Intercom, Inc.

NOVEMBER 18, 2020

Listen below, and read on for our companion post. Tools and platforms such as Shopify, Stripe, and Vend have revolutionized the way retailers work, removing common obstacles and allowing companies to grow and scale, both online and offline”. Enter the innovative ecommerce platforms and payment tools of the mid-2000s.

Retail 239

Retail E-commerce Innovation Customer Expectations 239

Callminer

FEBRUARY 4, 2021

If human connection and empathy is central to the customer experience, the ultimate objective is answering the call. Often, the best way is to listen to someone and allow them to talk about it, rather than asking direct questions. Consultants must listen carefully to the client to pick up signs of vulnerability. Jeanine Duval.

Contact Center 345

Contact Center Artificial Intelligence Finance Engineering 345

Intercom, Inc.

DECEMBER 21, 2021

As always, thanks for reading and listening to our stories – we wish you all the very best over the holidays, and look forward to keeping you entertained and informed as we embark on the next chapter of this great adventure. . The Ultimate Customer Support Tech Stack for 2022. It’s a really interesting, and timely, listen.

Innovation 196

Innovation Engineering Entertainment Start-ups 196

Intercom, Inc.

JULY 28, 2022

I’m a longtime listener. I spent 14 years in Salesforce in various management and leadership positions and, ultimately, became the COO for EMEA before deciding that 14 years was probably too long and I needed to do something different, so I joined Google Cloud, which was a really interesting journey. A new chapter.

Sales 210

Sales Start-ups Engineering Net Promoter Score 210

PeopleMetrics

JULY 20, 2020

After writing my book, Listen or Die , which outlined 40 lessons that turns customer feedback into gold, I often got the question: "what are the small handful of strategies that provide the biggest impact or provide the most insight on driving CX excellence?". The ultimate result is a culture that is laser-focused on the customer.

CX 163

CX CEM Close the Loop Business Administration 163

Lumoa

JANUARY 24, 2024

Strategies for CXOs to Implement Text Analytics in Customer Feedback Ultimately, the CXO has to use customer feedback to better the business. This means not just listening but also interpreting and acting on what customers are communicating. Overcoming Text Analytics Challenges with CX Platforms Today’s businesses run on data.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

FEBRUARY 21, 2024

By humanizing the voice and personality of AI, businesses can make customers feel more comfortable and connected, ultimately improving their overall perception of the brand. Active Listening and Understanding Research conducted by PwC found that 59% of consumers feel companies have lost touch with the human element of customer experience.

AI 52

AI E-commerce Artificial Intelligence Healthcare 52

Execs In The Know

NOVEMBER 20, 2023

This unique platform invites you to watch, listen, learn, and get inspired through authentic conversations. Ultimately, Peter’s insights emphasize the critical role of leadership in navigating transformations in customer service and the imperative of staying customer-focused while embracing change and leading with conviction.

CX 52

CX Innovation Customer Experience Customer Service 52

Uniphore

JULY 21, 2021

These can be established through the following: Observing: Look for patterns in how customers interact with your current solution Engaging: Seek customer feedback and stories Watching and listening: Gartner suggests having a person run through a task while you watch and ask questions about their experience.

Customer Service 130

Customer Service Contact Center Engineering Social Media 130

Intercom, Inc.

MARCH 7, 2018

These days it seems like everyone wants their service to become the next big platform – every budding entrepreneur begins their pitch by stating their aspiration to become the next Uber, Airbnb or Facebook of their field. But what do we know about building technological platforms? How the city relates to platforms.

Transportation 208

Transportation Technology Technology Start-ups 208

Hodusoft

JUNE 1, 2022

All that ultimately results in enhanced productivity and improved overall performance of call center agents. In addition to this, they can listen to an ongoing conversation between an agent and a customer using the web-based dashboard. This ultimately increases the call connect rate and boosts the ongoing telemarketing campaign.

Contact Center 111

Contact Center Compliance CRM Business Operations 111

Intercom, Inc.

JUNE 9, 2020

We asked Mark Weidick, the general manager of legal ops platform SimpleLegal , what he thought was most important about leadership during a crisis. Tomer Tagrin, CEO of the e-commerce marketing platform Yotpo , agreed with Weidick’s sentiments. Make decisions quickly.

