Execs In The Know

MARCH 22, 2023

Some of the most notable benefits I have seen on our team are the ability to keep talented, knowledgeable employees, allowing for a much healthier work/life/school balance, as well as no labor issues during high vacation times like the holidays. Jasmyn Haas Vice President, Experience Pg.

CX 52

CX Contact Center Start-ups Education 52

Intercom, Inc.

JUNE 17, 2021

It’s been a while since, almost overnight, we had to pack our things and start working from home due to the COVID-19 pandemic. To understand a bit more about how we’re approaching these changes at Intercom, we’ve gathered some of the folks that have been working tirelessly to make sure everyone has a good experience coming back to the office.

Start-ups 207

Start-ups Construction Gaming Engineering 207

Intercom

JUNE 2, 2022

From the CEO and the management team to the intern fresh out of college, every employee or business owner has unique qualities that position them to bring excellent customer experiences to life. First, find out your differentiator, the quality that uniquely adds value to the marketplace or the customers.

Customer Experience 111

Customer Experience CX Start-ups Innovation 111

Lumoa

JANUARY 9, 2018

In 2018, all brands across all industries are going to have to work hard to restore trust with the everyday consumer. ChipRBell | blog “We will continue to struggle with the proper balance between technology and people. In Europe, the Ryanair debacle is the most prominent case of all.

CX 141

CX Customer Experience Artificial Intelligence Omnichannel 141

Customer Service Life

MARCH 15, 2019

Perhaps out of pity or because I had jostled a headlight loose, my dad finally took me out for a lesson and helped me understand the balance between the clutch and the accelerator. The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work. appeared first on Customer Service Life.

AI 63

AI Machine Learning CX Net Promoter Score 63

Totango

JUNE 9, 2020

The COVID-19 pandemic may have radically altered the marketplace around us, but the fundamentals of customer renewal strategies remain the same. With a strong customer relationship, you and your customers should be able to work together to plot a path to success during this time and beyond. That is not entirely true.

Start-ups 62

Start-ups Construction Finance Customer Retention 62

SurveySensum

APRIL 1, 2024

In this regard, customer service managers play a critical role in nurturing trust and loyalty among customers, thereby contributing to the startup’s success and competitiveness in the marketplace. Offer real-life scenarios that demonstrate how your products or services solved specific problems.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Intercom

NOVEMBER 30, 2021

It also integrates with other tools in your business’s tech stack so you can work seamlessly with other customer-facing teams – like marketing, sales, and product – to help, delight, and retain customers all from one inbox. A team inbox to help you set up the right efficient workflows and work seamlessly with other teams.

E-commerce 124

E-commerce Social Media Engineering Start-ups 124

ProProfs

DECEMBER 6, 2017

In a competitive marketplace, online training is one of the easiest ways that can put a sales team on the cutting edge. The conventional sales training programs are inflexible and need learners to sit through lengthy instructor-driven sessions to understand how the sales process works. – Get the ‘right’ interactive balance.

Sales 85

Sales Gaming Start-ups Technology 85

Intercom, Inc.

FEBRUARY 6, 2020

Seeing a real demand for business courses in their consumer marketplace, the team identified an opening in the market to disrupt corporate training and hypothesized that employers would be more than willing to pay. Prospects were confused over how the marketplace worked and the sales team struggled to explain it.

B2B 243

B2B B2C Start-ups Sales 243

CommBox

JANUARY 13, 2022

Money problems and financial issues don’t follow the 9-5 working days of the financial sector. As well as dealing with the basic tasks (viewing balances, making payments, and others), Erica can provide personalized, proactive guidance to customers based on their unique situations. Sell products directly from your marketplace.

Customer Experience 52

Customer Experience Machine Learning Finance AI 52

ClearAction

OCTOBER 16, 2019

It balances growth of revenue and profit, short-term and long-term, and interests of customers, employees and investors. Outside-in refers to the importance of customers’ inputs as a guiding light for an organization’s inner workings. Customer lifetime value context brings data to life.

Customer Experience 59

Customer Experience Net Promoter Score Predictive Analytics Customer Acquisition 59

SurveySensum

MAY 20, 2020

In this unprecedented societal shift, as the reality of this new COVID-19 pandemic took the world by surprise, it has affected everyone’s life. Your success in life isn’t based on your ability to simply change. In this blog we will understand how the world is facing this disruptor and taking actions to advance to a new world.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Customer Bliss

DECEMBER 22, 2016

Bringing in a CCO or a senior customer experience executive, should unite the organisation to deliberately understand the entire experience, focus and prioritise resources to rebuild experiences from the customer life outward. With the proliferation of the influence of Customer Experience comes a floodgate into the marketplace of solutions.

Social Media 0

Social Media Engineering Customer Experience Business Growth 0

Intercom, Inc.

JULY 11, 2019

Michael: This is a really tricky conversation, because it works differently for different companies and different types of customers. When the internet started, somebody took what was formerly a paper manual (“Turn to page 390 for how this part works…”), and they put it on the internet. Michael: For sure.

Start-ups 188

Start-ups Sales Engineering CRM 188

Lumoa

OCTOBER 31, 2018

In 2018, all brands across all industries are going to have to work hard to restore trust with the everyday consumer. ChipRBell | blog “We will continue to struggle with the proper balance between technology and people. All will take leadership deeply committed to customer experience as a significant marketplace differentiator.”

