Beyond Philosophy

SEPTEMBER 30, 2023

However, they are always additional fees, and if you have them in your pricing, they might have terrible implications for your customer experience. However, our listener Brian Williams wrote into us with a pickle. His company is facing rising costs and are debating the merit of raising prices over additional fees and vice versa.

Customer Experience 78

Customer Experience 78

SurveySensum

MAY 16, 2024

In this competitive era, where consumer preferences are constantly evolving, businesses need more than their instinct to go forward. Market research empowers businesses to stay ahead of the curve, identify emerging opportunities, mitigate risks, and ultimately drive growth and profitability. And market research helps with just that.

Actionable Insights 52

Actionable Insights Text Analytics Start-ups Customer Satisfaction 52

Beyond Philosophy

SEPTEMBER 21, 2023

Catherine, one of our podcast listeners, wants to know how to establish her organization’s reputation for having low prices without the companion reputation for having cheap and low-quality products. The fundamental problem for many businesses is wanting a reputation for low prices and high quality. It is possible, though.

Non-Profits 88

Non-Profits Construction 88

Inside Customer Service

APRIL 11, 2024

Contact LinkedIn Learning for pricing and subscription options if you don't already have access. That also makes it easier for employees to fit the videos into their busy schedules. What questions can we use to break the ice? How can we make it easier for customers to like us? The exercise files from the course.

Customer Service 220

Customer Service Start-ups Customer Expectations 220

Beyond Philosophy

MAY 9, 2024

Pricing is an area where anchoring and adjustment can be a problem. For example, if you read an advertisement where the product shown has “from $99” next to it, you might think that sounds pretty good pricing-wise. We may choose what is most important or information that is easiest for us to understand. They have your attention.

Start-ups 78

Start-ups Customer Experience Sales 78

The Customer Service Blog

SEPTEMBER 8, 2023

A major part of M&S’s return to the FTSE 100 last week (along with a share price rise of over 70%) can be credited to the retailer’s significant investments in customer service. In competitive and lower-margin markets, there is a risk customers will go elsewhere if they feel they are being let down by a business. But it’s not easy.

Customer Service 84

Customer Service Retail Customer Satisfaction Sales 84

Totango

NOVEMBER 15, 2023

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. TrustRadius Best Value for Price: Demonstrates specific customer feedback that Totango provides great value at a lower cost than its competitors. We love data-driven insights.

Outlook 114

Outlook Customer Satisfaction Customer Feedback Gaming 114

Shep Hyken

AUGUST 11, 2021

“We love our customers, and they obviously love us. As a business, you should do everything you can do to get the customer to come back. You have to understand the why behind the repeat business. . But, maybe it’s because of your location or low prices. It’s the same with price. They are not the same. .

Customer Loyalty 145

Customer Loyalty Retail Customer Service 145

Intercom, Inc.

FEBRUARY 11, 2020

Deep down we know that the business doesn’t really miss us. The business doesn’t know our sparkling personality or understand our unique contribution to the community – the business just misses our money. Everyone on your mailing list initially came to your business for some reason.

Scorecard 282

Scorecard B2B Business Growth Customer Relationship 282

Bill Quiseng

NOVEMBER 1, 2023

And they’ve done it so often for so long that “CX” has been the traditional term for many business leaders. It’s because most of us can only remember up to three things. In the very beginning, there were only three TV channels using only three letters: ABC, NBC, and CBS. But no more.This is our time for a CX Revolution!

CX 97

CX CXM Customer Journey Map Sports 97

Futurelab

MAY 2, 2022

New customers get better prices, amazing deals, and the royal treatment, while those who’ve been customers for many years feel like they don’t matter. And customers are left thinking: Why don’t they just give that to us? Why make us remember every year that we need to call to get the discount? Why not treat us all the same?

Gaming 130

Gaming Omnichannel Start-ups Customer Experience 130

Beyond Philosophy

MARCH 31, 2022

Inflation is also problematic for businesses. It is frustrating as a brand trying to control an image with customers while feeling pressure to raise prices and cut costs. Stephanie wrote to us to ask about what to do about a price increase regarding their Customer Experience. What We Should All Know About Inflation.

