ProProfs

MAY 3, 2023

Watch: How to Create an Online Quiz in Under 5 Mins An Overview of FlexiQuiz What Is FlexiQuiz? FlexiQuiz is an online quiz maker and test generator popularly used by teachers, businesses, and individuals. All this makes ProProfs Quiz Maker a complete solution for online quizzing. So, let’s get started!

Education 52

Education Start-ups Social Media Technology 52

SurveySensum

OCTOBER 12, 2022

Jotform is an online worldwide platform that helps businesses create robust forms easily on any device. This all-in-one workspace collects, organizes, and manages the data online. Jotform is easy to use to create forms online. Expensive: Compared to other form-builder software, Jotform is costly. FAQ, live chat, blogs.

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

ProProfs

MAY 4, 2023

Online quizzes can help you improve and maintain workforce engagement in various ways. In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. Now that you know what employee engagement is and why it’s crucial, let’s learn how to improve, optimize and maintain it using online quizzes.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

ProProfs

JANUARY 6, 2022

An in-house training program can save you time and costs on employee training. It makes the training more specific while keeping the learners focussed on real issues. But have you ever wondered how to develop an in-house training plan for your employees? What is In-House Training? Advantages of In-House Training.

Start-ups 52

Start-ups Compliance Sales 52

ProProfs

MAY 8, 2020

Managing this growing breed of virtual teams training-wise can be challenging but not impossible. In this blog post, I will take you through some of the main areas of training a virtual team and the strategies that you should deploy for the purpose. 3 Main Areas of Virtual Teams Training. Technology Training.

Social Media 85

Social Media Government Start-ups Technology 85

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. This will help you choose the right and the best InMoment alternatives.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Totango

MAY 5, 2021

It is essential for a company to understand the behavior, opinions, and needs of their customers to provide the best service possible. It is important that companies collect this valuable voice of customer data , and then use it to best leverage results into effective action. . The Importance of Measuring Customer Experience.

Net Promoter Score 118

Net Promoter Score Customer Experience NPS Education 118

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software. Be mindful of integrations.

Contact Center 140

Contact Center VOC Social Media AI 140

ProProfs

FEBRUARY 23, 2022

These are some of the questions we answer in this blog post. In places like North America and Europe, the rate of LMS adoption is growing rapidly as there’s a realization of the importance of enhancing the overall online learning experience. A SaaS LMS is a type of LMS based on the model of software as a service. ProProfs LMS.

Education 52

Education Start-ups 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. This is where B2B SaaS feedback software comes to the rescue! This is just one reason that highlights the importance of using feedback software. What is B2B SaaS feedback software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Zendesk

APRIL 5, 2022

It’s all about providing buyers with the tools, training, and resources they need to successfully use your products or services. Customer enablement works best when you take a collaborative approach to customer service. 3 customer experience enablement best practices. What is customer enablement? gated-cta-in-post].

Net Promoter Score 52

Net Promoter Score Education NPS B2B 52

SurveySensum

JULY 10, 2023

So, are you delivering the best customer service in today’s competitive world? If not, then this blog is for you. Now let’s look at the best practices. 10 Strategies to Deliver the Best Retail Customer Service To ensure that your retail business is delivering the best customer service, you need to: 1.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

OCTOBER 11, 2023

But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. Limited integration AskNicely has limitations when it comes to integrating with other software systems and tools, potentially hindering seamless data flow and workflow optimization.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Fonolo

JULY 5, 2023

This is the best way to prevent damage and creates a very personal, attentive service. The best way to approach customer service is to be proactive: solve a problem before a customer notices and their respect and appreciation of your brand will get a massive boost. The best employees don’t push random, irrelevant products.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

ProProfs

AUGUST 2, 2020

At ProProfs, we believe every organization has its specific skills testing, training, and recruitment requirements. No wonder then that today, ProProfs is the first choice of some of the world’s leading enterprises for learning, training, and recruitment purposes. Enterprises that made the best of ProProfs Quiz Maker.

Compliance 105

Compliance Education Social Media Sales 105

ProProfs

OCTOBER 4, 2022

related to child protection online. But, one of the biggest reasons companies fail to abide by regulations is this — poor compliance culture stemming from ineffective compliance assessment and training processes. . But how can you ensure that your compliance training programs are result-oriented and not just a tick-the-box exercise?

Compliance 52

Compliance Finance Government Agriculture 52

Beyond Philosophy

JUNE 6, 2019

When trains were first invented, people were worried that they would get ripped apart if they traveled faster than 50 miles an hour. For example, not so long ago, people didn’t want to migrate to online banking. However, online banking has proved to be helpful to society. This process is normal for people. Get Used to It.

CX 141

CX Technology Technology Customer Experience 141

ProProfs

JANUARY 25, 2022

How important do you think is cybersecurity awareness training for employees? As employees are the face of your organization and have access to your business data and tools, cybersecurity training for them is necessary. Considering the gravity of the issue, I’ve shared a few cybersecurity tips for employees in this blog post.

Education 52

Education Engineering Legal Start-ups 52

Hodusoft

MARCH 30, 2023

Small Business Inbound Call Center Software to Improve Customer Service As a business owner, you must never underestimate the power of your phone system. A CallRail survey found that at least four out of every five customers look forward to connecting to a brand over the phone within the first five minutes of searching for them online.

Customer Service 52

Customer Service Data Entry Contact Center Customer Relationship Management 52

ProProfs

AUGUST 7, 2020

Realizing this, companies are spending more than before on employee training. The only way to improve performance, ensure retention, and achieve business growth is through employee training. To make the most of such programs, you first need to know the ins and outs of employee training and development. better decision-making.

