Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience
ECXO
APRIL 10, 2024
This might sound like an unusual juxtaposition, but bear with me as I draw parallels between these two seemingly disparate fields. It’s only when these customers interact with a business, such as through a purchase or a service call, that their “superposition” collapses into a specific need, desire, or expectation.
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