Hodusoft

JANUARY 3, 2024

In this blog post, we discuss CCaaS in detail starting from what CCaaS is, its top benefits, its key features, and how you can handpick the right CCaaS solution for your business needs. Benefits of CCaaS Key Features of CCaaS How to select the right CCaaS software for your business? What is CCaaS? What is CCaaS?

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

TeamSupport

APRIL 11, 2024

This encompasses diverse and significant complexities to accomplish tasks ranging from automobile production to chemical refinement. From addressing inquiries and resolving issues to providing technical assistance and offering product training, TeamSupport plays a pivotal role in nurturing positive customer experiences.

Manufacturing 40

Manufacturing Social Media Customer Satisfaction Technology 40

Hodusoft

FEBRUARY 22, 2024

In this blog post, we discuss the ways IP PBX has transformed the communication landscape for MSPs and how you can handpick the right IP PBX solution for your MSP business. MSPs have expanded their reach globally, providing services to a diverse range of industries. And all credit goes to IP PBX systems. Read on and thank us later.

Innovation 52

Innovation Technology Technology Gaming 52

Hodusoft

AUGUST 3, 2022

7 Ways to Boost Business Revenue with an Omnichannel Contact Center Software. An o mnichannel contact center software serves as the bedrock for your omnichannel strategy. An omnichannel customer engagement software can unveil diverse avenues for fetching business profitability. Multichannel call center software.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

ProProfs

JULY 26, 2021

According to CareerBuilder.com, 58% of managers didn’t receive any formal management training. In such a situation, workforce management software turns out to be a significant solution for managers, team leaders, and HR executives. Watch: What Is Employee Training? What is Workforce Management Software?

Start-ups 52

Start-ups Compliance Contact Center Gaming 52

Hodusoft

JULY 5, 2022

HoduSoft, a leader in the Unified Communications software market, recently collaborated with ABS India, a leading enterprise communication solutions provider. HoduSoft and ABS India’s communication solutions, offerings, and target markets are highly complementary. WLAN & Wifi Solutions. End-to-end converged solutions.

Contact Center 52

Contact Center Manufacturing Innovation Omnichannel 52

Lumoa

JANUARY 24, 2024

Well, thankfully, software from Lumoa simplifies every aspect of customer experience and feedback analysis. Lumoa’s software is also enhanced with cutting-edge technology. It’s essential to find an analytics solution that can scale with the volume of data; otherwise, valuable information could slip through the cracks.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Lumoa

MAY 9, 2023

This article explores how to augment the customer experience through feedback sentiment analysis, demonstrating the variety of actionable solutions it offers businesses. A software company leverages sentiment analysis to prioritize bug fixes and feature updates based on customer feedback. One core issue is the diversity of languages.

Sentiment Analysis 83

Sentiment Analysis Customer Feedback Customer Experience Actionable Insights 83

Execs In The Know

FEBRUARY 5, 2024

Recognizing their people as partners in their mission, these companies make substantial investments in employee training and development in both soft and technical skills. This is thanks to government initiatives centered on improving digital connectivity and training young professionals to use digital solutions.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: IP PBX Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services. The software plays a key role in enabling virtual banking.

Finance 52

Finance Compliance Artificial Intelligence ML 52

Fonolo

DECEMBER 6, 2022

You might aim to learn more about innovative call center tech or take a course on diversity and inclusion. Speaking of call center tech, when was the last time you updated your stack? . #2 2 Audit Your Call Center Software and Tech Tools . Still, your call center software can do a lot more for sales than you think. .

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

Hodusoft

FEBRUARY 9, 2022

2020-21 saw most contact centers make a shift to cloud contact center software. The industry is looking forward to a new year full of personalized solutions, advanced contact center technology, and conversational AI. Digital Training Tools. The contact center trends too, changed completely driven by the pandemic. Social media.

Contact Center 98

Contact Center Technology Technology Social Media 98

ProProfs

FEBRUARY 15, 2022

Top eLearning companies provide great service to training companies, enterprises, and training managers with their eLearning development solutions. These solutions include: eLearning authoring tools. training videos. Trusted for Quality Solutions. Custom Training & Learning Solutions.