Customer Experience 88

Customer Experience Real Estate Start-ups Contact Center 88

Futurelab

MARCH 20, 2022

New customers get better prices, amazing deals, and the royal treatment, while those who’ve been customers for many years feel like they don’t matter. And customers are left thinking: Why don’t they just give that to us? Why make us remember every year that we need to call to get the discount? Why not treat us all the same?

Gaming 130

Gaming Omnichannel Start-ups Customer Experience 130

Beyond Philosophy

FEBRUARY 8, 2024

My focus on language this week started when Shane Smith from Everetics , a customer support and service consulting company, sent in a None of Us Are as Clever as All of Us video on the importance of language. The same goes for how you price things or present options. It’s a bit like framing. I felt that way, too.

Start-ups 78

Start-ups Customer Experience 78

Beyond Philosophy

FEBRUARY 23, 2023

Alan Flower is in a pickle, and he came to us for help on a recent podcast. Flower asks, “How can I increase prices and not lose customers?” Sometimes you have to increase your prices to keep any margin at all. Now, a simple answer to this pickle is not to increase prices. You can decrease your prices.

Start-ups 78

Start-ups Social Media Education Customer Relationship 78

The Customer Service Blog

JANUARY 21, 2024

Put simply, it means that prices are still rising, but they are rising at a slower rate than they were previously. But that only tells us half the story. For example, what if the month-on-month comparison of prices did not take account of changes to the products themselves? But what does this really mean?

Manufacturing 62

Manufacturing Retail Customer Service Government 62

Beyond Philosophy

JUNE 5, 2021

Pricing strategy on its face doesn’t seem complicated. The goal is to get as high a price as you can to ensure you have enough margin to make a profit, while also moving inventory at a sufficient rate. So, the strategy is often to move the price around until you find the sweet spot that hits all these metrics.

Management Consulting 88

Management Consulting Customer Experience CX Sales 88

Beyond Philosophy

APRIL 28, 2022

On a recent podcast, one of our listeners contacted us with a Business Pickle with which he wanted our help. Peter Harvey is in a Business-to-Business (B2B) organization. Their offering does not have the lowest price, and they have no plans to lower it. Too many organizations don’t have a pricing strategy.

B2B 88

B2B Retail Manufacturing Engineering 88

Bill Quiseng

FEBRUARY 22, 2022

For many years, there has been a stranglehold of the “Profits over People” mentality for business leaders. These “Profits over People” traditionalists care about revenue dollars, market share, the stock price, bottom-line profits, even their competitors, more than their people. John DiJulius.

Sales 97

Sales Customer Experience Customer Service 97

Steven Van Belleghem

JUNE 13, 2022

An increase in price. An obvious example would be raising the price of a product or service. Be fully open about why you need to increase the prices. Never “surprise” people with a price raise, but warn them up front and, again, be very open in your communication about the reasons why. The short run: minding budgets.

Customer Experience 120

Customer Experience Real Estate Contact Center CX 120

Intercom, Inc.

APRIL 4, 2022

They shared industry trends, customer insights, and revealed some game-changing products that will transform your business. If you joined us, you may already have some idea of what’s in store on Built For You this month (if not, why not catch up on our event highlights ?). So sit back, relax, and let us show you our latest releases.

Gaming 118

Gaming Customer Feedback Customer Experience 118

Zendesk

JULY 9, 2021

This trend is here to stay, as 74 percent said they would continue to communicate with businesses via messaging. WhatsApp Business. Apple Business Chat. Google Business Messages. WhatsApp Business. The best part is that we are available 24/7 [because we use WhatsApp Business], and the customers love this fact.

Customer Service 98

Customer Service Start-ups B2C Customer Satisfaction 98

The Customer Service Blog

DECEMBER 15, 2022

Many readers will already know that, in addition to editing The Customer Service Blog, I also do lecturing and training work in the areas of Business Studies, Management and Marketing. One area of business that has always fascinated me is the subject of pricing. If the price is too high then customers will buy from elsewhere.

Finance 80

Finance Transportation Construction Engineering 80

The Customer Service Blog

SEPTEMBER 14, 2023

Although I live in Yorkshire, I’m a regular visitor to London, both for business and pleasure. This particular restaurant has very reasonable prices (and delicious pizzas) but one thing that really annoys me about the place is that they charge 40 pence for a little plastic pot of condiments. What has caused the rise in food prices?

Customer Loyalty 67

Customer Loyalty Social Media Customer Retention Start-ups 67

Intercom, Inc.

