Zendesk

MARCH 30, 2021

From installing, to using, to troubleshooting their products. Screencast Me (Support) lets customers record their screen while narrating their issue and then send it directly back to the Zendesk ticket page. They can record their screen directly from any modern browser.

Scorecard 98

Scorecard Invoicing Engineering AI 98

Shep Hyken

JULY 15, 2022

The stakes have effectively been raised, and they’ll continue to go up for product brands, service providers, and client-based companies alike. . Within 30 minutes of the scheduled call, you make them a quick self-recorded video thanking them and sharing your excitement. In 2022, and moving forward, simple fulfillment isn’t enough.

Gaming 119

Gaming Social Media Customer Experience Customer Loyalty 119

Intercom

JUNE 6, 2023

You can think of Fugo as being like Canva for digital signage screens. That is, it’s a platform that lets you pull together live business intelligence data, social media, feeds from your workplace systems, video streams, and a whole bunch of other content into living digital posters that go on TV screens. Neat, right? ?

Social Media 52

Social Media CRM Customer Service AI 52

Intercom, Inc.

FEBRUARY 2, 2022

Screening: Share early and often. Record the session and promote re-watching and further sharing of the content. sharing with product, marketing, sales, and finance teams) and reaching wider to connect with other stakeholders who are keen to collaborate. Film reviews: Everyone’s a critic (and that’s a good thing).

Social Media 220

Social Media Finance Sales 220

Fonolo

FEBRUARY 14, 2023

These IVR-based systems screen callers with simple questions and direct them to the right agent or department. These systems are enhanced with predictive dialing algorithms that maximize agent productivity by only connecting agents to live calls. This can help to reduce wait times and improve the customer experience.

Contact Center 135

Contact Center Artificial Intelligence AI Machine Learning 135

Fonolo

FEBRUARY 16, 2021

This voice-to-text solution defers callers by recording their message, transcribing it to text, and then forwarding it to the best agent to resolve it. The most advanced of these will incorporate live tracking for real-time training, assessment, and smart prompts for agents to record and recall knowledge and training in-call.

Technology 134

Technology Technology Contact Center Sentiment Analysis 134

Callminer

APRIL 23, 2019

PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). Perhaps the strongest reason companies record and/or transcribe calls is that it’s often required by government entities. Methods for Ensuring PCI Call Recording & Transcription Compliance.

Compliance 159

Compliance Contact Center E-commerce Customer Satisfaction 159

Logicalware

NOVEMBER 27, 2023

But it’s not just about selling products; it’s about crafting seamless customer experiences that resonate. Additionally, JYSK explores new technologies like Puzzel’s live share and screen share options to enhance communication. Watch the recording here. Did you miss Tanja’s session at Elevate ‘23?

Artificial Intelligence 52

Artificial Intelligence Close the Loop Customer Experience Omnichannel 52

DMG Consulting

JANUARY 24, 2023

These solutions convert unstructured recorded and live-stream audio and digital customer conversations into transcripts and structured output files that can be categorized, searched, and analyzed. Omnichannel recording to capture audio, screens, and text-based interactions and/or integrate with a variety of call recording platforms.

Contact Center 62

Contact Center Sentiment Analysis Text Analytics Omnichannel 62

Zendesk

FEBRUARY 28, 2022

Make appointment scheduling as easy as possible so that you can boost your productivity and sales. Leverage Route 101’s integration to export audio and CTR records and analyze your voice interactions. Users can then utilize Productmotion’s tools to glean important insights from the feedback and drive product strategy.

Invoicing 52

Invoicing Text Analytics Contact Center CRM 52

Ameyo Callversations

JANUARY 19, 2022

Video contact centers allow agents to help and direct the customers to virtually understand and use the product. In addition, customer support representatives can physically demonstrate how to use the product with the help of a screen sharing option in the application/tool. Enhanced Real-time Support.