Non-Profits 52

Non-Profits Start-ups Innovation Artificial Intelligence 52

ProProfs

MAY 8, 2020

This is what IWG, a leading provider of modern workspace solutions, found recently in its study. Managing this growing breed of virtual teams training-wise can be challenging but not impossible. 3 Main Areas of Virtual Teams Training. Technology Training. Read More:- How to Develop Your First Employee Training Program.

Social Media 85

Social Media Government Start-ups Technology 85

ProProfs

OCTOBER 4, 2022

Compliance makes it riskier to do the wrong thing, says Riaan Bekker, Force Solutions Manager, thryve – a risk management solutions provider. . But, one of the biggest reasons companies fail to abide by regulations is this — poor compliance culture stemming from ineffective compliance assessment and training processes. .

Compliance 52

Compliance Finance Government Agriculture 52

Helpt

JANUARY 16, 2024

If you are a decision maker at a Managed Service Provider, a software vendor , or anything in between, you know that having great IT support is paramount to maintaining a high level of customer satisfaction and operational efficiency. Without the need for in-house staff, businesses can save on salaries, training, and benefits.

Customer Satisfaction 52

Customer Satisfaction Business Operations Customer Relationship Business Growth 52

ProProfs

JUNE 14, 2023

For example, a job that requires problem-solving skills, such as an engineer or a software developer, would benefit from candidates who score high on cognitive assessments that measure logical reasoning and critical thinking. They measure a person’s ability to analyze information and draw reasonable conclusions.

Gaming 52

Gaming Data Entry Engineering Manufacturing 52

Hodusoft

FEBRUARY 22, 2022

Hodusoft, a leader in the Unified Communications software market, recently collaborated with US-based Signalmash, a comprehensive CPaaS (Communication Platform as a Service) platform. Signalmash specializes in providing communication solutions for Voice, SMS, and Video meetings. HoduCC – Contact Center Software.

Innovation 52

Innovation E-commerce Hospitality Hospitality 52

Execs In The Know

JANUARY 8, 2023

Are you seeking a better-equipped, well-trained agent with unique capabilities or reduce costs by reducing handle time and increasing first-call resolution? Additionally, another aspect of that engaged partnership is being supportive with the proper tools and training to elevate the relationship and what they can bring to the table.

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

ProProfs

JANUARY 30, 2023

Training expenditure in the US has crossed the $100 billion mark. Considering how expensive training can be, even a few wasted training sessions can be heartbreaking. Businesses must consistently create the right training programs and conduct them impactfully. What Is Employee Training Assessment?

Compliance 52

Compliance Start-ups Customer Relationship Management Retail 52

SurveySensum

OCTOBER 11, 2023

Limited integration AskNicely has limitations when it comes to integrating with other software systems and tools, potentially hindering seamless data flow and workflow optimization. We assess and compare alternative solutions to AskNicely in a methodical manner. Let’s delve into these issues in more detail.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

MattsenKumar

SEPTEMBER 27, 2021

It includes, among other things, personnel hiring and training, labor scheduling, and customer interactions. A strong onboarding program will not only set a favorable tone for new call center hires, but it will also improve call center training and deliver long-term outcomes. Call Centre Software. What Is Call Centre Management?

Contact Center 52

Contact Center Technology Technology Finance 52

ProProfs

DECEMBER 5, 2022

Besides hiring good communicators, companies also try to upgrade the communication skills of their existing workforce with communication training programs. . Discussions among co-workers that feature careful listening and professional, polite responses result in creative solutions to disagreements and speedy conflict resolutions. .

