Beyond Philosophy

SEPTEMBER 24, 2020

Like any embryonic change, Customer Science is evolving and emerging, like Customer Experience did over the years. These individual parts are not new, but their integration under one concept is— and it can make a massive difference in customer-driven growth. Back then, Customer Experience(CX) was still solidifying as a concept.

Net Promoter Score 139

Net Promoter Score AI Start-ups Entertainment 139

Intercom, Inc.

MAY 22, 2018

User testing is now a must-do, thanks to the lean build-measure-learn mantra that has inspired modern product development. It’s also been great to see exploratory research gaining ground as a strategy for identifying product opportunities. Role of exploratory research in product development.

Innovation 223

Innovation Net Promoter Score Customer Satisfaction Customer Feedback 223

Beyond Philosophy

FEBRUARY 16, 2023

Today, let’s look at how the number of choices could thwart your customer’s decision to buy and destroy your revenue. I didn’t want to make the wrong decision, but I had no idea how to make the right one. Without that understanding, how could I sort through the options and know what was the right choice? His Ted Talk (with 5.5

Management Consulting 78

Management Consulting Start-ups Retail Customer Experience 78

Beyond Philosophy

AUGUST 20, 2020

How we share information is affected by the medium that we use to communicate it. We can see this concept manifest in customer reviews and advertising response behavior. We also get to the point more quickly, which favors our emotional evaluations of that experience. We Are More Emotional on Our Phones Than Computers.

Transportation 348

Transportation Technology Technology Social Media 348

SurveySensum

MARCH 28, 2024

But, with the pressures of academic life bearing down, adopting effective strategies for student productivity isn’t just desirable, it’s essential. There’s an art to managing coursework, exams, and, let’s not forget, the all-important self-care. At the heart of academic success, productivity stands tall.

Construction 52

Construction Gaming Education Start-ups 52

Inside Customer Service

JUNE 17, 2021

These questions came up a lot while I was doing research for The Service Culture Handbook and The Guaranteed Customer Experience. Here's an explanation of the three concepts along how other statements fit in, like your customer service vision or brand promise. You can understand the difference by thinking what, why, and how.

Transportation 148

Transportation Legal Customer Service Technology 148

Beyond Philosophy

JULY 30, 2022

Turner introduces “Weapons of Math Destruction”, the concept that AIs are merely opinions written in code, and what that means for AI. 09:32 Ryan asks Dr. Turner to explain what scenarios AI is good for and we discuss some of the most successful AI products in the modern world. Please tell us how we are doing!

AI 97

AI Artificial Intelligence Construction Management Consulting 97

Intercom, Inc.

APRIL 5, 2018

Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. That’s how I got into growth, even though it wasn’t called “growth” at the time. That’s how I started working with Duolingo: they were actually one of my clients.

Non-Profits 223

Non-Profits Gaming Engineering Start-ups 223

Steven Van Belleghem

MARCH 10, 2022

I loved that Ron and Steve Jobs decided to make the stores “as big as their brand” and not just as big as their product line (which is how it’s usually done) and that they then ‘filled’ them with experiences to create engagement. Delivering a great experience. That’s actually one of the best scores I ever encountered.

E-commerce 104

E-commerce Retail NPS Manufacturing 104

Intercom, Inc.

MAY 21, 2018

User testing research is the backbone of the modern, lean, build-measure-learn mantra by which software is now made. Commonly known as strategic or formative research, exploratory research can play a pivotal role in helping your company save time in product development and keep its innovative heart beating.

Innovation 143

Innovation Net Promoter Score Start-ups Customer Satisfaction 143

Totango

JULY 6, 2021

Measuring customer loyalty gauges the strength of your client relationships, helping you predict and manage performance. Being able to quantify how loyal your customers are can help you evaluate where you stand with your clients, predict where your customer relations are going and take steps to strengthen their engagement and satisfaction.

Customer Loyalty 111

Customer Loyalty Net Promoter Score NPS Voice of the Customer 111

Beyond Philosophy

NOVEMBER 12, 2020

Digital experiences are a crucial part of your Customer Experience , especially during the pandemic. No matter where you fall on that spectrum, we have some essential considerations for designing your digital experience in the form of 5 rules. The Five Rules for Designing a Great Digital Experience.

