Totango

DECEMBER 20, 2023

Megan Robbins, Customer Operations Specialist at Kooth Totango also clinched the number two spot in the G2 enterprise usability index for customer success software. This index combines customer satisfaction with ease of use, ease of administration, meeting requirements, user adoption percentage, and the number of reviews received on G2.

Business Operations 110

Business Operations Customer Satisfaction Sales Customer Service 110

TeamSupport

APRIL 23, 2024

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. Understanding the Importance of Customer Support Customer satisfaction is a necessity for the longevity of a successful business.

Manufacturing 52

Manufacturing Technology Technology Predictive Analytics 52

Intercom, Inc.

MARCH 26, 2020

As the COVID-19 situation continues to impact people, businesses, and communities everywhere, we know it is more important than ever to stay in touch with your customers, and Intercom is committed to helping you stay connected. We have robust plans in place to ensure we continue to deliver the highest levels of technical and business service.

Non-Profits 192

Non-Profits Hospitality Hospitality Engineering 192

Beyond Philosophy

JANUARY 25, 2024

You might recall how I like to say, “None of us are as clever as all of us.” Justin shared how sports can teach us a lot about how to improve your Customer Experience. Here’s what he has to say: First, I am grateful that Justin took the time to share this with us. Then, click here to learn more and submit.

Sports 78

Sports Customer Experience Finance Invoicing 78

Execs In The Know

FEBRUARY 21, 2024

By using AI to learn business processes carefully and applying the right kind of learning rigor, it is possible to accelerate complex enterprise processes using hyperautomation. An automated fulfillment process may be the same in the US and Germany, with one (critical) exception: a choice of different local fulfillment partners.

Contact Center 98

Contact Center AI Healthcare Start-ups 98

TeamSupport

APRIL 12, 2024

Implementing Self-Service Support TeamSupport’s unique Knowledge Base allows businesses to develop and maintain a centralized supply of guides, tutorials, FAQs, and general support resources. By deflecting tickets, manufacturing companies can focus on efficiency and reduce the workload on their busy teams. “I

Manufacturing 52

Manufacturing AI Technology Technology 52

Experience Investigators

MAY 7, 2024

Jignesh Shah from Blackhawk Network chimes in on the art of memorable customer feedback, while Lorraine Schumacher, CX Executive Advisor, and Karyn Furstman of CustomersFurst bring us back to basics, reminding us of the importance of fundamental standards in the era of AI.

CX 52

CX Healthcare Actionable Insights AI 52

Intercom, Inc.

AUGUST 5, 2020

As a business grows, most support leaders will be challenged to answer this seemingly trick question: can you provide a best-in-class customer experience…but at a lower cost? The reality is, there are very few businesses who can afford to operate at either extreme. Are you Zappos – or are you Comcast?

Customer Experience 204

Customer Experience Customer Satisfaction Engineering Retail 204

Intercom, Inc.

FEBRUARY 4, 2020

This will more easily allow our customers to transform their data into valuable performance reports and business insights. Now you can filter contacts and conversations using any combination of fields, like contact location or conversation tag, to pull the exact data you want. . Discoverable: Easy to perceive.

Construction 231

Construction Retail Technology Technology 231

Uniphore

JULY 10, 2021

Who Should Attend: Customer Experience Planning, Strategy & Execution Pros Contact Center Operations & Workforce Management Pros Conversational AI & Intelligent Automation Pros COOs, CIOs, CTOs and Digital Transformation Pros. Contact Us. +1 Brian Cantor Leading CX Industry Analyst Contact Center Week. 1 (770) 352-1300.

Contact Center 223

Contact Center Legal Artificial Intelligence Social Media 223

Experience Investigators

MARCH 7, 2023

Better Customer Journeys Require Improving Your Customer Intelligence With Operational & Experiential Data In an ideal world, customer experience would be built, improved, reviewed, and evolved based on real-time intelligence. Yet most of us don’t live in this ideal world and need to work with what we have.

Net Promoter Score 98

Net Promoter Score Touchpoint NPS Customer Satisfaction 98

Intercom, Inc.

APRIL 14, 2022

As Chief People Officer, David will lead the company’s global People organization, including talent acquisition, onboarding, learning and development, HR business partners, total rewards, diversity, equity and inclusion, and real estate & workplace experience. David Kingsley, who has joined Intercom as our first Chief People Officer.

