Execs In The Know

JUNE 7, 2023

With advancements in technology and changing customer expectations, the landscape has shifted, giving rise to innovative outsourcing solutions that prioritize personalized, seamless, and meaningful customer experiences. However, concerns were raised about governance and compliance in implementing AI solutions. Let’s dive in.

CX 85

CX Compliance Artificial Intelligence AI 85

Execs In The Know

MARCH 13, 2023

It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. “We have enabled blended channel, moved workflows and conversational AI into the contact center, and allowed guests and hosts to see their support tickets online. What Is Turo?

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Lightico

JULY 27, 2023

Lightico is a cutting-edge technology platform that empowers businesses to effortlessly interact with customers in real-time during various touchpoints of their journey. Document Authentication: Through AI-powered technology, Lightico can authenticate documents to ensure their validity. What is Lightico?

E-commerce 52

E-commerce Compliance Finance Healthcare 52

Comm100

FEBRUARY 6, 2023

One of the best ways to ensure you stay in business and keep your CX game sharp is to follow trends. Customers typically engage with your brand on different touchpoints. Chatbots : You can use AI-powered widgets to answer common questions for website visitors and customers using known or pre-loaded playbooks and client data.

Customer Experience 80

Customer Experience Omnichannel Social Media Touchpoint 80

SugarCRM

DECEMBER 19, 2023

Integrated analytics and AI are key tools for tracking customer intent 80% of surveyed leaders report that they will turn to AI to maximize the value of their CRM platform over the next five years. Generative AI has a knack for crafting deeply individualized customer exchanges. Start with why.

CRM 26

CRM Artificial Intelligence AI Sales 26

Aquire

MAY 24, 2021

In particular, AI technology — often in the form of chatbots — has proved invaluable in improving automation and self-serve options. There’s a number of other ways airlines can use technology to create innovative experiences for their customers, too. Necessity is the mother of innovation. Digital technology makes this possible.

Customer Service 105

Customer Service Net Promoter Score Social Media Omnichannel 105

Zendesk

MARCH 2, 2023

Retail’s Big Show brings together change-makers and leaders from around the globe to showcase the latest innovations and illuminate trends. Key takeaway: Phygital is all about the data—it’s important to connect touchpoints across the customer journey. They’re digital natives who want a seat at the table.

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

DMG Consulting

APRIL 16, 2019

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. AI IS THE HEADLINER FOR 2019.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

SurveySensum

DECEMBER 16, 2019

Convenience is the key to the game. To respond to this on-demand trend, legacy brands and stores must innovate across touchpoints to meet customer needs. Loyalty programs will be the Next Game Changer. The rise of the On-Demand Economy. Customer experience does not have to end with one transaction. SurveySensum concludes.

E-commerce 52

E-commerce Customer Experience Touchpoint Retail 52

SugarCRM

SEPTEMBER 22, 2022

Customer flight is a symptom of an organization’s inability to provide a compelling, consistent, and personalized CX across all customer touchpoints and throughout the customer lifecycle. Step 5: Level Up Your CX Game with More Quality Sales and Lead Generation. Step 2: Use CX Shortfalls to Guide Corrective Actions.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26

SurveySensum

JANUARY 12, 2024

It explores strategies that capture the essence of customer sentiments, foster a genuine connection, and elevate the CX game in an era where authenticity and personalized engagement are the keys to success. Benefits of Humanizing Customer Experience Brands have explored innovative ways to imbue a human touch into their image for consumers.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

Comm100

NOVEMBER 15, 2023

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. In this deep dive, we’ll uncover the top 10 challenges gaming companies face and explore how an omnichannel approach—infused with AI and personal touchpoints—can be the game-changer the industry needs.

Gaming 45

Gaming Omnichannel Entertainment AI 45

SurveySensum

OCTOBER 11, 2023

Its user-friendly interface and robust feature set make it a game-changer in enhancing customer experience and driving business growth. Best Feature Medallia offers versatile feedback collection mechanisms , including surveys and feedback forms, enabling businesses to capture insights across various touchpoints.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

1 to 1

SEPTEMBER 3, 2020

So, imagine if you could get a clear view of your current customer experience across all channels and touchpoints for each customer journey, and a digital strategy that differentiates your CX from competitors through its effortless and proactive design. AI is a CX game-changer. AI leverages both strategies we discussed above.

Customer Experience 29

Customer Experience Contact Center AI Omnichannel 29

SurveySensum

SEPTEMBER 5, 2023

No-Touch AI Chatbot: This involves automated support through AI chatbots, like Uber’s, which swiftly solve common problems. This is how it combines AI’s speed and efficiency for common issues with human help for the tougher ones, making customer support smoother and more effective.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Lumoa

OCTOBER 31, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want unique, special and innovative. data security, gig economy, AI, machine learning).” 2018 will be the year of CX and AI.?

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Steven Van Belleghem

DECEMBER 6, 2021

And with AI becoming more powerful, future behavior can be predicted. . These considerations will help CX leaders plan for better expectation setting and innovative solutions for when things do go wrong. While there might be more challenges to doing so in 2022, there will also be opportunities to innovate in new ways!