Technology 162

Technology Technology Manufacturing Start-ups 162

ProProfs

MAY 4, 2023

In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. Employee engagement is a measurement of how emotionally invested employees are in their job responsibilities and how committed and dedicated they are toward their team and organization. The former is a much broader concept.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

ProProfs

JANUARY 30, 2023

Considering how expensive training can be, even a few wasted training sessions can be heartbreaking. But how can you ensure this without further adding to the training costs? In this guide, you’ll learn all about employee training assessments, including how to leverage them to enhance various aspects of employee training.

Compliance 52

Compliance Start-ups Customer Relationship Management Retail 52

Zendesk

JANUARY 17, 2024

What is intelligent customer experience? Intelligent customer experience (ICX) is how a business uses artificial intelligence (AI), automation, and data to provide personalized and proactive experiences. The Zendesk Customer Experience Trends Report 2024 dives into why intelligent customer experience is so important.

Customer Experience 52

Customer Experience Omnichannel AI E-commerce 52

Intercom, Inc.

SEPTEMBER 9, 2022

In today’s episode of Intercom on Product, Paul Adams , our Chief Product Officer, and I sat down with Fergal Reid to talk about the recent buzz surrounding neural networks, how machine learning is powering businesses, and what we can expect from the technology in the next few years. Paul, how are you?

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

ProProfs

DECEMBER 12, 2022

In fact, 6 out of 7 managers think dynamic teams, including remote workers, will become the norm. Given remote work is here to stay, we can’t help but question – how can you hire talent remotely? But if you’re new to this concept, you’re about to change how you hire remotely. Not so much.

Finance 52

Finance Sales Gaming Start-ups 52

PeopleMetrics

MARCH 25, 2022

They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. How do they work? How do you create a CAB? How can technology and outside services help? Back to Top.

B2B 118

B2B Customer Feedback Start-ups B2C 118

Beyond Philosophy

NOVEMBER 24, 2014

For most organizations, just meeting their Customer’s expectations would provide a good experience. To create a great experience you have to define which areas that Customers most value and exceed these aspects of the Customer Experience. The Only Expectations That Matter in Customer Experience Design.

Customer Expectations 167

Customer Expectations Net Promoter Score CEM Customer-Centric Organization 167

Steven Van Belleghem

NOVEMBER 28, 2023

Just think how this could change the game for all your customer facing teams if they are augmented with this technology. Just think of how much better and faster they could react to customer wants and needs, and in the language of the customer. In my opinion, every search box on the internet will be GenAI based in a few years.

CX 62

CX Customer Experience Entertainment Gaming 62

Beyond Philosophy

NOVEMBER 27, 2020

An organization’s digital experience is vital to their success. We have been getting a lot of clients asking for a review of their digital experience. Many recognize that their digital transformation hasn’t resulted in the experience that they hoped it would be. There are a few reasons for this result.

Net Promoter Score 150

Net Promoter Score NPS Customer Experience Technology 150

Beyond Philosophy

MARCH 28, 2019

Managing our risk aversion and the risk aversion of our customers is a significant part of providing an excellent Customer Experience. We want to make a good decision but worry about how terrible the consequences will be if we make a bad one. Luckily, there are a few ways to manage uncertainty—and its related risk.

Gambling 143

Gambling Start-ups Education Customer Experience 143

Intercom

JUNE 1, 2023

As organizations strive to provide exceptional customer experiences, keeping pace with the advancements in AI – and automation and integrating that technology – has become a top priority for support leaders. Lastly, test and iterate as you go. If you enjoy our discussion, check out more episodes of our podcast.

AI 52

AI Start-ups Technology Technology 52

Lumoa

SEPTEMBER 30, 2022

By now, the importance of delivering a superb customer experience in banking is crystal clear. It’s estimated that financial brands that deliver a better customer experience (CX) receive twice as many recommendations. Plus, their customers are also two times more likely to try new products or services. .

Customer Experience 94

Customer Experience Artificial Intelligence Outlook CX 94

Intercom, Inc.