Innovation 98

Innovation Education Business Growth Start-ups 98

SurveySensum

OCTOBER 17, 2023

The online application form itself was plagued with pesky technical glitches, causing her to lose her progress multiple times. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

ProProfs

JUNE 5, 2020

The ongoing technological advancements and innovations have changed our entire lifestyle for the best. In simple terms, e-learning means electronic learning or online learning. This is primarily because online learning is learner-centric and takes care of their convenience while at the same time it is effective.

Education 97

Education Gaming Business Operations Innovation 97

SurveySensum

JULY 10, 2023

So, are you delivering the best customer service in today’s competitive world? If not, then this blog is for you. Now let’s look at the best practices. 10 Strategies to Deliver the Best Retail Customer Service To ensure that your retail business is delivering the best customer service, you need to: 1.

Retail 40

Retail Customer Service E-commerce Social Media 40

Totango

FEBRUARY 23, 2022

For example, a SaaS customer may begin their journey with your brand by reading a review by one of your customers on a software review site. To encourage desired outcomes at each stage, you can deploy automated best practices. You can find online templates to help you develop each of these map types. Describe Your Customers.

Customer Journey Map 110

Customer Journey Map Touchpoint Start-ups Social Media 110

Callminer

AUGUST 1, 2017

Just by using software, you can scale from one customer representative agent to one thousand and back again without dealing with any downtime. The best way for contact centers to increase efficiency is…”. Reduce Turnover – Keeping a stable team will help you to reduce training costs and time. To implement continuous training.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Comm100

AUGUST 8, 2022

Chatbots are software that can hold online conversations through a chat interface. Chatbot software is often embedded within live chat software and programmed to have conversations with visitors without human involvement. The most basic chatbot software is often known as a keyword chatbot. What is a chatbot?

Customer Service 77

Customer Service Machine Learning AI Social Media 77

Totango

OCTOBER 20, 2020

It is essential for a company to understand the behavior, opinions, and needs of their customers to provide the best service possible. It is important that companies collect this valuable voice of customer data , and then use it to best leverage results into effective action. . The Importance of Measuring Customer Experience.

Customer Experience 84

Customer Experience Net Promoter Score NPS Education 84

Callminer

MAY 11, 2020

While following best practices for hiring and training employees who are the right fit for your company is crucial, that doesn’t always mean that problems will never arise. Ongoing training and coaching are equally important to ensure that your employees are equipped with the skills and knowledge they need to do their jobs effectively.

Customer Experience Management 273

Customer Experience Management Customer Service Customer Experience Non-Profits 273

Hodusoft

NOVEMBER 1, 2022

The organization’s using the Call Center Software to measure how well they handle customer calls and try to improve CX with the first call resolution. How Call Center Software Increases Business Efficiency by FCR? 7 best practices to boost your FCR. How Call Center Software Increases Business Efficiency by FCR?

Net Promoter Score 52

Net Promoter Score Predictive Analytics Customer Satisfaction CRM 52

ProProfs

DECEMBER 24, 2020

What is OSHA Compliance Training? OSHA Training Requirements: A Checklist. How to Create an Effective OSHA Training Program. Benefits of OSHA Compliance Training. Best OSHA Course. OSHA Compliance Training Certification. One of the most effective ways to achieve it is through regular training.

Compliance 52

Compliance Construction Education Hospitality 52

Zendesk

AUGUST 24, 2021

To provide the best customer service, teams will need to be patient and understand the nuances of each client’s business. But a company integrating software throughout its operations requires a much higher level of support. SaaS stands for software as a service, and it’s one of the most common examples of B2B products.

B2B 98

B2B Customer Service B2C Finance 98

ProProfs

MAY 31, 2022

Did you know that companies around the world spend over $350 billion every year on workplace training? . Its ineffective training programs. Conduct a needs assessment before implementing your training programs. Training needs assessment or training needs analysis (TNA) lets you figure out: Which employees need training.

Legal 52

Legal Customer Satisfaction Close the Loop Start-ups 52

ProProfs

JULY 16, 2021

They say knowledge is power, so training the employees in the basics and advanced knowledge of customer service is something that can go a long way towards making a difference between a sales graph crashing or going upwards with every quarter. Trained staff is efficient, professional, and productive. Watch: What Is Employee Training?

Retail 52

Retail Sales Start-ups Customer Service 52

Logicalware

AUGUST 19, 2021

And if you need a refresher on what agent experience is, check out our blog series here.). Customers are becoming increasingly comfortable using chatbots and other online self-service tools to resolve simple enquiries. is engineered to deliver the best agent experience and customer experience. email, video, web chat and more.

Sentiment Analysis 78

Sentiment Analysis Engineering Technology Technology 78

CSAT.AI

AUGUST 12, 2021

It’s always best to aim for first call resolution for the sake of both the customer’s time and the call center’s efficiency…”. Management software that tracks metrics over time, including Key Performance Indicators (KPI) , also reveals repeat issues. Clear training, communication and incentives reduce these drains.

Contact Center 98

Contact Center Social Media Customer Satisfaction Manufacturing 98

ProProfs

JULY 19, 2019

Many organizations still look at training such as induction training as a mere formality, done as a customary practice. Whether it is a corporate training or an eLearning program , it can never be a shot in the dark. These stats hammer home the point that businesses are spending a lot of employee training.

Construction 61

Construction Start-ups Customer Survey Sales 61

Totango

MARCH 4, 2022

Software installation and onboarding issues. Software feature instructions. B2B customer service encompasses service delivered through all support channels, including: Help desk software. Here are some best practices that B2B customer success and customer service have in common. Lost passwords. App integrations.

B2B 91

B2B Customer Service B2C Net Promoter Score 91