Zendesk

APRIL 7, 2023

Lots of companies have asked us: Why should we buy a CX solution when we could work with in-house developers to build our own? Building your own CX solution is time- and labor-intensive, and it requires an ongoing investment of developer resources to maintain. In 2012, GitHub moved to the Zendesk CX platform.

Compliance 52

Compliance AI Gaming Start-ups 52

CommBox

AUGUST 24, 2023

In today’s rapidly evolving business landscape, closing a deal often requires tremendous manual work. Even when you successfully reach customers, persuading them to make a buying decision is becoming more challenging in the global marketplace, crowded with countless businesses and buying options.

Sales 52

Sales AI Compliance Start-ups 52

TeamSupport

JUNE 15, 2020

Please tell us about your role and the team/technology at TeamSupport. In 2008, when working for a former company where they could not find a true B2B (business-to-business) customer support solution, my colleague and TeamSupport Co-founder, Eric Harrington , and I set out to build one. That is the case for any business.

B2B 64

B2B B2C Sales Technology 64

Aquire

OCTOBER 12, 2021

Your support team has to come up with flexible solutions, adapting to the particular demands of the situation. Your call is vital to us. Your call is important to us, please stay on the line while we transfer you’. Your call is important to us, please stay on the line while we transfer you’. Place trust in your team.

Customer Service 105

Customer Service E-commerce Customer Journey Map Customer Expectations 105

Intercom, Inc.

JANUARY 16, 2020

In fact this is his first podcast appearance, so we were delighted late last year when he agreed to join us in the studio. The idea of a virtual whiteboard is so simple that even the least technologically literate amongst us could likely understand the concept. Miro has made the move from product to platform. Short on time?

Start-ups 249

Start-ups Engineering Sales Innovation 249

Hodusoft

DECEMBER 21, 2023

In today’s highly competitive business world, the demand for flawless customer support has stimulated transformative advancements. In this blog, we delve into a field of banking and financial industry that has rapidly advanced with the use of advanced call center software solutions.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

Totango

FEBRUARY 22, 2021

Organizations across all industries were forced to completely change business models they’d followed for decades in just a matter of days. Organizations across all industries were forced to completely change business models they’d followed for decades in just a matter of days. Changing the Customer Success Game.

Gaming 62

Gaming Hospitality Hospitality Sports 62

Intercom, Inc.

FEBRUARY 26, 2018

In simple terms, in order for a company to succeed they must have a good business idea and be able to consistently execute and evolve that idea better than anyone else. In simple terms, in order for a company to succeed they must have a good business idea and be able to consistently execute and evolve that idea better than anyone else.

Engineering 224

Engineering Technology Technology Innovation 224

Zendesk

JANUARY 31, 2021

Even before the virus forced us all inside and online, messaging was taking over the world. It’s how many of us shared news, collaborated with colleagues, and — most importantly — kept in touch with friends and family. It also showed us that messaging was made for customer service.

Customer Service 98

Customer Service Case Management AI Touchpoint 98

Zendesk

DECEMBER 7, 2020

Having outgrown our previous platform, we have since found that partner in Zendesk, which offers the reporting and power analytics BoxyCharm needs and a platform that will boost our support operation’s evolution. BoxyCharm’s search for a customer service solution didn’t come on a whim. BoxyCharm’s challenges.

Customer Experience 98

Customer Experience Omnichannel Sports Construction 98

CommBox

OCTOBER 11, 2021

This holiday season, online businesses can significantly boost eCommerce sales by using automatic sales chatbots. According to eMarketer , total US holiday eCommerce sales in 2021 will increase by 11.3%, meaning that eCommerce will account for a record 18.9% Online shopping in the U.S. billion – a 32% increase!

Sales 52

Sales Omnichannel Social Media Retail 52

Ameyo Callversations

FEBRUARY 16, 2022

Customer engagement is a tricky business. Organizations now use multiple tools to communicate with customers according to their preferences. What if you can prejudge your customers’ issues before they come to you and already have solutions for them? Let’s ponder over an alternate scenario here.

Social Media 98

Social Media Customer Satisfaction Touchpoint Sales 98

SugarCRM

DECEMBER 15, 2021

2021 is the year we let the platform do the work. 2021 is the year we let the platform do the work. Our CRM and Sales Impact Report revealed the blind spots, busy work, and roadblocks that lead to sales friction and contribute to customer churn. We Drove Innovation. We Stayed Connected.