JUNE 7, 2022

Schedule meetings right from within the Business Messenger , so you never miss a chance to connect. Use targeted messages to share relevant content or case studies that can help to persuade prospects and move them further down the funnel. The business benefits of using live chat for sales.

Sales 245

Sales Start-ups Touchpoint B2B 245

Uniphore

JUNE 10, 2021

When the whole world went remote, people started calling in in record numbers, forcing businesses to reassess their customer service game. Agents were overwhelmed by the business, products/processes or customer-interaction technology. 50% Expertise in vertical 13% Time to Deploy 13% Technology Alone 25% Price. Top Focus Areas.

Contact Center 246

Contact Center Outlook Gaming Education 246

Beyond Philosophy

OCTOBER 7, 2021

Loyalty is one of the most overused phrases in business today. To most companies, it invariably means “customers give us all their money.” That’s because loyalty goes beyond things like price and efficiency. Having that kind of bond with your customers is fantastic for your business.

Customer Loyalty 172

Customer Loyalty Start-ups Customer-Centric Organization Customer Relationship 172

Lumoa

JANUARY 8, 2024

So, you’re eyeing growth and a healthy ROI for your business, right? And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI).

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

VOZIQ

APRIL 15, 2024

VOZIQ AI’s AI Center of Excellence (ACE) to work as an extension of the Hawx team to manage the AI solution, improve the retention metrics and grow business value by improving customer lifetime value. Deploying a contact-center agent UI that displays customer risk and revenue opportunities.

AI 52

AI Customer Loyalty Artificial Intelligence Machine Learning 52

Beyond Philosophy

JULY 31, 2021

When it comes to your bottom line, pricing your products and services is essential. Price it too low and you can’t keep the lights on. Price it to high and nobody will buy it—and you still can’t keep the lights on. Make sure your pricing is correct! If you get the price wrong, you go out of business.

Management Consulting 78

Management Consulting Customer Experience CX 78

Experience Investigators

FEBRUARY 27, 2024

Discover the transformative power of AI in shaping customer experiences as Maria Villablanca, CEO of the Future Insights Network, joins us to break down the evolving relationship between supply chain management and customer satisfaction.

CX 52

CX Manufacturing AI Innovation 52

Beyond Philosophy

JUNE 25, 2021

What do the European Super League failure, vaccine passports, and businesses trying to dodge taking political sides have in common. Vaccine passports, both in the UK and the US, are gaining more credibility. Also, when demand is high and supply is low, the price often rises on goods and services. Not me; I can wait.)

Customer Experience 153

Customer Experience Start-ups Healthcare Government 153

Beyond Philosophy

JANUARY 24, 2020

The Secret of Pricing. Hyperbolic Discounting is an excellent example of a pertinent business area disguised in a difficult-to-interpret label. Also, the concept covers how we overvalue the cost to us for waiting for something. It is easy to anticipate because all of us have this bias for immediacy.

Customer Loyalty 131

Customer Loyalty Customer Experience 131

SurveySensum

MARCH 15, 2024

A market research tool is a software or platform designed to assist businesses and researchers in gathering, analyzing, and interpreting data related to markets, consumers, and competitors. These tools aim to provide valuable insights that can inform business decisions, strategies, and marketing efforts.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Customer Bliss

JUNE 9, 2021

Companies that practice what I call “ leadership bravery ” are choosing to reverse the trend on business practices that have defined their industries. Next, they choose to be transparent in explaining the “why” behind their actions, such as pricing or how and why they build products the way that they do. Ernest Hemingway.

Hospitality 115

Hospitality Hospitality Customer Relationship Business Growth 115

Shep Hyken

NOVEMBER 9, 2022

Those are questions I asked Bill Price, Amazon’s first global vice president of customer service and the founder and president of Driva Solutions. When Price was interviewing for the job at Amazon, Bezos asked, “What’s your definition of customer service?” Apparently, Price had the right answer. That’s truly customer-focused!

Customer Service 65

Customer Service Customer Experience 65

Hodusoft

OCTOBER 4, 2023

Managing the cost per call is a paramount challenge for contemporary businesses across various industries. That’s why contemporary businesses must be proactive in exploring strategies and solutions to optimize their communication expenditures. Read on and thank us later.

Compliance 105

Compliance Omnichannel Real Estate Legal 105