JULY 9, 2018

Shipping product fast and often means more opportunities for Sales to delight customers and engage with prospects. But your sales team needs a lot more than an email on launch day to maximize the opportunities that product launches present. The work of Sales Enablement begins as soon as the product roadmap is set.

Sales 154

Sales Start-ups 154

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. So If you’ve ever asked yourself – how does my feedback add up to the features and updates that we build? Mathew Cropper – Senior Product Manager. How we get feedback.

Customer Feedback 212

Customer Feedback Engineering Start-ups Voice of the Customer 212

Intercom, Inc.

APRIL 19, 2018

The concept was the foundation for his popular talk and ultimately his classic, long-form blog post. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams. This is exactly how we think about choosing standard technologies.

Engineering 192

Engineering Technology Technology Start-ups 192

ProProfs

NOVEMBER 18, 2018

Today, businesses experiment with quizzes to generate leads through audience interaction and engagement. Let us now dig in to learn how experts feel about lead generation through Quiz Maker. We have 10 experts onboard to pen down their views on how businesses can grow and generate more leads by creating quizzes. Product Analyst.

Social Media 79

Social Media Entertainment Construction Compliance 79

Intercom, Inc.

SEPTEMBER 15, 2021

And that’s why he co-wrote Play Bigger: How Rebels and Innovators Create New Categories and Dominate Markets with startup advisors Al Ramadan, Dave Peterson, and Christopher Lochhead. In this episode, we sit down with Kevin to talk about the inner workings of category design: what it actually means and how companies can leverage it to grow.

Sports 205

Sports Start-ups CXM Innovation 205

Beyond Philosophy

AUGUST 21, 2020

How we share information is affected by the medium that we use to communicate it. We can see this concept manifest in customer reviews and advertising response behavior. We also get to the point more quickly, which favors our emotional evaluations of that experience. WE ARE MORE EMOTIONAL ON OUR PHONES THAN COMPUTERS.

Transportation 179

Transportation Social Media Technology Technology 179

Execs In The Know

APRIL 23, 2021

The onset of coronavirus required us all to become crisis management experts overnight. Our own personal and professional experiences leave no doubt that the societal impact of Covid-19 heightened anxieties. Employees are key to delivering compassion in customer experiences. Employee Response to Change.

Innovation 93

Innovation CX VOC Outlook 93

Shep Hyken

OCTOBER 1, 2021

This guide briefly touches upon the concept of service automation, why it is so popular, why your business needs it now, and the best ways to implement it in your business. . Automated customer service systems like IVR, chatbots and even knowledge management systems can help you assist customers even when your agents aren’t online.? .

Customer Service 138

Customer Service Technology Technology Start-ups 138

ProProfs

OCTOBER 18, 2022

But does all of this massive investment translate into employee productivity and ROI? . To help you with this, we’ve compiled all the information you need to understand corporate training assessments, including why you need them and how you can build and deploy them to create smarter teams. What Is a Corporate Training Assessment?

Compliance 52

Compliance Start-ups Retail Hospitality 52

SurveySensum

APRIL 21, 2022

After buying a car or any other product, you must have received a phone call asking for your feedback on the purchase. On the call, an interviewer will talk about your buying experience, product experience, or service experience. Then, how does CATI work? Have you recently bought a car?

Customer Experience 52

Customer Experience 52

Execs In The Know

NOVEMBER 29, 2021

During this panel, Vas, Peter, and Andy discuss how brands can create a positive experience for consumers as they navigate these tools, especially when the need arises to transition from automated to live engagement. How can we address the need with as little friction as possible?

Artificial Intelligence 52

Artificial Intelligence Compliance AI CX 52

Execs In The Know

NOVEMBER 29, 2021

During this panel, Vas, Peter, and Andy discuss how brands can create a positive experience for consumers as they navigate these tools, especially when the need arises to transition from automated to live engagement. How can we address the need with as little friction as possible?

Artificial Intelligence 52

Artificial Intelligence Compliance AI CX 52

Beyond Philosophy

DECEMBER 16, 2021

To get started on this customer strategy, you must first answer the following about your market: How does distinctiveness matter? . How do customers value distinctiveness? . How do businesses value distinctiveness? . This non-conforming shape concept is how we got the term “top shelf” liquor.

Education 97

Education CX Customer Experience 97