Contact Center 105

Contact Center Touchpoint Social Media Customer Expectations 105

Callminer

AUGUST 1, 2017

Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. He has a proven track record for successful go to market and corporate communication programs in multiple vertical tech markets.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Hodusoft

AUGUST 27, 2020

HoduCC – contact center software has launched a variety of features and functionality that help agents work efficiently and productively. Managing remote work and improving productivity is undoubtedly a difficult task. It’s easier to share files, screens, and assist customers in many ways. Call Recording.

Business Operations 52

Business Operations Contact Center Business Management Technology 52

Hodusoft

MAY 2, 2021

Voicemail: The feature allows call center agents to record a script when they are away to let customers know what to do. The call will automatically pop up on the agent’s or supervisor’s screen so that he can handle the call easily. Calls can be recorded when agents are talking with potential customers to monitor their performance.

Transportation 72

Transportation Customer Satisfaction Customer Service 72

CX Accelerator

OCTOBER 9, 2018

Customers are discussing a company's products and brand in real time. On a regular basis, anyone in the company is invited to quite literally hear the voice in the customer in the form of a recorded call, screen capture session, or similar engagement. Companies need to join the conversation.”

VOC 160

VOC Unstructured Data Close the Loop Social Media 160

SugarCRM

JANUARY 23, 2023

With the Q1 2023 release, we’re introducing a new way to work without leaving your screen with Focus Drawer tabs. Users can now click on individual records in the list view, access records and dashboards faster in the Focus Drawer, and adjust column widths in the Service Console. No more relying on multiple browser tabs!

Sales 26

Sales Customer Feedback CRM 26

DMG Consulting

DECEMBER 7, 2020

DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. What: Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. What: Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report.

Contact Center 62

Contact Center Text Analytics Technology Technology 62

Ameyo Callversations

MAY 23, 2022

It predicts when the agent would be on call with a client and for how long; also it ensures that the agent’s time is not wasted by getting connected to a busy tone, recordings, or an answering machine. Enhanced Agent’s Productivity. Thus, it helps to enhance productivity. Call Recording and Monitoring.

Contact Center 52

Contact Center Government Start-ups Sales 52

ProProfs

JULY 23, 2021

The Instagrammers then respond to those questions with either text, an image, or by recording a video of them answering the question. There are three ways in which you can create an interactive video quiz: Use the Record Video Question Type. The record question type lets you add a question that can be answered with a video.

Social Media 52

Social Media Start-ups Business Growth AI 52

Ameyo Callversations

APRIL 12, 2022

The market growth of auto-dialers software is driven by the significant increase in call centers and the improvement in the business’s productivity. Thus, for agents power dialer saves a lot of time by reducing manual tasks and proportionally increasing productivity. Improve Agent’s Productivity with Auto Dialers.

Contact Center 52

Contact Center Start-ups Customer Relationship Customer Relationship Management 52

Ameyo Callversations

APRIL 12, 2022

The market growth of auto-dialers software is driven by the significant increase in call centers and the improvement in the business’s productivity. Thus, for agents power dialer saves a lot of time by reducing manual tasks and proportionally increasing productivity. Improve Agent’s Productivity with Auto Dialers.

Contact Center 52

Contact Center Start-ups Customer Relationship Customer Relationship Management 52

Ameyo Callversations

JUNE 19, 2022

It allows the manager access to a larger talent pool from different time zones and ensures more productive hours at increased cost efficiency. On-screen availability of data like customer history, previous tickets, etc., A study by Oxford reveals that happier employees tend to be 13% more productive. Enhances Customer Service.

Contact Center 52

Contact Center Transportation Customer Loyalty Social Media 52

Shep Hyken

OCTOBER 15, 2021

A robust ticket management system can reduce your desk employee’s work stress, promote work efficiency, enhance productivity, and improve ticket management strategy. This allows you to see the productivity ratio to where training necessities lie and whether you require hiring more help desk support staff or maybe even eliminate some. .

Start-ups 84

Start-ups Customer Experience 84

Hodusoft

JULY 5, 2022

Joining hands as a Value Added Reseller, HoduSoft and ABS mutually benefit through the deployment and sales of HoduSoft’s product suite through the ABS India platform. Let us quickly glance through HoduSoft’s product stack. . How are UC Products transforming the Business Landscape? About ABS India.