Innovation 52

Innovation Start-ups Sales Customer Relationship 52

ProProfs

MAY 3, 2023

FlexiQuiz is one such modern solution. The solution houses a library of professionally designed quiz templates, 1,000,000+ ready-to-use questions, and over 15 question types. All this makes ProProfs Quiz Maker a complete solution for online quizzing. Analyzing quiz results also becomes easy with the platform.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

FlexiQuiz is one such modern solution. The solution houses a library of professionally designed quiz templates, 1,000,000+ ready-to-use questions, and over 15 question types. All this makes ProProfs Quiz Maker a complete solution for online quizzing. Analyzing quiz results also becomes easy with the platform.

Education 52

Education Start-ups Social Media Technology 52

DMG Consulting

APRIL 11, 2022

The pandemic changed consumer expectations, customer service and contact center environments in a lasting way, making this the ideal time to adopt intelligent automation solutions. Multiple AI technologies have found a “home” in RPA solutions, and the list continues to grow. Robotic Process Automation Trends .

E-commerce 48

E-commerce Real Estate VOE Contact Center 48

ProProfs

MAY 4, 2023

They also try to come up with creative solutions to problems. You can host employee engagement quizzes during virtual meet-ups and remote training sessions to inject fun into communication efforts. Quizzes play a critical role in various stages of an employee training program.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Build a diverse team. The presentation is shown to everyone in the training.

Gaming 182

Gaming Non-Profits Contact Center Sales 182

Shep Hyken

MAY 6, 2022

This requires the right software and the construction of a customer service team that communicates effectively to provide the best experiences possible.? . #2: 3: Invest in training. Effective training can significantly improve service outcomes and ensure happier, better-rounded service teams in the long run. . #4: Patience

Customer Service 65

Customer Service Omnichannel Social Media Construction 65

ProProfs

MAY 29, 2020

10 Common Virtual Team Challenges & Their Solutions. Watch How to Choose the Best Virtual Classroom Software. Cultural diversity is often encountered while working with a huge team with members from different regions of the world. not understanding what encompasses diversity in others. Continue reading to find out.

Start-ups 59

Start-ups Government Gaming Education 59

Zendesk

JUNE 28, 2022

Companies willing to invest in sales training are 57 percent more effective than rival companies that make no such investments. It’s clear that providing your team with thorough sales training is well worth the effort. In this article, we reveal the 15 best online sales training programs in 2022, sorted by training types.

Sales 52

Sales B2B Engineering CRM 52

SurveySensum

FEBRUARY 14, 2024

Integration: Confirm that the feedback tool seamlessly integrates with your existing HR software or management systems, enhancing accessibility and tracking. Support and Training: Look for tools that provide comprehensive training and support resources for effective utilization by both managers and employees.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

ProProfs

MARCH 6, 2019

The only thing worse than training your employees and having them leave is not training them and having them stay. – Henry Ford. Corporate sales training is one area that can greatly benefit from this technology. Standardization of Training. billion in 2016 to $18.44 billion by 2025 at a CAGR of 15.52%.

Sales 61

Sales Compliance Education Start-ups 61

SurveySensum

FEBRUARY 28, 2024

Let’s break down the essentials for picking the right team feedback tool – the one that makes decision-making a breeze: User-Friendly : Your anonymous feedback software should be as easy as a breezy Sunday morning. Capture all the diverse insights your team has to offer. How to Choose the Right Anonymous Feedback Tool?

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

SurveySensum

DECEMBER 29, 2023

Recognizing this significance, healthcare institutions are increasingly turning to a powerful solution. Embrace Data-Centric Approaches Centralizing and meticulously analyzing data harvested from diverse touchpoints across healthcare operations serves as the linchpin of informed decision-making.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

Zendesk

FEBRUARY 12, 2024

These digital platforms bring together a diverse range of perspectives from industry experts, CEOs, consultants, and front-line service providers, who discuss emerging trends, challenges, and effective solutions in customer service and support.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

Comm100

MAY 20, 2022

Thanks to its speed and convenience, live chat software empowers agents to provide the type and quality of support that today’s consumers need, all while: Reducing operational costs Improving efficiency Increasing availability Building stronger connections and Improving customer satisfaction (CSAT). Chapter 1: What is live chat software.

Customer Satisfaction 72

Customer Satisfaction Sales Education Compliance 72