Experience Investigators

OCTOBER 17, 2023

However, many people with that understanding don’t invest the time, effort, or resources needed to actually take action on that understanding. Many leaders will nod along with this conversation, but they lack the true knowledge to put the right time, effort, or resources toward this understanding.

CX 94

CX Customer Experience CX Transformation Net Promoter Score 94

Help Scout

MAY 20, 2021

Case studies. It includes links to different help center articles to allow the reader to learn about topics in more detail, which shows the depth of product and user knowledge that went into putting this resource together. Common elements of customer success marketing include: Onboarding materials. Customer events.

Start-ups 77

Start-ups Event Planning Social Media Customer Acquisition 77

Zendesk

FEBRUARY 12, 2024

This podcast is hosted by Zendesk—a leader in customer service software solutions—and brings you interviews with industry experts, case studies, and actionable insights. The podcast covers real-time insights and news, making it a great resource for companies that want to stay updated and agile in their customer service practices.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

Beyond Philosophy

JUNE 11, 2021

In some cases, there’s even some at the very end of the continuum who might cost you money. We also discovered that when they were squeaking, we would add resources to manage their accounts. However, we never removed the resources, even after we had resolved their issue. You can also reallocate your resources.

Non-Profits 99

Non-Profits Net Promoter Score NPS Retail 99

Comm100

FEBRUARY 12, 2023

In this blog, we’ve taken 5 of the top use cases for universities using chatbots from our SlideShare, Top 10 Use Cases for Chatbots in Higher Education. Top 10 Use Cases for Chatbots in Higher Education Learn how schools are adopting bots to help them improve team efficiency, reduce support costs, and improve student satisfaction.

Education 72

Education Social Media Technology Technology 72

ClientSuccess

JANUARY 25, 2021

These current customers are the perfect resource for prospective customers to learn exactly why doing business with your organization is a good idea. Case Studies. Your customers should be in the right ‘stage’ for a case study or else they may feel overwhelmed and put-upon. And the results need to be there as well.

Customer Retention 81

Customer Retention Sales 81

Execs In The Know

MARCH 16, 2023

An organization’s ability to adapt to change, build the business case for investments, and leverage partnerships to get ahead will continue to separate the market winners from losers in the years to come. How do you continue to improve and evolve it with limited resources? We tried to do the opposite.

Contact Center 97

Contact Center Innovation AI Technology 97

Experience Investigators

FEBRUARY 27, 2024

Unpack an intriguing case study where a brand’s bold pricing and production strategy turns the supply chain playbook on its head, offering unique insights into consumer trust and the anticipation of demand. Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn !

CX 52

CX Manufacturing AI Innovation 52

Intercom, Inc.

APRIL 30, 2020

We’ll also offer resources to help your sales team do the same. In some cases, we may even suggest working joint deals together. We’ll also connect with your marketing teams to discuss other joint content we can develop together, such as webinars, case studies, guest blog posts, and perhaps – one day soon – even joint events.

Sales 223

Sales Start-ups Customer Relationship Technology 223

SurveySensum

JANUARY 4, 2024

So, let’s understand how the text analytics feature can help you uncover a treasure trove of information from your NPS surveys with the help of a case study of Text Analytics for a mutual funds company. Here are some of the feedback shared by the customers.

Text Analytics 52

Text Analytics NPS Customer Loyalty Actionable Insights 52

Lumoa

MAY 19, 2020

A study by Acquia found that while 82% of marketers feel that they deliver a positive customer experience, only 10% of customers agree with that sentiment. Build a Compelling Business Case for Your CX Program Even if your CEO trusts your instincts, he or she probably won’t sign off on your CX program just because you think it’s a good idea.

CX 103

CX CX Transformation Customer Experience Start-ups 103

ClientSuccess

NOVEMBER 2, 2021

Case Studies & Success Stories: Case studies are the most efficient ways to document use cases and highlight how customers leverage your technology and solutions to drive meaningful impact and outcomes. In addition, customers can refer new prospects to your team to help build your pipeline. .

