SVP of Product Marketing, and Eric Okimoto, Director of Product Management, on December 7 th at 4 PM GMT / 5 PM CET as they show you how to leverage Sugar Serve’s new Self-Service Center to reduce costs and enable customers to connect with you on their own terms. Can’t make the live session?

Start-ups 26

Start-ups Customer Experience CRM 26

1 to 1

JUNE 29, 2022

With executives searching for answers, the event focused on providing insight and tactics to help customer experience leaders understand more about what customers and employees want and how to deliver quality interactions in this unique, uncertain climate. Virtual employees go the distance to cultivate culture. Send-off in style.

CX 29

CX Customer Expectations Technology Technology 29

Qualtrics

JANUARY 16, 2019

The market research industry is evolving. In order for market research professionals to stay relevant and deliver world-class insights, they must keep up with the latest trends. Market research conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry.

Gambling 28

Gambling Non-Profits Government Innovation 28

ClientSuccess

MARCH 13, 2020

Here’s his presentation from SaaStr last year, and it is still as relevant today as it was 12 months ago: Step-by-step Guide to Revenue Growth : If you haven’t watched this session yet from last year, stop what you’re doing right now and go watch it. . Marie MacBain, VP of Research Operations @G2. Watch the video here.

Healthcare 52

Healthcare Sales Start-ups Customer Experience 52

ClientSuccess

MARCH 13, 2020

Here’s his presentation from SaaStr last year, and it is still as relevant today as it was 12 months ago: Step-by-step Guide to Revenue Growth : If you haven’t watched this session yet from last year, stop what you’re doing right now and go watch it. . Marie MacBain, VP of Research Operations @G2. Watch the video here.

Healthcare 52

Healthcare Sales Start-ups Customer Experience 52

Qualtrics

FEBRUARY 17, 2020

It’s the biggest Experience Management event on the planet, so you won’t be short of things to see. Check out our guide to the must-see employee experience (EX) sessions at this year’s X4. Enable happier, more productive employees through great technology experiences. Jump straight to: Morning mainstage inspiration.

Close the Loop 29

Close the Loop Gaming Healthcare Innovation 29

Callminer

AUGUST 1, 2017

Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Additionally, call centers can simply increase productivity with small investments in recognition & reward items.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Qualtrics

DECEMBER 6, 2018

Qualtrics will also be at most of these events showcasing our employee experience management platform. Network with like-minded HR leaders through exclusive networking events. Day one features sessions about the future of work, state of people analytics, and leading practices and innovation in people analytics.

Innovation 27

Innovation Entertainment Technology Technology 27

Zendesk

MAY 14, 2021

This put a lot of additional pressure on team members that we might not have encountered in the previous year,” said Product Manager Lesley Heizman. For companies looking to retain talent and build happier, more productive workforces, prioritizing employee well-being must go well beyond this global health crisis. &nbsp.

Start-ups 98

Start-ups AI Customer Experience Management Customer Experience 98

ClearAction

NOVEMBER 27, 2018

Channel partners, alliance partners, market research, events, customer engagement and loyalty marketing are other touch-points with customers that certainly should be customer-centric. How can you apply customer insights to your event marketing and alliance partners and other areas? First Layer: All Customer Touch-Points.

Start-ups 74

Start-ups Business Growth Business Operations Innovation 74

Qualtrics

NOVEMBER 6, 2020

This gives you in-depth research to make your decision-making easier. While you can use an email or online survey to investigate the app’s performance, it would be beneficial to use the app itself to conduct the research. You can ask for feedback through completing a product or service app review. Do you like our app?

Net Promoter Score 44

Net Promoter Score Close the Loop Customer Loyalty NPS 44

Zendesk

JUNE 15, 2021

SEMrush’s research shows that 88 percent of people have the highest level of trust in a brand when a friend or family member recommends it. Customer advocacy is the act of building and nurturing relationships with loyal customers, who then act as spokespeople and champions for your brand, products, or services. Probably your friends.

Sales 64

Sales Net Promoter Score Social Media CRM 64

Taylor Reach Group

MARCH 26, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

ClientSuccess

JUNE 19, 2019

Adding credibility to this statement is a research study by Invesp Consulting which suggests: Existing customers are 50% more likely to try new products and spend 31% more than new users! A loyal customer is 5x as likely to repurchase, 5x as likely to forgive, and 4x as likely to refer a brand as per research. Shocker, right?

Customer Retention 73

Customer Retention E-commerce Start-ups Entertainment 73

Intercom, Inc.

FEBRUARY 25, 2021

Instead, Annette argues, it’s about giving them the right tools and resources to do their job properly, whether that’s setting up training sessions, recognizing their contributions, or just making sure there’s a quiet place at the office for them to work. That doesn’t mean Friday beers, ping-pong tables, or free snacks.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211