Inbound Vs Outbound Call Center: Do you Know the Difference?
Ameyo Callversations
SEPTEMBER 8, 2021
In the age of chats and social media, the call center is still a key to manage customer queries. It’s the closest experience towards face-to-face customer engagement. Call centers handle large volumes of calls, both inbound and outbound. At present, Call centers are the core part of customer service for organizations.
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