Real Estate 129

Real Estate B2B Customer Experience 129

Intercom, Inc.

DECEMBER 22, 2020

As it happens, 2020 has only reinforced this, by highlighting again and again the importance of strong customer relationships as the structural foundation on which solid businesses are built. And as business invents a new normal, we’ll be talking to the people leading the charge. So what did we cover this year?

Customer Relationship 220

Customer Relationship Customer Loyalty CX Sales 220

Fonolo

APRIL 29, 2021

Call centers have traditionally been seen as unprofitable, and a necessary cost for businesses. Your directives will help you determine the appropriate operation for your business. Hybrid call centers combine the functions of inbound and outbound to create one powerhouse operation. Types of call centers. Remote/virtual.

Contact Center 128

Contact Center CRM Technology Technology 128

Intercom, Inc.

NOVEMBER 8, 2022

Since 2011, we’ve been on a mission to make internet business personal, helping our customers connect with their customers through in-context, personalized communications. How Intercom integrates and operates with our customers’ existing tech stacks. As companies scale, they need robust, reliable software that can support their growth.

Compliance 104

Compliance Technology Technology Customer Experience 104

Beyond Philosophy

APRIL 18, 2024

Listen to the podcast: Personalization is a key element in doing business today. It could be at a local restaurant, with a long-time service provider, or, like me, with a small business supporting your hobby. Personalization during face-to-face interactions is the modus operandi for many small business operations.

Technology 78

Technology Technology Business Operations Customer Relationship 78

Experience Investigators

MARCH 26, 2024

Unlock the future of customer experience as I, Jeannie Walters, team up with Greg Kihlström from the Agile brand to dissect the fascinating blend of strategy and technology that’s shaping how we interact with businesses today. Venture further into the realm of engagement with us as we spotlight the trend of shoppable video content.

CX 64

CX B2B Education Innovation 64

Intercom, Inc.

MARCH 16, 2020

“While our physical offices are closed, Intercom’s products and services are fully operational and supported” On March 5th we also suspended all business travel and closed our offices to visitors including candidates, customers, work partners, family, and friends.

160

160

Beyond Philosophy

MAY 2, 2024

They earned my business by delivering top-quality products and services. We Need Loyalty in Our Lives Most of us have to be loyal to something. Why would we be faithful to things that cause us to sacrifice and miss out on alternative opportunities? It helps us give structure or order to our own beliefs.

Customer Loyalty 78

Customer Loyalty Sports Gaming Construction 78

ECXO

MARCH 20, 2024

With a proven track record of transforming businesses, including brands like DoorDash, Hilton, and JP Morgan Chase, Dr. Natalie specializes in driving better experiences that translate into tangible business results. Additionally, she collaborates with AI and CcaaS vendors to align technology solutions with the needs of businesses.

AI 52

AI CX Retail Customer Service 52

Intercom, Inc.

MARCH 16, 2022

That also means we hold ourselves to high operational standards: minimizing costs, speedily addressing quality issues that arise within existing products, and mitigating security risks. The foundation of our operational health is availability. Resumption of normal service is certainly not the end point for us though.

Engineering 118

Engineering Technology Technology Education 118

Intercom, Inc.

APRIL 8, 2020

Therefore, it’s incumbent on us to make sure Intercom is stable and robust at this time, and that we keep shipping new features. “How do you try to maintain “business as usual” at a time when everything is seriously unusual?” How will this affect our productivity and our ability to keep core business activities going?

Engineering 223

Engineering Start-ups 223

Logicalware

FEBRUARY 29, 2024

With a growing number of businesses and consumers relying on its specialist services, it needed to find a new way of working to create a more agile and scalable contact centre.  By integrating learnings from prior engagements and well-established best practices, agents are able to connect customers to the right business units in a smart way.

Social Media 59

Social Media Customer Satisfaction Technology Technology 59

Fonolo

FEBRUARY 14, 2023

Trust us; it’s worth the effort to review your operations and pinpoint the places where automation can offer the most significant payload. Here are some popular examples: Chatbots automate simple customer service Chatbots use artificial intelligence to answer your customers’ questions with instant responses. Sounds great, right?

