Uniphore

OCTOBER 7, 2021

It’s increasingly vital for organizations in all industries to provide superior customer service that exceeds expectations and meets users’ needs quickly and efficiently. Here are impressive examples of superior customer service: 1. Sainsbury’s Gives a Young Customer Exactly What She Wants U.K.

Customer Service 113

Customer Service Artificial Intelligence AI Omnichannel 113

Help Scout

SEPTEMBER 14, 2021

With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. Armed with those insights and learnings, you should be able to get started on — or refine — your own customer service program to start delivering consistently exceptional support.

Customer Service 127

Customer Service VOC Start-ups NPS 127

Zendesk

OCTOBER 20, 2023

The right customer service plan is like the Infinity Gauntlet in the Marvel Universe. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document. The plan gives your business a blueprint to achieve your customer service goals.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

NOVEMBER 3, 2023

You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. That’s the power of good customer service! In this blog, we’ll explore seven customer service trends for 2024.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

Taylor Reach Group

OCTOBER 8, 2021

Too often as professionals in Customer Service we report and write about lousy service, long wait times, poor follow through, weaseling phases in terms and conditions, too many steps to get satisfaction plus many, many more. There are always opportunities to impress, especially with complaints and customer service calls.

Customer Service 142

Customer Service Sports Start-ups Retail 142

Zendesk

MAY 24, 2023

Company leaders and consumers now understand more about the benefits of AI in customer service and how it can make our lives easier. How can AI help customer service? Read on to learn how your business can make the most of AI in customer service.

AI 88

AI Customer Service Machine Learning Technology 88

Aquire

AUGUST 2, 2021

In this competitive world, the success of any business depends on the quality of the proactive customer service it provides, rather than reactive. Conventionally, when customers are having issues, they’re the ones who contact customer service to get them resolved. This is called reactive customer service.

Customer Service 98

Customer Service Social Media Social Listening Start-ups 98

Comm100

MAY 23, 2023

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their business. While we read about the many benefits of automation in customer service, it can be difficult to know how exactly to introduce this into your own organization.

Customer Service 74

Customer Service Artificial Intelligence Machine Learning AI 74

Comm100

JANUARY 11, 2023

The State of Automated Customer Service in 2023. As a result, customer service expectations are now sky-high as consumers demand the very best support – and will even switch brands for better service. Meeting today’s high customer service expectations can be a challenge. Table of Contents.

Customer Service 85

Customer Service Healthcare AI Artificial Intelligence 85

Intercom

NOVEMBER 29, 2023

The rules of customer support are being totally rewritten, and anyone who thought “this whole AI thing” would eventually blow over is updating their predictions. For support leaders watching the world of customer support transform, it’s natural to feel ill-equipped for this new era.

Customer Service 89

Customer Service AI Start-ups Innovation 89

Aquire

JULY 20, 2021

But if you’re running a business, it’s also a good time to determine what customer service goals your team should focus on in the next 12 months. Improve your customer service. Good customer service boosts retention, reduces customer acquisition costs, and provides a powerful ally to your marketing strategy. .

Customer Service 98

Customer Service Social Media Omnichannel Net Promoter Score 98

Zendesk

DECEMBER 8, 2021

With consumers spending more time online than ever before, companies have had to rethink their customer service experience. Businesses need to gain a clear understanding of the type of digital interactions customers want instead of relying on intuition. The impact of great customer service.

Customer Service 98

Customer Service Social Media Artificial Intelligence Omnichannel 98

Fonolo

OCTOBER 30, 2018

These days, customers are savvier than ever. Thanks to social media platforms, customers wield more power than ever before. Surprise and Shout-Out to Customers. One great way to show the world how committed you are to your customers is to document the ways in which you go above and beyond for them. Use a Little Humour.

Customer Service 164

Customer Service Social Media Gaming Start-ups 164

Help Scout

SEPTEMBER 7, 2021

Just because a customer clicked a smiley face in your post-service feedback survey does not mean you gave them high-quality service. They might love the product, and your service is just okay enough not to make a difference. Step 1: Define customer service quality for your company.