Contact Center 52

Contact Center Manufacturing Innovation Omnichannel 52

Intercom, Inc.

OCTOBER 13, 2022

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. And if you ask us, the answer to these challenges is in-product communication.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Aquire

AUGUST 10, 2021

Is it meant to provide information on your product and services for new customers? For example, your knowledge base may need to: Provide product support for basic and frequent issues Explain product features and use cases Offer information on pricing plans and discounts Provide step-by-step guides on service setup, troubleshooting, etc.

Engineering 98

Engineering Start-ups CRM Sales 98

Hodusoft

SEPTEMBER 14, 2022

Caller ID: Facilitates call screening by identifying the callers. Voicemail: Enables agents to get back to callers who were unattended by providing a well-prepared response to their recorded audio message. Boosts productivity. Call transfer: Helps in the quick redirection of the call when it goes to the wrong department.

Business Operations 96

Business Operations Contact Center Customer Satisfaction Omnichannel 96

SurveySensum

APRIL 21, 2022

After buying a car or any other product, you must have received a phone call asking for your feedback on the purchase. On the call, an interviewer will talk about your buying experience, product experience, or service experience. Or many CATI software automatically records the responses. . Have you recently bought a car?

Customer Experience 52

Customer Experience 52

Totango

MAY 13, 2022

During the onboarding process, several categories of tools can help you engage customers as they learn how to use your product and encounter frequently asked questions. Vidyard provides a platform designed to help sales teams record and send videos as well as analyze user video engagement patterns. Video tutorials: Vidyard.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

Lumoa

JANUARY 3, 2023

With a track record of working at tech giants like Microsoft and Nokia, he offers top-notch advice to boost response rates while generating deeper insights from survey responses. Are you looking for feedback on a new product? Attitudinal questions seek to uncover how people feel about a given topic or product.

NPS 157

NPS Touchpoint Construction Sentiment Analysis 157

Beyond Philosophy

NOVEMBER 25, 2021

Jeanne-Claude’s problem is that his company offers a complicated product, and despite their offering being better than the competition, the competition is winning. . Therefore, it would be best to remember that the specifications of products are essential, but they might not be necessary to the customer. . I can relate.

Hospitality 78

Hospitality Hospitality CRM Legal 78

Beyond Philosophy

NOVEMBER 12, 2020

You could also employ the effects of Social Proofing , which uses the reviews and comments to attract attention to your product. The way your site looks and how the product is featured can also nudge people in the right direction. Scarcity is just one of the principles of the behavioral sciences you could use.

Technology 162

Technology Technology Manufacturing Start-ups 162

Hodusoft

NOVEMBER 9, 2022

Here are a few business benefits of IP PBX software: Simple management of complex network Flexibility and mobility for employees Can be further extended for external communication Aids collaboration through tools like screen sharing, conferencing, etc. Features like click-to-call, chat, visual voicemail, etc. Get a Free Demo.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

ProProfs

MAY 10, 2023

Also, you can enable your participants to record video responses to your questions. Structured Online Interviews- Move interviews online with collaborative tools, structured grading, and digital records. Video Interviewing – This feature allows recruiters to conduct live or recorded interviews with candidates remotely.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

Also, you can enable your participants to record video responses to your questions. Structured Online Interviews- Move interviews online with collaborative tools, structured grading, and digital records. Video Interviewing – This feature allows recruiters to conduct live or recorded interviews with candidates remotely.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

Fonolo

MAY 29, 2019

It’s not a great track record. The Sephora chatbot uses messenger platform Kik, and aims to assess a potential customer’s preferences in order to suggest products they might like. It can also provide product reviews, product information, and answer questions on make-up application techniques.

Technology 78

Technology Technology Customer Service Social Media 78

DMG Consulting

JULY 5, 2020

100% real-time and historical recording of calls and screens. Use a cloud-based KM solution to collect and curate the product, process, procedural and system knowledge required by all agents. . Desktop analytics to monitor application usage. WAH programs should address the needs of agents, supervisors and managers.

Contact Center 84

Contact Center Text Analytics Technology Technology 84