Event Planning 49

Event Planning Construction AI Sales 49

Fonolo

JUNE 6, 2018

For those with even one foot in the digital doorway, chances are you may have heard some breaking news around the watercooler at the beginning of 2018: A revival is being planned for a well-known social networking platform: LinkedIn Groups. These changes should be embraced and celebrated for companies interested in: Expanding their networks.

Contact Center 75

Contact Center Engineering Technology Technology 75

Aquire

SEPTEMBER 18, 2021

To help you build an effective strategy that works for your business, we put together 14 methods you can use. This information will allow you to build customer personas that you’ll later use to shape your strategy. Also, collect data from your CRM or customer experience platform. Analyze your business objectives.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Steven Van Belleghem

SEPTEMBER 23, 2020

But when I talk to B2B companies about the matter, the response I receive more often than anything else something is along the lines of “We know Steven, but it’s a lot easier for B2C companies to focus on this experience than for us.” Check my book trailer If you’re not familiar enough with these 3 strategies.

B2B 98

B2B Customer Experience Construction E-commerce 98

SugarCRM

MARCH 10, 2021

It’s intuitively obvious but in fact, a remarkabl e skill honed to keep us alive all of these millions of year s. . In business, it may be in search of a lead that will more likely turn into an opportunity and a closed sale. The human brain is a remarkable machine. Predators and Opportunity .

AI 49

AI Artificial Intelligence Actionable Insights Construction 49

Taylor Reach Group

DECEMBER 14, 2021

It was a time when Silicon Valley was getting its legs, new technology daily – taking us from mainframes to PC’s, from the Central Office to the PBX, and debate was healthy over whether the mainstream networking standard would be Token Ring, ArcNet or Ethernet. Compaq, Novell, Nortel, AST were some of the heavy hitters of the day.

Contact Center 76

Contact Center Innovation Technology Technology 76

Execs In The Know

FEBRUARY 16, 2023

From the largest banks and insurance providers to leading telecommunications, travel, and technology organizations, companies around the globe are using Zenarate simulation training to develop confident top-performing agents. Zenarate AI Coach simulation training is key to helping us achieve that goal.”

AI 52

AI Scorecard Contact Center Compliance 52

Intercom

JUNE 2, 2022

From the CEO and the management team to the intern fresh out of college, every employee or business owner has unique qualities that position them to bring excellent customer experiences to life. First, find out your differentiator, the quality that uniquely adds value to the marketplace or the customers. Very excited.

Customer Experience 111

Customer Experience CX Start-ups Innovation 111

Hodusoft

DECEMBER 2, 2021

Many products use the FreeSWITCH as it is a scalable and efficient solution that meets the needs of small and enterprise level customers, both. Many products use the FreeSWITCH as it is a scalable and efficient solution that meets the needs of small and enterprise level customers, both. Voice is the life of VoIP.

Technology 52

Technology Technology Omnichannel Artificial Intelligence 52

SurveySensum

FEBRUARY 24, 2023

In today’s competitive market, customer satisfaction is crucial for businesses to succeed. In this blog, we will explore various strategies that automotive businesses can use to improve customer satisfaction. So, let’s get started! Ready to take your customer satisfaction to the next level?

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

SugarCRM

DECEMBER 27, 2022

2022 is the year we let the platform do the work. 2022 is the year we let the platform do the work. Our CRM and Sales Impact Report revealed the blind spots, busy work, and roadblocks that lead to sales friction and contribute to customer churn. We Drove Innovation. Grow as you go: As your organization grows, so can your CRM.

CRM 29

CRM Start-ups Sales CX 29

Comm100

FEBRUARY 1, 2023

Chapter 3 Benefits of live chat in higher ed Chapter 4 Higher education live chat use cases Chapter 5 Best live chat for higher education CHAPTER 1 What is live chat for higher education? Robust solutions can also automatically send messages to students to promote engagement before a student leaves without an answer.

Education 89

Education Omnichannel B2B Customer Service 89

Fonolo

JUNE 14, 2018

Here is the reality: A poor (or even worse, unmemorable) customer experience (CX) has led to a resounding “Game Over” for many businesses in the last few years. No need to feel defeated, though: Certain trends are emerging that businesses should set a course to follow this year to vie for the number one spot.