Customer Service 116

Customer Service Scorecard NPS Customer Satisfaction 116

Service Quality Institute

JUNE 7, 2023

Customer service sucks. It is worse today than in 1979 when I decided to do something about customer service and developed the world’s first customer service program, Feelings which was released in January 1980. Most owners of businesses believe they already have great service. Worthless.

Customer Service 52

Customer Service Retail Customer Expectations 52

Doing CX Right

SEPTEMBER 19, 2020

Who owns customer service? You finally find that perfect product, a new laptop, home fitness equipment, or maybe a gift for your partner on a big anniversary. Ruiz “advocates freedom from self-limited beliefs that cause suffering and limitations in a person’s life.”. The original article can be found in Psychology Today.

Customer Service 126

Customer Service Social Media CX Customer Satisfaction 126

Intercom

MAY 13, 2022

Customer service is the ongoing support provided to a customer throughout the entire customer journey. . You could argue that what constitutes a good customer service experience can vary by customer and industry, but there’s no denying that people’s expectations are higher than ever. .

Customer Service 64

Customer Service Manufacturing Customer Satisfaction Omnichannel 64

Customer Service Life

DECEMBER 6, 2021

As a customer service leader, there’s a certain balance I’ve struggled to find. Spending too much time interacting with customers can leave me feeling like our team is treading water and not making progress on key initiatives. Where’s the balance? Train and equip team members to do their job effectively?

Customer Service 104

Customer Service Gambling Engineering Innovation 104

Shep Hyken

OCTOBER 1, 2021

This week we feature an article by Jason Grills, Customer Support Expert at ProProfs , a company that provides software that empowers organizations to deliver happiness to their customers and employees. He writes about what automated customer service can do for your business. What is Automated Customer Service? .

Customer Service 138

Customer Service Technology Technology Start-ups 138

Zendesk

JUNE 17, 2022

A customer might love your product or service, but the real test comes when they reach out to your support team. According to the Zendesk Customer Experience Trends Report 2022 , 61 percent of consumers will walk away from a company after just one bad customer service experience. High-touch service examples.

Customer Service 98

Customer Service Start-ups Gaming CRM 98

Zendesk

NOVEMBER 9, 2023

Over the last year, there’s been a lot of talk around generative AI and its potential to improve the customer experience (CX). In fact, two-thirds of consumers believe that generative AI will soon become an important part of their service experiences. As a result, companies can meet customers’ rising expectations.

AI 52

AI Customer Service Customer Satisfaction Retail 52

Totango

MARCH 4, 2022

B2B customer service is often confused with B2B customer success, but they are not the same. Despite their differences, however, they do share an intimate relationship – you need strong customer service to achieve customer success. What is B2B Customer Service? Server interruptions.

B2B 94

B2B Customer Service B2C Net Promoter Score 94

Zendesk

JUNE 28, 2021

You’re at your desk when you overhear two fellow support agents debating the difference between customer service and customer experience. Many support agents use customer experience and customer service interchangeably, but the two terms do not mean the same thing. What is customer service?

Customer Service 93

Customer Service Customer Experience Net Promoter Score Touchpoint 93

Shep Hyken

JULY 12, 2021

Each week I read many customer service and customer experience articles from various resources. The Top Customer Service Trends: Digital Channels Overtake Service Options by Phillip Britt. Customer Service Competency Class Now a Requirement for Fordham Admission by Isabella Scipioni.

Customer Service 116

Customer Service Retail Entertainment Social Media 116

DMG Consulting

JUNE 10, 2023

Why Does Customer Service Keep Getting Worse? View this article on the publisher’s website Consumers everywhere are asking why service quality is in decline as frustration continues to grow. It can often feel as if companies have given up on delivering a satisfying service experience. You get the idea.