Contact Center 135

Contact Center Artificial Intelligence AI Machine Learning 135

Zendesk

AUGUST 9, 2023

Businesses increasingly understand and embrace the value in providing well-being benefits to their employees. To meet this growing need to nurture and support employees, businesses have been turning to services such as VirginPulse , a company that has seen incredible rates of growth every year: upwards of 15–20 percent.

Artificial Intelligence 97

Artificial Intelligence AI Customer Experience 97

Taylor Reach Group

JUNE 20, 2023

TRG examines people, process, technological aspects of center operations and strategic vision, with alignment to business goals for contact centers of any size, across all verticals. TRG’s strategic advisory role is now being augmented by SKW’s strong expertise in design, operational improvement, and implementation services.

Contact Center 62

Contact Center CX Business Growth Customer Service 62

Totango

MARCH 30, 2021

If you were presented with the opportunity to double or triple the size of your business virtually overnight, what would you say? For one thing, how would you scale your customer success operations quickly enough to meet the demand that this type of growth requires? For most people, the answer would be a swift “yes, please!”

Start-ups 118

Start-ups Customer Loyalty 118

Intercom, Inc.

APRIL 21, 2020

Our mission, as we have often discussed, is to make internet business personal – that goal underpins everything we do and build. One key aspect of forging these personal relationships is not just that customers feel they have a personal connection with a business, but that businesses can actually benefit from knowing their customers.

Customer Feedback 186

Customer Feedback Transportation Actionable Insights Customer Retention 186

VOZIQ

DECEMBER 22, 2023

Reston, VA,  December 21, 2023 : VOZIQ AI, a leading provider of Predictive Customer Intelligence Solutions for subscription-based recurring-revenue businesses, is pleased to announce its strategic partnership with AMP Smart to offer AI-enabled proactive customer loyalty solution aimed at maximizing Customer Lifetime Value (CLV).

AI 52

AI Customer Loyalty Artificial Intelligence Machine Learning 52

Intercom, Inc.

MAY 7, 2020

M arket – how are businesses coping with the move online? This week, our third episode checks in with businesses large and small to see how they’re staying afloat in the choppy waters of eCommerce. Kyum Kim , Co-founder and Head of US Operations for Blind, on what impact we’ll see in the jobs market.

Sales 210

Sales Retail Government CRM 210

Experience Investigators

MAY 7, 2024

Of course, many of us are still early in our AI adoption journey, and we have plenty of other priorities. AI helps us do things faster and more accurately. Most organizations see the potential AI has to enhance efficiency and streamline operations. We know you might not feel ready. The secret is that very few leaders do.

AI 52

AI Sentiment Analysis Artificial Intelligence Customer Experience 52

VOZIQ

APRIL 15, 2024

VOZIQ AI’s AI Center of Excellence (ACE) to work as an extension of the Hawx team to manage the AI solution, improve the retention metrics and grow business value by improving customer lifetime value.

AI 52

AI Customer Loyalty Artificial Intelligence Machine Learning 52

Intercom, Inc.

FEBRUARY 26, 2018

In simple terms, in order for a company to succeed they must have a good business idea and be able to consistently execute and evolve that idea better than anyone else. The third group are the talented product builders all around us. How can your business win market dominance and survive? Demand outstrips supply 3:1.

Engineering 224

Engineering Technology Technology Innovation 224

ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. We’re excited to have you join us. But can a Customer Data Platform truly enhance the customer experience?

Customer Experience 75

Customer Experience Omnichannel CX Innovation 75

Fonolo

OCTOBER 7, 2021

With businesses reopening after COVID-19 closures, US economist Mark Zandi asserts that retailers benefited significantly from the reopening economy. With all this change, it’s no wonder that 44% of operations leaders cited staffing as a challenge this year! Technology limits posed obstacles to business growth for 25.7%

Contact Center 141

Contact Center Retail Customer Expectations Technology 141

Hodusoft

DECEMBER 21, 2023

In today’s highly competitive business world, the demand for flawless customer support has stimulated transformative advancements. In this blog, we delve into a field of banking and financial industry that has rapidly advanced with the use of advanced call center software solutions.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

TeamSupport

SEPTEMBER 6, 2022

Raise your hand if you’ve heard that your business needs to be customer centric. Now raise your hand if your business is customer centric. Get up to date now on the most important business trend of our era and why it’s so imperative. Why your business isn’t customer centric. Never even heard of customer centricity?

B2B 98

B2B NPS Business Growth Business Operations 98