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Product News – March 2024

Lumoa

Note that you will need to be logged in to Lumoa in order to access certain guides: Netigate and Lumoa FAQ – General questions answered Ask Lumoa Use Case DemoWatch Taru go over common use cases for Ask Lumoa Anonymize data in Lumoa – Updated with the new rules and logic That’s all folks! Thanks for reading!

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Great Demo! Virtual Demos Best Practices

Customer Think

I’ll give you a teaser: The punchline is, “Nope, I’m good…” I watch dozens of recorded virtual demos from my prospects and customers. Sadly, most of these demos are traditional show-up-and-throw-up Harbor Tours. Want a Horror Story? Occasionally, s.

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A Terrible Tabs Demo Death March

Customer Think

I was watching a demo recently where the presenter executed one of the longest Terrible Tabs Demo Death Marches I’ve seen (and SADest examples, where SAD = Stunningly Awful Demo). No fewer than 11 (eleven!) tabs were explored, one after another after.

Sales 60
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Built for you: Two-way SMS, a next-generation Inbox, smarter bots, and more

Intercom, Inc.

If you joined us for New at Intercom last month, you may already have some idea of what’s in store on Built For You this month, (but if not, you can watch it on-demand here ). Head over to our help center for a demo video and to learn more about what’s new. Let’s dive in.

Start-ups 210
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Don’t Buy into Fake News: Why Try Before You Buy is Best

Totango

Whether you’re purchasing a new vehicle or a new pair of shoes, you’re likely to spend some time reading reviews or watching videos of real people’s experiences with the product. So why, in this modern world we’re living in, would you purchase a premium software solution based solely on a sales pitch or demo? Let’s take a look.

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Elevating Customer Support: Five Goals to Strive for in 2024

TeamSupport

Bottom line: Plant seeds now and watch your team’s productivity grow over time. Schedule a demo of TeamSupport or talk to us to find out how you can improve your CSAT and more. So in order to reap the full benefits of automation, you’re going to want to invest in something months before you expect truly impactful results.

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Totango named 3x TrustRadius “Best of” award winner in customer success

Totango

It’s proven to be a game changer, and we have watched as retention and growth rates have increased.” Request a demo of our pre-built customer success programs embedded with industry best practices that make it fast and easy to get started. Want to get started with the best customer success software?

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