CX 90

CX Gaming Artificial Intelligence Social Media 90

Neosperience

MAY 1, 2021

The full-length title of this article should be 10 ways the Internet and the smartphone have changed the way we live – as humans and customers – and how businesses must evolve to improve their customer experience and survive the digital transformation. Just close your eyes for a moment and think about what life was before the web.

Retail 98

Retail Healthcare Technology Technology 98

Aquire

AUGUST 2, 2021

In this competitive world, the success of any business depends on the quality of the proactive customer service it provides, rather than reactive. But, businesses are now adopting a proactive customer service approach that’s very closely tied to customer satisfaction, loyalty, and positive experiences. What do we mean by that?

Customer Service 98

Customer Service Social Media Social Listening Start-ups 98

UJET

DECEMBER 17, 2019

” Legacy customer support platforms were developed for the preferred communication channels at that time, which was traditionally voice. In today’s world, it would be prudent for businesses to first look at consumer demographics. On feature phones, SMS/MMS gave people the ability to communicate on-the-go via another channel.

Customer Service 74

Customer Service Artificial Intelligence Technology Technology 74

ProProfs

FEBRUARY 28, 2020

The starting point for this is a solid technology solution that can help you centrally manage all these activities. This brings us to online course platforms. Choosing the right online course platform is easier said than done, especially if you’re a newbie. What Is An Online Course Platform? Let me explain.

Education 82

Education Compliance Government Start-ups 82

Customer Service Life

JANUARY 22, 2018

This was basically license for a few of us to watch a lot of sales demos and get familiar with the variety of support technology on the market. It’s the all-in-one customer engagement platform. Make no mistake — there’s definitely an allure to the promise of having everything in one platform. The benefits of A la Carte.

Customer Service 60

Customer Service Omnichannel Social Media Contact Center 60

Totango

JUNE 9, 2020

The COVID-19 pandemic may have radically altered the marketplace around us, but the fundamentals of customer renewal strategies remain the same. The biggest variable the current environment creates is a sense of helplessness — that the causes of churn are beyond the control of your customer or your business.

Start-ups 62

Start-ups Construction Finance Customer Retention 62

Beyond Philosophy

OCTOBER 25, 2019

After all, let’s face it, having a business predicated on the idea that people would let strangers stay in their home sounds like a doomed venture. Dr. Michelli says he writes about brands that take care of their people and customers in a way that differentiates them in the marketplace.

Hospitality 104

Hospitality Hospitality Technology Technology 104

SugarCRM

JUNE 6, 2022

Businesses around the world are faced with supply chain gaps and a higher customer resignation rate. Our virtual event allowed us to connect with customers in a meaningful way to uncover the latest Sugar innovations, glean inspiration from fellow users, and formulate an equation for success with Sugar to address those challenges.

Sentiment Analysis 26

Sentiment Analysis Artificial Intelligence CRM Outlook 26

C3Centricity

MAY 25, 2020

Or worse, they invest in the latest platforms and systems in the hope that using technology to understand customers will help them with their knowledge void. Technology is being blamed for disrupting businesses, but in most cases these companies have simply not adapted to this new data-rich world. Is this your case?

Technology 77

Technology Technology Agriculture Retail 77

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Enterprise customers have specific demands, and you need to evolve your business to meet them in order to drive customer adoption, manage deep partnerships, and mitigate the risks along the way.

Sales 177

Sales Start-ups Technology Technology 177

SugarCRM

NOVEMBER 22, 2021

Understanding the Business Needs. When my father’s company went bankrupt, I was old enough to learn two important lessons that guided me over the years: Don’t be afraid to pivot your business : When technology changes, you’ll have to change with it. Finding Business Success. Do not resist change—take advantage and adapt.

CRM 26

CRM Start-ups Sales CX 26

SugarCRM

JUNE 30, 2021

Forget About Busy Work. Forget About Busy Work. Let the Platform do the Work! Our new approach to customers and their needs enables you to Let the Platform do the Work and focus on what matters. Our new approach to customers and their needs enables you to Let the Platform do the Work and focus on what matters.

Artificial Intelligence 29

Artificial Intelligence CRM Predictive Analytics AI 29