Sales 59

Sales Technology Technology 59

ClientSuccess

FEBRUARY 15, 2022

In that case, your interview team should discuss what this experience looked like, what it taught the candidate about working directly with customer teams and get a sense of what the candidate’s contributions would look like if he or she were to join your team. Check out these corresponding ClientSuccess resources: .

Touchpoint 81

Touchpoint Sales 81

Beyond Philosophy

OCTOBER 8, 2022

25:07 Hannesson shares a specific case study that used video to reduce repeat home visits. 29:22 We all share our practical advice about how to use video to improve the metrics that matter most to your organization (and that none of us are footballers, in case you were wondering). Please tell us how we are doing!

Customer Experience 88

Customer Experience Contact Center Management Consulting CX 88

Lumoa

DECEMBER 19, 2023

Customer feedback is a precious resource for understanding what’s effective and what needs improvement. Types of sentiment analysis Within sentiment analysis, various types are tailored to specific use cases: Aspect-based sentiment analysis.

Sentiment Analysis 83

Sentiment Analysis AI Machine Learning Social Media 83

Lumoa

APRIL 4, 2023

Think of it this way: as a business, you have to optimize your resources to ensure you sell more products (or services) without increasing spending. Customer profiles and ERP (enterprise resource planning) systems work together to make this happen, which is why implementing an ERP system is such a good idea.

Business Growth 83

Business Growth Customer Retention Customer Survey Sales 83

CommBox

SEPTEMBER 20, 2021

Using Commbox, businesses can build personalized bots according to a specific use case in just a few minutes. No need for live agents, except in complex cases requiring a human touch. . Self-service allows your business to focus on making more customers happy while saving resources. Read the full case study.

AI 96

AI Customer Service B2C Real Estate 96

Beyond Philosophy

SEPTEMBER 3, 2022

Customer Experience Information & Resources. – A case study appeared first on CX Consulting. 14:43 Patterson explains the concept about putting Measure second in the list and why it is essential it is there. 25:00 Colin brings up the Ambassadors, how they were chosen, and the role they played in the implementation.

Net Promoter Score 113

Net Promoter Score Customer Experience Management Consulting NPS 113

TeamSupport

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. These include interactive channels including chat and phone, and passive methods such as e-mail, Support communities, and web case submission. Key findings indicate that.

B2B 64

B2B Omnichannel Sales Technology 64

ClientSuccess

MARCH 28, 2023

Generally, the division between small and medium-sized businesses and large organizations is based on contract size, user base, and internal resource allocation. The allocation of resources, in particular, is a critical factor that can either make or break a customer success team’s large account management process.

Engineering 52

Engineering Technology Technology 52

Execs In The Know

NOVEMBER 29, 2021

In October, Execs In The Know held its Fall 2021 Customer Response Summit (CRS) event featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations. Moderator: Andy Bird, Concentrix. Understand your foundational capabilities.

Artificial Intelligence 52

Artificial Intelligence Compliance AI CX 52

Execs In The Know

NOVEMBER 29, 2021

In October, Execs In The Know held its Fall 2021 Customer Response Summit (CRS) event featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations. Moderator: Andy Bird, Concentrix. Understand your foundational capabilities.

Artificial Intelligence 52

Artificial Intelligence Compliance AI CX 52

Inside Customer Service

AUGUST 12, 2021

A study by West Monroe found that managers face several challenges: 44% feel overwhelmed 43% of new managers receive no training 23% spend 5+ hours per day on administrative tasks Many face overwhelming pressure from their own bosses to get results. It's not easy being a customer service manager.

Customer Service 182

Customer Service Contact Center 182

Intercom, Inc.

APRIL 30, 2020

They offer use cases such as using their data to map out testing centers, communicate which testing center is right for which neighborhoods, and planning out visits to vulnerable patients. These trends also validate other recent research we’ve done around support automation.

Government 188

Government Gaming 188

ClientSuccess

NOVEMBER 2, 2020

5 resources to set your CSMs up for success. Luckily for customer success teams, there is no shortage of resources available. Featuring real-world CSMs with real-world challenges, CSM From the Trenches offers a case study-like look at customer issues and presents an actionable solution to these common situations.