B2B 197

B2B E-commerce Legal Customer Retention 197

SurveySensum

MARCH 20, 2024

Along with a robust platform they offer advanced CX consultation service — wherein CX experts provide end-to-end support, from survey creation to feedback analysis, to creating action plans based on customer insights. One-On-One CX Consultation: SurveySensum is a DIFM platform – they will do everything for you.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

CallCare

JUNE 1, 2023

And the fact that reviews and testimonials are often scattered over multiple platforms and sites can make effective customer feedback management p articularly difficult. Makes your customers feel heard People want to be listened to; it’s simply part of human nature.

Customer Feedback 52

Customer Feedback Construction Customer Retention Sales 52

Logicalware

APRIL 2, 2024

In fact, according to ICMI (International Customer Management Institute), agents who receive thorough product training can handle customer inquiries up to 20% faster than those with insufficient training, ultimately reducing average handling time (AHT) and increasing efficiency and customer satisfaction. What’s next? Let’s connect!

Customer Satisfaction 40

Customer Satisfaction Customer Retention Innovation Customer Experience 40

RateMyService

SEPTEMBER 29, 2023

He spontaneously praises the bank while chatting with friends and shares his positive experiences on social platforms. Providing customers with prompt and transparent issue resolution is likely to enhance their perception of your brand, ultimately resulting in higher sales and positive word-of-mouth referrals.

Sales 52

Sales Customer Experience Customer Satisfaction CX 52

SurveySensum

MARCH 14, 2024

And the key to improving it is by understanding your customers and listening to their voices via customer satisfaction surveys. These surveys provide a platform for customers to share their feedback, which can influence these online reviews. Now, let’s discover some examples of customer satisfaction survey questions.

Customer Satisfaction 52

Customer Satisfaction Text Analytics NPS Actionable Insights 52

Intercom, Inc.

FEBRUARY 25, 2021

Annette believes the key to understanding your customers is to listen, characterize, and empathize with them. This means you first need to engage with your customers to listen to what they (and the data points) are saying. So, it’s been a great learning platform as well for me. ” Or those kinds of things.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

Comm100

AUGUST 29, 2021

Experts have long been champions of active listening in customer service interactions, which means focusing on the customer and responding in a way that shows you understand them. Customers that feel listened to will also feel empowered. Customers that feel listened to will also feel empowered.

Omnichannel 52

Omnichannel Customer Service Social Media Customer Satisfaction 52

Execs In The Know

MARCH 13, 2023

Turo is a peer-to-peer car-sharing platform that allows car owners to rent out their vehicles to people in need of transportation. million active guests on platform (those who book the cars) and 300,000 hosts and growing. We really listen to our community and they have told us very loudly not to force them into chat.”

Transportation 88

Transportation Non-Profits Sports Hospitality 88

SurveySensum

FEBRUARY 14, 2024

This feedback is crucial as it helps identify areas of improvement, fosters engagement, and ultimately drives the organization’s growth and success. These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. What is an Employee Feedback Tool?

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Intercom

APRIL 6, 2023

And the cherry on top – anyone can easily manage their finances through mobile apps and online platforms without waiting in line in a busy bank branch. As with any industry, it’s important to take the time to listen to customers’ feedback and make changes where possible to better address their needs. We use the old-fashioned approach.

Customer Service 59

Customer Service Finance Omnichannel Innovation 59

Shep Hyken

DECEMBER 13, 2021

My Comment: When Seth Godin speaks (or writes), I listen (or read). CMSWire) 2021 was a busy year for social media platforms and 2022 is shaping up to be even busier. When the customer speaks, listen! And you need to understand the best way to listen and understand (and measure) the success you have with your customers.