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Zendesk

JULY 19, 2022

Low pay, few opportunities for advancement, and feeling disrespected at work. Employee satisfaction describes how happy staff members are with their jobs, while employee engagement refers to their level of interest in their work. Satisfied employees know how to do their jobs well, but they also probably know why their work matters.

Net Promoter Score 98

Net Promoter Score Business Administration Customer Satisfaction NPS 98

Zendesk

JULY 19, 2022

Low pay, few opportunities for advancement, and feeling disrespected at work. Employee satisfaction describes how happy staff members are with their jobs, while employee engagement refers to their level of interest in their work. Satisfied employees know how to do their jobs well, but they also probably know why their work matters.

Net Promoter Score 98

Net Promoter Score Business Administration Customer Satisfaction NPS 98

Intercom, Inc.

JUNE 19, 2019

When it comes to platform strategy, Ceci’s experience is unparalleled, having worked at Box as part of their founding platform team before later joining Slack in 2015 to found the platform marketing team there. To start off, you’ve obviously been steeped in platform work since the start of your career.

Start-ups 217

Start-ups Engineering CRM Sales 217

ECXO

DECEMBER 26, 2023

I wrote it drawing from my first-hand experience working with companies of various industries, sizes and markets and putting into it all the passion that I have for my work. CUSTOMER EXPERIENCE UNEARTHED: A Deep Dive into Real-Life Stories from the CX Therapy by Julien Rio. Here are the book links. Here is the link.

CX 52

CX Social Media Sports Customer Service 52

Ameyo Callversations

NOVEMBER 23, 2021

In today’s competitive marketplace, the best and only way to win over customers is by providing them exemplary customer service. As Alan Sugar once said, “Looking back, the greatest invention that impacted my life was not actually a product or service but an organization called Uber.” ” He’s not wrong.

Technology 98

Technology Technology Customer Service E-commerce 98

Intercom, Inc.

JANUARY 3, 2020

Emmet: I think the bigger story is probably the move towards extremely well designed tools for getting work done. What Superhuman represents to me isn’t the big problem in my life. And so at the start of last year I wanted to track my life better, and the reason for that was to try and get a better balance.

Start-ups 118

Start-ups Technology Technology Retail 118

Beyond Philosophy

APRIL 20, 2016

To calculate the NEV, we determine the balance between the positive and negative emotions a Customer feels about their experience with your organization. Organizations should work to provide an experience where the positive emotions (any of those in the top three segments of the hierarchy) will outweigh the negative (the bottom).

NPS 113

NPS Net Promoter Score Government Customer Experience 113

SurveySensum

JULY 14, 2020

He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. She has an accumulative experience of 16 years in the Audit and Banking industry. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom, Inc.

NOVEMBER 14, 2019

One of these customers calls in, saying, ‘I’m upset about a bad Yelp review I got and also I don’t understand how this part of my ads program is working.’ …You get another phone call and it’s a business that says, ‘Hey, I’d like to actually grow my business more and I’d like to spend more money.’…Where

Sales 108

Sales Gaming Education Customer Acquisition 108

Ameyo Callversations

NOVEMBER 23, 2021

In today’s competitive marketplace, the best and only way to win over customers is by providing them exemplary customer service. As Alan Sugar once said, “Looking back, the greatest invention that impacted my life was not actually a product or service but an organization called Uber.” ” He’s not wrong.

Technology 52

Technology Technology Customer Service E-commerce 52

Beyond Philosophy

APRIL 20, 2016

To calculate the NEV, we determine the balance between the positive and negative emotions a Customer feels about their experience with your organization. Organizations should work to provide an experience where the positive emotions (any of those in the top three segments of the hierarchy) will outweigh the negative (the bottom).

NPS 60

NPS Net Promoter Score Government Customer Experience 60

Fonolo

MAY 13, 2019

The brand, its products, and its thoughtful engagement with customers and employees remain difficult to match in an increasingly competitive marketplace (both instore and online). Even after all this time, and after being a team lead, supervisor, and manager, his beginnings as a CSR remain vital to his daily work life. “I

Customer Service 96

Customer Service Contact Center Manufacturing Touchpoint 96

Intercom, Inc.

MARCH 22, 2018

Going back a bit, Brian was a co-founder at SkillSlate, a local services marketplaces similar to Thumbtack. I hosted Brian on our podcast to learn why a company’s mission and growth are inexplicably linked, how he built momentum for Eventbrite’s growth team in its earliest days, the nuances of growth for marketplaces, and more.

Start-ups 189

Start-ups Engineering B2C B2B 189

Intercom, Inc.

MARCH 19, 2020

Dee: When we chatted last October, I asked Bailey about the work they do at People & Company and why community is so important to them. Although a community feels magical, when it shows up in your life, it doesn’t come together by magic. What follows is a lightly edited transcript of the episode. Coaches, not consultants.

Start-ups 37

Start-ups Engineering Gaming Entertainment 37

Intercom, Inc.

JANUARY 10, 2019

Or showing you your bank balance. Also, if a person is sitting there answering people’s calls about their bank balance eight hours a day, they would go out of their mind with boredom. To take Paul’s example, a bot that tells you your bank balance. Take your bank balance example, there.

ML 143

ML Start-ups Machine Learning B2B 143

Intercom

DECEMBER 14, 2023

We’ve seen some prototypes out there where folks are working on models that understand a website well enough to take in an English sentence and navigate the website for you. It’s probably going to be able to work a website pretty soon. I try my best to provide balanced and nuanced responses. What would they ask you about that?

AI 98

AI Start-ups Legal Technology 98