Customer Service 48

Customer Service Artificial Intelligence CX Gaming 48

Intercom

APRIL 6, 2023

A new wave of startups has introduced new and innovative ways to manage finances that have challenged the traditional banks, developing products and services that offer new opportunities for both consumers and businesses, and providing more convenient ways to manage finances without being bogged down by legacy systems and red tape. .

Customer Service 59

Customer Service Finance Omnichannel Innovation 59

Logicalware

FEBRUARY 1, 2023

Puzzel Digital Engagement enables you to adopt a proactive approach to your customer support interactions. Understanding the customer journey The first step to delivering proactive customer service is understanding your digital customer journey – the who and the why come into focus.

Customer Service 52

Customer Service Touchpoint Customer Experience Customer Expectations 52

Help Scout

JULY 1, 2021

Often, customer service skills are transferable; however, in some cases there are significant differences that make things a bit more complicated. Take healthcare, for example: Outside of differing cultural norms, there are also laws pertaining to things like storing information or interacting with customers.

Healthcare 104

Healthcare Customer Service Legal Compliance 104

SurveySensum

AUGUST 8, 2023

According to a Microsoft Dynamics 365 State of Global Customer Service Report , 95% of consumers consider good B2B customer service essential for earning loyalty. Remember the old saying, “A happy customer is a loyal customer”? That’s where customer feedback comes into play.

B2B 52

B2B Customer Service Touchpoint Customer Feedback 52

CommBox

JUNE 25, 2023

But what about the world of customer service? Is there a fundamental principle that governs how businesses address the ever-growing volumes of customer communication? It’s a straightforward equation: more customers being served with a high level of service means more agents are required. Indeed, there is.

AI 52

AI Customer Service Net Promoter Score Contact Center 52

Fonolo

NOVEMBER 2, 2021

Customers are the heart of every contact center. If customers don’t interact with your business, you really don’t have a business, which puts a well-strategized and successful customer service strategy at the forefront of contact center success. Creating a Customer Service Strategy That Drives Business Growth.

Net Promoter Score 95

Net Promoter Score Customer Service Contact Center E-commerce 95

Zendesk

MARCH 17, 2021

Everyone knows customer service is important. Because we are all customers. And customer service is everywhere. Some customer experiences are obvious. Or these days it could even be a conversation with an AI-powered chatbot about a ride you took on an app-based car service. But that’s a lot.

Customer Service 98

Customer Service Hospitality Hospitality AI 98

Zendesk

MARCH 24, 2023

Financial services are at a pivotal point in the industry. Many employees are still remote, and customers expect to connect with your company on their mobile devices. That means sales, claims, services, and transactions need to happen securely across digital channels. Read on for our top tips.

AI 52

AI Customer Service Social Media CRM 52

SurveySensum

SEPTEMBER 29, 2023

They are the ones crafting your products, delivering your services, and acting as the vital link between you and your customers. But here’s the truth: employee engagement isn’t just a nice-to-have; it’s a game-changer that can either make or break customer satisfaction. The inevitable outcome?

Customer Service 52

Customer Service Net Promoter Score Customer Satisfaction Touchpoint 52

Intercom, Inc.

OCTOBER 1, 2022

A customer self-service offering is key to empowering customers with information while also reducing the burden on customer service professionals. Plus, they build trust by demonstrating the breadth of a brand’s knowledge to its customers and prospects. What is a customer self-service portal?

Machine Learning 104

Machine Learning Customer Satisfaction Omnichannel AI 104

Help Scout

AUGUST 5, 2021

These descriptions of burnout were recently shared with me by customer service professionals. Though it is not a medical diagnosis, burnout afflicts far too many customer service staff. Why are customer service professionals so prone to burnout? Customer service staff care.

Customer Service 135

Customer Service Scorecard 135

Aquire

JULY 30, 2021

With more and more consumers switching to online shopping, ecommerce customer service has become a focal point for most businesses. Every online customer knows they can share reviews across a range of different social media platforms. In one negative post from a dissatisfied customer, lies the potential to ruin your brand image.

Customer Service 98

Customer Service Omnichannel Social Media Invoicing 98