Social Media 74

Social Media Customer Service VOC Retail 74

SurveySensum

FEBRUARY 24, 2023

Utilizing an omnichannel customer feedback survey platform can help streamline this process for online surveys. Ultimately, this can lead to increased customer loyalty, positive word-of-mouth, and business growth. It’s crucial to listen to your customers and analyze their feedback thoroughly.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

Aquire

SEPTEMBER 18, 2021

Also, collect data from your CRM or customer experience platform. Meeting and exceeding them is the ultimate goal after all, so knowing what your customers want you to do can help you figure out how. Practice social listening. The Ultimate Guide to Customer Support. All-in-one CX Platform. ON-DEMAND WEBINAR.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

SurveySensum

FEBRUARY 1, 2024

So, it’s super important to listen to the voice of the customer. The direct link between customer feedback and driving product innovation lies in how feedback uncovers gaps and opportunities for product improvement, ultimately helping grow your business. Meeting customers on platforms they use daily (e.g.,

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

SurveySensum

JANUARY 22, 2024

During this dynamic process, project managers navigate complexities, ultimately steering the project toward outcomes that meet and potentially exceed stakeholder expectations. These platforms offer real-time updates and progress reports, providing management teams with a clear view of project status.

Start-ups 52

Start-ups Government Customer Satisfaction Customer Feedback 52

SurveySensum

JULY 10, 2023

This understanding enables them to provide personalized experiences, meet changing preferences, and build customer loyalty, ultimately leading to exceptional retail customer service. Effective Communication and Active Listening are the KEY! Now, ask yourself, are your own employees actively listening to your customers?

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

JULY 27, 2023

Dynamic Pricing and Offers Expedia , the renowned travel platform, has mastered the art of dynamic pricing and offers by making the best use of customer data. This tailored approach increases customer engagement and builds trust, ultimately fostering brand loyalty. The Discover Weekly playlist is a perfect example of personalization.

Retail 52

Retail Customer Feedback Close the Loop Touchpoint 52

SurveySensum

OCTOBER 25, 2023

Negative remarks about security breaches provide opportunities for strengthening the protective measures , proving crucial in maintaining user trust and confidence in your digital platform. Nurturing User Relationships Nurturing relationships with users is a core component of any successful web platform.

Customer Feedback 52

Customer Feedback Construction Customer Satisfaction Actionable Insights 52

SurveySensum

OCTOBER 20, 2023

By leveraging the product feedback platform. Because this platform excels in implementing Product Feedback Loop. This shows that you’re listening to them and making the changes to enhance their experience. All you have to do is constantly listen to your customers and improve your product. Not just that.

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

Intercom, Inc.

NOVEMBER 12, 2020

Listen below, and read on for Anna’s companion post. Ultimately, what the subscription model promotes is a new way of thinking for both consumers and companies, one that encourages both parties to think beyond fleeting, once-off transactions and invest in longer term, ongoing, personalized relationships. . Listen back here.

Retail 221

Retail B2C B2B Manufacturing 221

SurveySensum

SEPTEMBER 12, 2022

Customer feedback can be shared in form of reviews, ratings, and comments on multiple platforms in multiple ways. It is only by listening to your customers’ feedback that you’ll know if they are satisfied or not, what is it that they are looking for, what can be improved, and what needs to be maximized! And it takes several forms.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis NPS 52

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Sales 223

Sales Start-ups Engineering Finance 223

SurveySensum

JULY 26, 2023

Enhancing Customer Service and Support By connecting and actively listening to their customers and resolving issues in real-time, brands can create a positive customer-centric working environment which will ultimately enable them to deliver a great customer experience.

Customer Retention 52

Customer Retention Retail Social Media E-commerce 52

Steven Van Belleghem

OCTOBER 29, 2020

When we think of personalization in the media, the extremely addictive algorithms of China’s platform company ByteDance’s newsapp Toutiao come to mind: not only is Toutiao incredibly fast when it comes to the publication of new content (for instance using bots to report on sports game), its AI filter is one of the best at personalizing.

Education 98

Education Entertainment Sports AI 98

Customer Bliss

JANUARY 17, 2019

Listen, Analyze, Solve, and Offer More. The process was built around the principles to: listen, analyze, solve, and offer more. The idea was to build listening posts in order to know what’s going on with the customer and then spend time analyzing it. Ultimately, we've got to be real, be transparent and be passionate.

Finance 76

Finance CX Start-ups Voice of the Customer 76