CX 123

CX Customer Experience Non-Profits Social Media 123

Qualtrics

DECEMBER 17, 2019

With attention on the long-game, lengthy and periodic brand tracking surveys will become obsolete in 2020. A laser focus on identifying the brand touchpoints that matter most. Leaders know they need to own the customer experience as well as be the growth and innovation hub of the enterprise. The age of automation is embraced.

NPS 32

NPS Touchpoint Gaming Innovation 32

ECXO

APRIL 29, 2024

It’s a fascinating tale of desire, aspiration, and constant innovation. They’ve employed AI, machine learning, and data analytics to gain deeper insights into customer behavior and deliver personalized experiences. Understanding what makes a customer tick can prove to be a game-changer. Are we going to find it?

CX 95

CX Innovation Technology Technology 95

SurveySensum

MAY 2, 2024

These examples will showcase how closing the loop isn’t just good practice but a game-changer in the quest for customer loyalty and business success. Data-Driven Innovation Imagine a bustling coffee chain, Bean & Grind. Impact of Closed Loop on Customer Service: 10 Brand Examples 1.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Intercom, Inc.

MARCH 22, 2022

Building customer touchpoints is not the same as building engagement. But with so many teams, channels, and touchpoints within the entire customer journey, how can you ensure that you’re always providing a unified, consistent, and engaging customer experience? Engage across every touchpoint. So, let me cut right to the point.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

Hodusoft

NOVEMBER 24, 2021

With demanding millennials and Gen Z, the customer expectation has changed and players in the call center business need to up their game to keep up with the times. . Call centers can route callers easily to relevant agents or departments using IVR and AI. Recent technological advancement in this field is artificial intelligence (AI).

Artificial Intelligence 105

Artificial Intelligence Social Media CRM Omnichannel 105

SurveySensum

AUGUST 24, 2023

Instant Gratification Through Automated Messaging – Airbnb In the realm of hospitality, Airbnb stands out for its innovative approach to reducing customer effort. Seamless Account Management with Virtual Assistant – Bank of America Leveraging the power of cutting-edge technologies such as AI chatbots, Virtual Assistants, etc.

Touchpoint 52

Touchpoint AI Hospitality Hospitality 52

Execs In The Know

MARCH 15, 2023

To surpass their expectations, you need to stay ahead of the game. It includes content on a variety of topics including CX Technology, Touchpoints, CX Strategies, Workforces, Workplaces, and a special section devoted to comparing CX Leaders Trends & Insights Consumer and Corporate Edition results.

CX 52

CX Artificial Intelligence Touchpoint Customer Loyalty 52

Hodusoft

MARCH 21, 2024

Globally, the BPO industry plays a pivotal role in driving efficiency, agility, and competitiveness thanks to its resilience, adaptability, and focus on innovation. HoduCC- Omnichannel CX Suite is one such innovative solution offered by HoduSoft. Here, HoduSoft comes into the picture.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Sprinklr

AUGUST 12, 2021

The benefits are clear: new business growth, increased competitive advantage, and an improved customer experience across all touchpoints. The enterprise that does not innovate ages and declines, and in a period of rapid change such as the present, the decline will be fast” – Peter Drucker, renowned management consultant, educator, and author.

Social Media 111

Social Media Education Sales Compliance 111

SugarCRM

APRIL 14, 2022

Clare shares her thoughts on addressing lead and revenue generation: “By marrying artificial intelligence (AI) innovations with customer intent data, organizations can take sales and marketing efforts to the next level and at scale. Investments in AI have increased during the pandemic. Closing Thoughts.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. They’ve got that reputation game on lock! Yes/No Did you face any issues while shopping?

Retail 52

Retail Customer Feedback CX Social Media 52

Aquire

AUGUST 12, 2021

This innovative campaign from Zoom, a competition for users to create their own virtual background, is a prime example of how social media can act as a rich source of user generated content. As AI capabilities improve, it’ll soon be difficult for consumers to tell whether they are speaking to a piece of software or a real human. .

Social Media 98

Social Media Retail Customer Survey Entertainment 98

Execs In The Know

JANUARY 17, 2024

Enter the era of intelligent virtual assistants and BrandGPT, a transformative AI architecture pioneered by innovative platforms like Knowbl. Understanding the Self-Service Dilemma Consumer dissatisfaction with current self-service options highlights the need for innovative solutions.

AI 52

AI Innovation Gaming Social Media 52

Intercom, Inc.

MARCH 29, 2022

Anna Griffin, CMO at Intercom: Hello and welcome to New at Intercom , our first virtual launch event designed to share new innovation and new possibilities with the Intercom platform. And that is what today is all about: innovation. “We Our level of investment in product and innovation sets us apart”.

Start-ups 118

Start-ups Innovation Sales NPS 118

Qualtrics

FEBRUARY 26, 2019

As the purveyor of all things data, they know how to incorporate insights and analysis in innovative ways to drive customer loyalty. So people may don’t think about my team working with legal, but we do partner with them on how to improve the contracting experience, which is an important touchpoint to customers. I love that.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37