Education 70

Education Innovation Customer Service 70

Ameyo Callversations

JANUARY 19, 2022

Use Cases of Chatbots: There are many use cases of chatbot depending on specific industry and business functions but, the most common usage related to some of the fundamental processes and departments of an organization are: 1. Training and development of new and existing employees can be tedious and time-consuming.

Hospitality 98

Hospitality Hospitality AI Finance 98

Intercom, Inc.

DECEMBER 16, 2019

This allows you to filter low-value prospects out of your sales pipeline and prioritize your team’s time and resources where you’ll see the greatest impact. You might share an overview of your company, dive into specific solutions, or send a case study. Improved customer retention and expansion.

B2B 189

B2B Sales CRM Touchpoint 189

Experience Investigators

JANUARY 24, 2023

But to do this well, it requires thoughtful goal-setting, careful management both for the customers involved and your organization, and dedicated resources for the long-term. Your customer success team may ask for feedback on what events and resources would be well-received. Invite testimonials, referrals, and case studies.

Start-ups 98

Start-ups B2C Construction Customer Feedback 98

Beyond Philosophy

AUGUST 21, 2020

However, will that always be the case? The second key takeaway from this study is that the reviews written on phones were more persuasive. In that case, you may want to encourage them to write it on their phones. Engaging in that task on our phone requires more cognitive resources. WE LOVE OUR PHONES.

Transportation 179

Transportation Social Media Technology Technology 179

Beyond Philosophy

JANUARY 23, 2019

I have been studying Behavioral Economics for a few years now and applying those principles to Customer Experience. Resources: People have a limited amount of cognitive reserves, and they don’t like to use them up, so they like for many buying decisions to be easy. In that case, they might create a substitute reason that sounds good.

CX 144

CX Start-ups Customer Experience 144

VOZIQ

MAY 6, 2021

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. How to Win the Retention Game: A Case Study with Lingopie. The post Handpicked Resources for Customer Retention Leaders – May Edition appeared first on VOZIQ.ai.

Customer Retention 52

Customer Retention Customer Acquisition Gaming AI 52

VOZIQ

MAY 6, 2021

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. . How to Win the Retention Game: A Case Study with Lingopie . The post Handpicked Resources for Customer Retention Leaders – May Edition appeared first on VOZIQ.

Customer Retention 52

Customer Retention Customer Acquisition Gaming AI 52

Help Scout

JULY 1, 2021

Often, customer service skills are transferable; however, in some cases there are significant differences that make things a bit more complicated. In fact, one study found patients who took a more active role in their healthcare actually perceived their health outcomes as more positive. Every industry has its nuances.

Healthcare 104

Healthcare Customer Service Legal Compliance 104

SurveySensum

APRIL 1, 2024

Case Studies as Success Narratives: Publish detailed case studies on past successful projects. The use of case studies in marketing provides potential customers with an in-depth view of how a startup’s offerings can result in real-world success, which conveys reliability and expertise.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

CommBox

JANUARY 28, 2024

Using Commbox, businesses can build their own personalized bots according to a specific use case in just a few minutes. No need for live agents, except in complex cases requiring a human touch. Self-service allows your business to focus on making more customers happy while saving resources. No coding skills are required.

AI 52

AI Customer Service Real Estate B2C 52

Comm100

AUGUST 8, 2022

Reinforcing this, a 2022 research study found that 72% of an organization’s customer interactions are now digital. The bot is then able to draw from these resources when customers ask common questions. With intelligent suggestions from the AI and resources powering a bot, agents can deliver better experiences and improved efficiency.

Customer Service 81

Customer Service Machine Learning AI Social Media 81

Logicalware

JULY 11, 2022

In this latest article, I’ll set out the business case for UX Design and explain why in this modern era, it’s essential for maximising customer buy-in and therefore profits. The only thing is users are far less forgiving, and solving any usability issues will require even more time, money and resources. Does the user really know best?

Start-ups 52

Start-ups 52